Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
I created #COOL-20181220-191748 - internet went down about 15 minutes ago (I'm in Weltevredenpark, Vumatel trenched).
 
ArtyLoop said:
OK so clearly I am not getting what I am paying for. I had a feeling this was going to be the case.
Click to expand...

7895159037.png

https://www.speedtest.net/result/7895159037

Sorry bud even I have no issues to that server during offpeak.

During peak time it'll drop to 5mb though. You with Octotel?
 
Awesome... just as I need to log a ticket, the Clientzone has gone belly up it seems....
 
ArtyLoop said:
Local speed test of course is good.
International is crap: Going to take days for me to do what I need to do *SIGH*
View attachment 595006
Click to expand...

Also no real problem with international, here is my test to the same speedtest server.
Vuma Trenched, Cape Town -Brackenfell, 200/200



So this must be on your local fiber loop, but not CISP international capacity.
 
@PBCool Can you please assist with my ticket, COOL-20181218-191088.
I've been without internet since Monday afternoon. I was told that it was going to be fixed yesterday yet I'm still without internet.
 
sybawoods said:
Internet down completely, Rondebosch Cape Town. Octotel trenched.
Click to expand...

Yip.. was trying to log the call for my interwebs in Pinetown, KZN being dead as well. Vumatel trenched.. and as I clicked submit, the clientzone went for a ball of donkey manure.
 
ToxicBunny said:
Yip.. was trying to log the call for my interwebs in Pinetown, KZN being dead as well. Vumatel trenched.. and as I clicked submit, the clientzone went for a ball of donkey manure.
Click to expand...
Hey there, out of interest, how long did it take with Vuma to install after clicking order and choosing isp?
My network went live 3 weeks ago, clicked order 2 weeks ago. I don't have any expectations therefore cannot get disappointed.
 
wingnut771 said:
Hey there, out of interest, how long did it take with Vuma after clicking order and choosing isp on their site to complete installation?
My network went live 3 weeks ago, clicked order 2 weeks ago. I don't have any expectations therefore cannot get disappointed.
Click to expand...

Was a few days at most.. i honestly don't remember...

@PBCool your clientzone is up again, but still won't let me log a ticket....
 
wingnut771 said:
Hey there, out of interest, how long did it take with Vuma to install after clicking order and choosing isp?
My network went live 3 weeks ago, clicked order 2 weeks ago. I don't have any expectations therefore cannot get disappointed.
Click to expand...

About 2 weeks for me, Vuma trenched Cape Town - Brackenfell
 
ToxicBunny said:
Yip.. was trying to log the call for my interwebs in Pinetown, KZN being dead as well. Vumatel trenched.. and as I clicked submit, the clientzone went for a ball of donkey manure.
Click to expand...
Are your services back up?
 
ArtyLoop said:
OK so clearly I am not getting what I am paying for. I had a feeling this was going to be the case.
Click to expand...
We just need to work through what is causing your issues, is your service back up?
 
Octotel 200/200 Westbeach...:(
1545307863423.png

Local though.. way better..
1545308072692.png

To JHB only getting like +-63% of line speed...
1545308286108.png
 
PBCool said:
We just need to work through what is causing your issues, is your service back up?
Click to expand...
I am back home I have reconnected the router and its working again.
Common point of failure from the info in this thread appears to be Octotel.

I am not happy at all with this. Sorry but the Telkom LTE is better
1545310520451.png
 
ArtyLoop said:
I am back home I have reconnected the router and its working again.
Common point of failure from the info in this thread appears to be Octotel.

I am not happy at all with this. Sorry but the Telkom LTE is better
View attachment 595122
Click to expand...
Which router are you using? Have you tried bypassing it?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X