Cool Ideas Fibre ISP - Feedback

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Longhaul was a bit off for yesterday, but stabilised today just before 12:00 we are waiting for feedback from the carrier.
 
One should never trust the hype as one will invariably be disappointed. And in that regard, Cool Ideas did not disappoint. How difficult is it to get a submitted physical address correct or to communicate accurately and timeously?

Another ISP that promises much but delivers little.
 
I am struggling with a intermittent connection since yesterday, tried gaming yesterday and got ping spikes over 5000, sometimes web pages open sometimes they time out, speedtest sometimes shows 0 on download and 100Mbs on upload or 0 on both but I'm still connected and can browse some pages, my connection also went dead for about 30 minutes yesterday and when it reconnected things seem to have deteriorated, lucky me this all happened outside support hours.
 
RVFmal said:
One should never trust the hype as one will invariably be disappointed. And in that regard, Cool Ideas did not disappoint. How difficult is it to get a submitted physical address correct or to communicate accurately and timeously?

Another ISP that promises much but delivers little.
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I am also very disappointed with Cool Ideas. My expectations was to high.

I am only moving to them from Web Africa openserve. I stated numerous times to them with emails Forwarded from Web Africa what this date wil be.

I expected to be offline for a couple of Hours and then be online with them on Openserve.

I logged a ticket with them at 5AM yesterday. No response on the ticket. At 11 I called the call center and a Lady said they cannot get access to the openserve portal to Port my line.

That was a acceptable problem to me.
I posted this information later on the forum. Cool Ideas asked me to sent him a PM. I did as hê requested.

No, response at all after that. It's just annoying because I tried to do my part to avoid problems but alas...

Being "ISP of the year" I was thinking these guys must not be to bad.

I lowered my expectations to Africa Company. I will hopefully be online on Monday, sigh...

At least once your online and everything is working then there will be almost no need for support. That was my Experience with Web Africa.

The last thing Web Africa was just as slow if not slower when I joined them. Their support levels are much better now.

I hope Cool Ideas can also improve over time as they have.
 
Insint said:
I am also very disappointed with Cool Ideas. My expectations was to high.

I am only moving to them from Web Africa openserve. I stated numerous times to them with emails Forwarded from Web Africa what this date wil be.

I expected to be offline for a couple of Hours and then be online with them on Openserve.

I logged a ticket with them at 5AM yesterday. No response on the ticket. At 11 I called the call center and a Lady said they cannot get access to the openserve portal to Port my line.

That was a acceptable problem to me.
I posted this information later on the forum. Cool Ideas asked me to sent him a PM. I did as hê requested.

No, response at all after that. It's just annoying because I tried to do my part to avoid problems but alas...

Being "ISP of the year" I was thinking these guys must not be to bad.

I lowered my expectations to Africa Company. I will hopefully be online on Monday, sigh...

At least once your online and everything is working then there will be almost no need for support. That was my Experience with Web Africa.

The last thing Web Africa was just as slow if not slower when I joined them. Their support levels are much better now.

I hope Cool Ideas can also improve over time as they have.
Click to expand...

I sent through a request to cancel my order with them. Will see how long that takes. Am currently using a mobile connection as they could not be @rsed to create a service as yet.

Based on the fact that they cannot get simple things right, nor bother to keep one updated or provide any form of communication apart from generic BS responses and now coupled with the various issues with the service and support of late, they certainly will not get my business.
 
RVFmal said:
I sent through a request to cancel my order with them. Will see how long that takes. Am currently using a mobile connection as they could not be @rsed to create a service as yet.

Based on the fact that they cannot get simple things right, nor bother to keep one updated or provide any form of communication apart from generic BS responses and now coupled with the various issues with the service and support of late, they certainly will not get my business.
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I am following up for you, there has been issues with the OS portal of late.
 
I keep losing connection every couple of minutes in North Riding (Evotel), Black Ops 4 server connection lost to Blizzard, Battlefield V server connection lost to EA servers.... What is going on?
 
@PBCool Is there a general problem with Cool Ideas or Vumatel at the moment?

I'm in the Roodepoort / Little Falls Area and I'm getting packet loss accross the board.
 

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Zodiak said:
I keep losing connection every couple of minutes in North Riding (Evotel), Black Ops 4 server connection lost to Blizzard, Battlefield V server connection lost to EA servers.... What is going on?
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Nothing reported to us as yet but this sounds like an AEx issue, I have requested feedback.
 
PBCool said:
I am following up for you, there has been issues with the OS portal of late.
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Surely that should have been advised of. So I would not bother. I will be applying with another F-ISP tomorrow. Will save a bob or two as a bonus.
 
stefan9 said:
@PBCool Still waiting for feedback...This needs to be solved before 2019....
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I am aware, we are going to move the NNI at Teraco to a different cabinet and port to start with. This should be in the next week or so.
 
RVFmal said:
Surely that should have been advised of. So I would not bother. I will be applying with another F-ISP tomorrow. Will save a bob or two as a bonus.
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Have dropped you a pm
 
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