Cool Ideas Fibre ISP - Feedback

[PBCool]

Sorry did not mean to put your under the gun.

Figured it is atleast worth a try for him to check with you. hehe

Yeah of course

 

[DecimatorZA]

Hey @PBCool,

I recently got Fibre in my area through Vumatel and decided to go for your 200/20MB package.
Main reason for going a bit over the top is that my main goal with fibre is so that I can start pursuing my long awaited dream of streaming to Twitch.tv.

So after reading a lot of guides and so on, I got all my tools ready to go.
I started my first stream and right off the bat I got about 20% frames dropped running at 2500kb upload.
I kept bumping the quality down till it hit 1200kb and still the same thing. I then noticed on my OBS (Stream Software) that my upload kept dropping to around 300kb.
Now, according to me, a 20MB upload should have no problem with even 2500kb up.

I then thought, oh well, lets try the 200/200MB package and I get no differance at all.

My Speedtests to the Cool Ideas Randburg server gives a nice 200/200MB results.
I then decided to check around 8 London servers and 7/8 of them barely hit 100MB down and 12MB up and 1 server got to 132MB down, 18MB up.

Is there a reason that my speeds, especially my upload is nowhere near my actual package?

Thanks!

 

[Tinuva]

Hey @PBCool,

I recently got Fibre in my area through Vumatel and decided to go for your 200/20MB package.
Main reason for going a bit over the top is that my main goal with fibre is so that I can start pursuing my long awaited dream of streaming to Twitch.tv.

So after reading a lot of guides and so on, I got all my tools ready to go.
I started my first stream and right off the bat I got about 20% frames dropped running at 2500kb upload.
I kept bumping the quality down till it hit 1200kb and still the same thing. I then noticed on my OBS (Stream Software) that my upload kept dropping to around 300kb.
Now, according to me, a 20MB upload should have no problem with even 2500kb up.

I then thought, oh well, lets try the 200/200MB package and I get no differance at all.

My Speedtests to the Cool Ideas Randburg server gives a nice 200/200MB results.
I then decided to check around 8 London servers and 7/8 of them barely hit 100MB down and 12MB up and 1 server got to 132MB down, 18MB up.

Is there a reason that my speeds, especially my upload is nowhere near my actual package?

Thanks!

Well 2500KByte/sec is exactly 20Mbit/sec, so you would be maxing out your upload on the 200/20 package. Unless you meant 2500Kbit/sec.

That said, surprised you not getting faster upload speeds to twitch.

 

[PBCool]

Hey @PBCool,

I recently got Fibre in my area through Vumatel and decided to go for your 200/20MB package.
Main reason for going a bit over the top is that my main goal with fibre is so that I can start pursuing my long awaited dream of streaming to Twitch.tv.

So after reading a lot of guides and so on, I got all my tools ready to go.
I started my first stream and right off the bat I got about 20% frames dropped running at 2500kb upload.
I kept bumping the quality down till it hit 1200kb and still the same thing. I then noticed on my OBS (Stream Software) that my upload kept dropping to around 300kb.
Now, according to me, a 20MB upload should have no problem with even 2500kb up.

I then thought, oh well, lets try the 200/200MB package and I get no differance at all.

My Speedtests to the Cool Ideas Randburg server gives a nice 200/200MB results.
I then decided to check around 8 London servers and 7/8 of them barely hit 100MB down and 12MB up and 1 server got to 132MB down, 18MB up.

Is there a reason that my speeds, especially my upload is nowhere near my actual package?

Thanks!

Not sure to be honest, we peer with Twitch directly in London and we peak at about 30% capacity on our upload so there is excess capacity in all directions. We are changing carrier in a few weeks so I would wait and see once we do so. Twitch in general is very in consistent regardless of how much bandwidth is available.

 

[DecimatorZA]

@Tinuva yea sorry meant kbps.

Below is my Twitch upload tests:



Even on the best "test" server, aka EU: Milan, Italy it drops a toooon of frames. Thats my current stream server. I have tested with almost all of the EU/South America ones. All with the same or worse results...

 

[Tinuva]

@DecimatorZA - which version of Windows? I see that recent Windows 10 should also already have something similar to Linux TCP BBR implemented.

 

[DecimatorZA]

@Tinuva - Im using Windows 10 Pro with the Creators Update if im not mistaken.

Details here:

 

[Tinuva]

Ah should be fine then. Perhaps then we have to wait until the new backhaul provider comes into play as suggested by PBCool

 

[DecimatorZA]

Was hoping it wouldnt... Otherwise Ill have to play around with other ISP's to check if the results get better. (Not that I want to)

 

[PBCool]

Was hoping it wouldnt... Otherwise Ill have to play around with other ISP's to check if the results get better. (Not that I want to)

All we can do as the ISP is deliver the traffic the best way we can with the lowest latency and with excess capacity to the peering point where the partner content provider does the same with their network. Give us a week or so we can trial you on the new path first. We are going to look at bringing EU latency down to 150ms to JHB soon as well.

 

[Nigelm]

Speeds in the Bromhof/Boskruin area in Randburg has deteriorated significantly in the last 5 days. I'm on Vumatel 200/20 package and my speeds have consistently dropped this week and now I'm barely at 50/15.

This is on a cable speedtest not WiFi.

@pbcool what's going on?

 

[fishfly]

Hi PBCool, I've looged a case

 

[sand_man]

Eish.... Why so slow?? Wireless, Xbox one...

 

[Tinuva]

Eish.... Why so slow?? Wireless, Xbox one...

Probably because wireless.

 

[sand_man]

Probably because wireless.

Probably, although I consistently get 100-130mbps on network test.

 

[Tinuva]

Probably, although I consistently get 100-130mbps on network test.

Yeah I get the same on my wired pcs. But at as soon as I test on wireless the speeds are slower, even on wireless AC sometimes it dips down to 30Mbps or if lucky I get 70Mbps.

Where does the xbox sit? Does it have direct line of sight (eg. nothing inbetween) to the wireless router if on AC? Otherwise you shouldn't expect full speed.

 

[sand_man]

Yeah I get the same on my wired pcs. But at as soon as I test on wireless the speeds are slower, even on wireless AC sometimes it dips down to 30Mbps or if lucky I get 70Mbps.

Where does the xbox sit? Does it have direct line of sight (eg. nothing inbetween) to the wireless router if on AC? Otherwise you shouldn't expect full speed.

It seems to have improved significantly now. That's decent.

I got a HTPC in the same cabinet and it runs at max line speed to local servers, no issues. I'm about 5 metres and a wall away from the router. Archer D9.

 

[PBCool]

Speeds in the Bromhof/Boskruin area in Randburg has deteriorated significantly in the last 5 days. I'm on Vumatel 200/20 package and my speeds have consistently dropped this week and now I'm barely at 50/15.

This is on a cable speedtest not WiFi.

@pbcool what's going on?

Would be a line fault please log it on support@cisp.co.za

 

[PBCool]

Hi PBCool, I've looged a case

Thanks

 

[PBCool]

It seems to have improved significantly now. That's decent.

I got a HTPC in the same cabinet and it runs at max line speed to local servers, no issues. I'm about 5 metres and a wall away from the router. Archer D9.

Xbox uses distributed CDNs so your download can come from either an Akamai cluster in country or from the West Coast in the US. So performance varies. PS does the same.