Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
I'm finally connected:
image.jpeg

Process for me to get fibre was:
  • Apply with CISP
  • Failed installation
  • Find subcontractors by posting cctv pictures of them on community chat groups
  • Add management of their company's on LinkedIn and message them
  • Complain to OpenServe on Facebook
  • Drive around in suburb looking for OpenServe vehicles and asking the guys to call in for status updates on my order
  • More facebook messages to OpenServe and subcontractor companies
  • Meet with Telkom ISP representative to get feedback about installation
  • Escalate by reporting ONT as "missing" to OpenServe as it was removed from my place by subcontractor
  • Get fibre installed
And CISP still only has one response for the last three weeks, "Sorry, but we can't get hold of anyone at OpenServe"...

Anyhow, I'm connected now - hopefully my experience with CISP gets better from here.
Applying for fibre at my in-laws place down the road now with CISP - wish me luck!

/sprays CISP fanboy repellent to protect from incoming attack.
 
@PBCool Not a complaint, but a question. Are you guys integrating with South Atlantic Cable System (Sacs)? If you are, just wondering what this would mean in regards to latency if I wanted to game on servers in South America.
 
zolly said:
@PBCool Not a complaint, but a question. Are you guys integrating with South Atlantic Cable System (Sacs)? If you are, just wondering what this would mean in regards to latency if I wanted to game on servers in South America.
Click to expand...

Its been up and running for a while now. . . .although they have not fully "migrated" to it just yet, they are waiting for a DC to be built in FTL
 
Fjorko said:
Its been up and running for a while now. . . .although they have not fully "migrated" to it just yet, they are waiting for a DC to be built in FTL
Click to expand...

Ah okay. I'll just check latencies to South American servers from time to time. Would be nice if we can get faster speeds than to the EU for games where language isn't an issue.
 
I know this was raised in December, but my NNTP to IS i can only get max 1.2 MB/s. Speedtest gives me 90 MB/s.
 
No international streaming at all, speedtest to london server 3.5 down, 2.5 up on a 100/25 line. Octotel. Will this ever get resolve? What do we as South Africans have to do that we get value for the money we pay for? R1009 per month and internet unusable unless you watch Youtube or Netflix. That makes me wonder.
 
joeline said:
No international streaming at all, speedtest to london server 3.5 down, 2.5 up on a 100/25 line. Octotel. Will this ever get resolve? What do we as South Africans have to do that we get value for the money we pay for? R1009 per month and internet unusable unless you watch Youtube or Netflix. That makes me wonder.
Click to expand...

Octotel/Blouberg,
IMG_5017.JPG

What server are you testing to?
 
@PBCool The past week Twitch streaming buffers like crazy in the evenings. But come 10pm/11pm it's perfect. Doesn't this directly link to some sort of congestion?

networx_2019-01-07_20-49-01.png
 
gfmalan said:
There is something wrong at your side, I test over wifi.

Had those kind of speeds last in 06/2017

I would suggest log a call with CISP.
Click to expand...
I have logged many calls, many emails, many discussions. I really do not know what to do anymore.
 
joeline said:
No international streaming at all, speedtest to london server 3.5 down, 2.5 up on a 100/25 line. Octotel. Will this ever get resolve? What do we as South Africans have to do that we get value for the money we pay for? R1009 per month and internet unusable unless you watch Youtube or Netflix. That makes me wonder.
Click to expand...
I am seeing what is happening here... the holidaymakers are back and now streaming Octotel's network into the ground. Either that or Octotel is throttling. I am also affected, suddenly today, see my dismal results. And the line has not dropped or been rebooted since the holidays...
 
ArtyLoop said:
I am seeing what is happening here... the holidaymakers are back and now streaming Octotel's network into the ground. Either that or Octotel is throttling. I am also affected, suddenly today, see my dismal results. And the line has not dropped or been rebooted since the holidays...
Click to expand...
You are absolutely spot on.
 
joeline said:
You are absolutely spot on.
Click to expand...
Indeed I am, and now this fibre line is worse than entry-level ADSL.

My theory is that Octotel (and some other FISPs) are putting restrictions in place i.e. throttling between 18:00 and 22:00 to save money/cut corners.

@PBCool I await your response on my theory
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X