Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
Looney said:
Currently only works on the iOS app as far as I know.
Click to expand...

Seems they have now updated the website to allow the option as well. Sadly results with both are dreadfull for frogfoot. So my international download speed issue is prevalent for both, multi thread better but still not anymore close what 100/100 line should be getting.

London speed test multi thread:

1545513425063.png

London single thread:

1545513519187.png

Vodafone multithread:

1545513689457.png

1545513760282.png

@PBCool : Has the move at the terraco server happened yet to try and resolve this issue?
 
under_sky said:
I think I managed to fix the issue by changing the MTU to 1436
Click to expand...
Changing MTU (MSS clamping) worked for me too. Thanks. Wonder why this has to change (happened twice in 2018); to me where in the last week all was working on setting to Auto (and previously Disabled) on my USG.
 
stefan9 said:
Seems they have now updated the website to allow the option as well. Sadly results with both are dreadfull for frogfoot. So my international download speed issue is prevalent for both, multi thread better but still not anymore close what 100/100 line should be getting.

London speed test multi thread:

View attachment 595748

London single thread:

View attachment 595750

Vodafone multithread:

View attachment 595752

View attachment 595754

@PBCool : Has the move at the terraco server happened yet to try and resolve this issue?
Click to expand...
If you test to London, try pick the Coreix server.

Check my results:

London - single threaded
Screenshot at 2018-12-23 07-55-39.png

London - multi threaded
Screenshot at 2018-12-23 07-57-16.png

Testing from my Ubuntu desktop pc (wired) with the following linux kernel settings:

Code: 
~$ cat /etc/sysctl.d/10-custom-kernel-bbr.conf 
net.core.default_qdisc=fq
net.ipv4.tcp_congestion_control=bbr
 
djsadie said:
Changing MTU (MSS clamping) worked for me too. Thanks. Wonder why this has to change (happened twice in 2018); to me where in the last week all was working on setting to Auto (and previously Disabled) on my USG.
Click to expand...
This is only an issue on the USGs?
 
Hi PBCool

I am running a USG and it is set to Auto, I dont seem to be having any issues. What issues does the USG have?
 
OK folks so we have an answer as to what went wrong with my FTTH installation.

Before I begin, I owe several people an apology.
First of all @PBCool, I owe you a big apology, sorry for my snarky comments and reluctance to assist you and putting pressure on you this time of year. I am really truly sorry and I feel like an ass. Will make this up to you somehow. See PM
Second of all, sorry to the members in here for making you endure my snarky comments and rants. I will try not to do it again.

As for what is going on, here's the detail.
So I have one of those crappy DASAN ONT units... Now you can call me what you like but I have worked on lots of code in the last 5 years that originates from the Far East... its usually written in haste and if it works, just barely, out the door it goes, complete with memory leaks and dangling pointers. This product is no exception, the code handling the Ethernet port is buggy.
By plugging a Macbook Pro directly into the ONT, and firing up a PPPoE session, I can see my major gripe i.e. upload speed is resolved. I also noticed an improvement - assuming I am reading iperf3 correctly, on the tests.

So basically, the Cool Ideas supplied router, has a WAN port that only does 100-Base-T, whereas the ONT does Gigabit Ethernet (1000-Base-T) and the light turns orange when connected at 100-Base-T. Now keep this in mind while I explain the rest of the story.

I asked for an upgrade mid-month yes, and when they did the upgrade suddenly my upload speed went for a total ball of crap. And I did speed tests and I was getting 20 down, so I presumed, OK they've not done it yet, and I rebooted the ONT. When the ONT came back, the D/L speed was 100 so the upgrade was done. Then I noticed an hour later how bad the speeds got.

So my gut feel tells me that, the Piece-of-CRAP ONT, becomes flaky when connected to a 100/x circuit and possibly craps out when the Ethernet side is not at full speed. The result on the MacBook speaks for itself. Also bear in mind the issue then reappears if I connect the router again. This means then the ONT is throttling the connection hapazardly because maybe the firmware feels it will overrun the Ethernet Tx buffer if the speed is not enough.

So what does this mean?
It means that the Cool-Ideas supplied router is not going to cut it for me. We are now forced to use a Mikrotik Routerboard which has GBE ports.
 
I've had a LOS light since ~17:50. How does fibre break at 6pm on a Sunday.....

[Ticket ID: COOL-20181223-192563]
 
ArtyLoop said:
OK folks so we have an answer as to what went wrong with my FTTH installation.

Before I begin, I owe several people an apology.
First of all @PBCool, I owe you a big apology, sorry for my snarky comments and reluctance to assist you and putting pressure on you this time of year. I am really truly sorry and I feel like an ass. Will make this up to you somehow. See PM
Second of all, sorry to the members in here for making you endure my snarky comments and rants. I will try not to do it again.

As for what is going on, here's the detail.
So I have one of those crappy DASAN ONT units... Now you can call me what you like but I have worked on lots of code in the last 5 years that originates from the Far East... its usually written in haste and if it works, just barely, out the door it goes, complete with memory leaks and dangling pointers. This product is no exception, the code handling the Ethernet port is buggy.
By plugging a Macbook Pro directly into the ONT, and firing up a PPPoE session, I can see my major gripe i.e. upload speed is resolved. I also noticed an improvement - assuming I am reading iperf3 correctly, on the tests.

So basically, the Cool Ideas supplied router, has a WAN port that only does 100-Base-T, whereas the ONT does Gigabit Ethernet (1000-Base-T) and the light turns orange when connected at 100-Base-T. Now keep this in mind while I explain the rest of the story.

I asked for an upgrade mid-month yes, and when they did the upgrade suddenly my upload speed went for a total ball of crap. And I did speed tests and I was getting 20 down, so I presumed, OK they've not done it yet, and I rebooted the ONT. When the ONT came back, the D/L speed was 100 so the upgrade was done. Then I noticed an hour later how bad the speeds got.

So my gut feel tells me that, the Piece-of-CRAP ONT, becomes flaky when connected to a 100/x circuit and possibly craps out when the Ethernet side is not at full speed. The result on the MacBook speaks for itself. Also bear in mind the issue then reappears if I connect the router again. This means then the ONT is throttling the connection hapazardly because maybe the firmware feels it will overrun the Ethernet Tx buffer if the speed is not enough.

So what does this mean?
It means that the Cool-Ideas supplied router is not going to cut it for me. We are now forced to use a Mikrotik Routerboard which has GBE ports.
Click to expand...

Very interesting indeed. Wonder if other CISP users here aren't suffering a similar fate due to the same ONT perhaps?
 
ArtyLoop said:
OK folks so we have an answer as to what went wrong with my FTTH installation

As for what is going on, here's the detail.
So I have one of those crappy DASAN ONT units... Now you can call me what you like but I have worked on lots of code in the last 5 years that originates from the Far East... its usually written in haste and if it works, just barely, out the door it goes, complete with memory leaks and dangling pointers. This product is no exception, the code handling the Ethernet port is buggy.[/I] [/B]

So my gut feel tells me that, the Piece-of-CRAP ONT, becomes flaky when connected to a 100/x circuit and possibly craps out when the Ethernet side is not at full speed. The result on the MacBook speaks for itself. Also bear in mind the issue then reappears if I connect the router again. This means then the ONT is throttling the connection hapazardly because maybe the firmware feels it will overrun the Ethernet Tx buffer if the speed is not enough.

So what does this mean?
It means that the Cool-Ideas supplied router is not going to cut it for me. We are now forced to use a Mikrotik Routerboard which has GBE ports.
Click to expand...

I also don't try to mix Fast Ether (100Mbps) and Gigabit (1000Mbps) networks.

Luckilly Metrofibre installer asked me which ONT I want an I could choose a Calix 803G. Connected to my Mikrotik (on Gigabit) and just works. The Cool Ideas unit is now a "dumb" 5Ghz Access Point (does the job quite well above my TV providing 50Mbps to Apple TV, Vero 4K, Explora on its 4 100Mbps ports).

At least you know have an idea of what went pear shaped.
 
Busy setting up another Mikrotik Routerboard I have lying around instead of the TP-LINK router to see if that makes a difference
 
ArtyLoop said:
OK folks so we have an answer as to what went wrong with my FTTH installation.

Before I begin, I owe several people an apology.
First of all @PBCool, I owe you a big apology, sorry for my snarky comments and reluctance to assist you and putting pressure on you this time of year. I am really truly sorry and I feel like an ass. Will make this up to you somehow. See PM
Second of all, sorry to the members in here for making you endure my snarky comments and rants. I will try not to do it again.

As for what is going on, here's the detail.
So I have one of those crappy DASAN ONT units... Now you can call me what you like but I have worked on lots of code in the last 5 years that originates from the Far East... its usually written in haste and if it works, just barely, out the door it goes, complete with memory leaks and dangling pointers. This product is no exception, the code handling the Ethernet port is buggy.
By plugging a Macbook Pro directly into the ONT, and firing up a PPPoE session, I can see my major gripe i.e. upload speed is resolved. I also noticed an improvement - assuming I am reading iperf3 correctly, on the tests.

So basically, the Cool Ideas supplied router, has a WAN port that only does 100-Base-T, whereas the ONT does Gigabit Ethernet (1000-Base-T) and the light turns orange when connected at 100-Base-T. Now keep this in mind while I explain the rest of the story.

I asked for an upgrade mid-month yes, and when they did the upgrade suddenly my upload speed went for a total ball of crap. And I did speed tests and I was getting 20 down, so I presumed, OK they've not done it yet, and I rebooted the ONT. When the ONT came back, the D/L speed was 100 so the upgrade was done. Then I noticed an hour later how bad the speeds got.

So my gut feel tells me that, the Piece-of-CRAP ONT, becomes flaky when connected to a 100/x circuit and possibly craps out when the Ethernet side is not at full speed. The result on the MacBook speaks for itself. Also bear in mind the issue then reappears if I connect the router again. This means then the ONT is throttling the connection hapazardly because maybe the firmware feels it will overrun the Ethernet Tx buffer if the speed is not enough.

So what does this mean?
It means that the Cool-Ideas supplied router is not going to cut it for me. We are now forced to use a Mikrotik Routerboard which has GBE ports.
Click to expand...
I am puzzled though why CISP supplies TP-Link routers. They _OK_, but not great. I also have a Mikrotik router connected to my line and it works wonderfully.

Either way, I am sure it was a decision based on either cost or easy of use or both.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X