Cool Ideas Fibre ISP - Feedback

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On the international side I believe a lot of the recent issues are a combination of things, so for one the Angola cables transit has been a bit of a nightmare to manage. They arent really geared for selective announces etc. Then there are a few networks which seem to be experiencing congestion or even if it isn't congestion related it's still loss at peak times.
 
As a new client, signed up in December, 1 month later I cannot resolve my speeds constantly fluctuating and I'm getting good upload speeds, but very bad downloads speeds. It's also clear in throughput that streaming is affected, the internet in general sometimes feels like there is no throughput.

I'm with Netstream and on a CISP 100MB/100MB account. For a month no one seems to be able to tell me why only download is always affected so badly while getting good upload speeds.

Latest feedback from Netstream is, maybe it's the computer I'm doing the tests on, using a LAN cable no WiFi, ignoring the fact that all my devices are affected when it is slow.

After all my troubleshooting and details provided in my tickets to them, that is what I get back.

*sigh*

I don't scream or shout or swear at anyone ever. I just want working internet, and someone at CISP to care enough to try and actually resolve my problem. Show us why you are the best ISP for fibre.
 

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CISP updated my ticket, requesting a whole bunch of iperf tests to be done. They also said that they are compiling a list of clients with similar issues to try and pinpoint what the issue is :)
 
Just to be clear to everyone here, my frustration with my internet is directed towards Octotel. Its pretty clear to me at least that its congestion on their side.

My frustration with CISP is their lack of support. The only way Octotel will rectify the congestion issue is if I log it with CISP and they put pressure on Octotel to fix it since Octotel don't deal with customers directly. I opened a ticket about it at the end of November, was asked to run an iperf test (I doubt I would have got this response if I didn't ask PBcool to look into it) and was told the results were submitted to the CISP network engineers. That's all I've heard about that. I have no idea if CISP has informed or got in contact with Octotel, I've had 0 feedback since then.

Also the packet loss to JHB from CPT in the evenings. That looks to be on CISPs side too, its also pretty annoying.
 
PBCool said:
On the international side I believe a lot of the recent issues are a combination of things, so for one the Angola cables transit has been a bit of a nightmare to manage. They arent really geared for selective announces etc. Then there are a few networks which seem to be experiencing congestion or even if it isn't congestion related it's still loss at peak times.
Click to expand...
@PBCool I can understand there's issues, but please give us a bone here. I have internet but I am becoming concerned with international throughput. My Skype daily Standup was horrible this morning and if it doesn't improve I might have to abort working from home which will mean I can no longer afford to keep CISP as an ISP and will have to go back to using LTE or 3G
 
image132 said:
Just to be clear to everyone here, my frustration with my internet is directed towards Octotel. Its pretty clear to me at least that its congestion on their side.

My frustration with CISP is their lack of support. The only way Octotel will rectify the congestion issue is if I log it with CISP and they put pressure on Octotel to fix it since Octotel don't deal with customers directly. I opened a ticket about it at the end of November, was asked to run an iperf test (I doubt I would have got this response if I didn't ask PBcool to look into it) and was told the results were submitted to the CISP network engineers. That's all I've heard about that. I have no idea if CISP has informed or got in contact with Octotel, I've had 0 feedback since then.

Also the packet loss to JHB from CPT in the evenings. That looks to be on CISPs side too, its also pretty annoying.
Click to expand...
There have been a few small issues with the longhaul, we are in the process of changing carriers on it.
 
PBCool said:
On the international side I believe a lot of the recent issues are a combination of things, so for one the Angola cables transit has been a bit of a nightmare to manage. They arent really geared for selective announces etc. Then there are a few networks which seem to be experiencing congestion or even if it isn't congestion related it's still loss at peak times.
Click to expand...
As a provider using Angola Cables IP Transit i can confirm trying to do traffic engineering with them is near impossible, on paper they have it mapped out but in reality it doesn't work. On the positive side we haven't seen any major routing problems or throughput problems over their network. Several of the in-country transit providers are deploying content nodes of various types of content, akamai, netflix, more specifically netflix. Netflix generally guides eyeballs to these nodes unless the ixp peering has been engineered, the Angola Cables netflix node sits in Angola, not that that is a problem but it may explain some users bad experiences. Obviously this is an assumption, it would need to be backed up based on the src IP of the netflix traffic.
 
CRE4MPIE said:
Local ZA boquet - funny thing though was that I still had connectivity on other devices, just netflix spazzing out.
Click to expand...
We have Netflix clusters in JHB and in CPT so that is quite strange.
 
dabouncer said:
As a provider using Angola Cables IP Transit i can confirm trying to do traffic engineering with them is near impossible, on paper they have it mapped out but in reality it doesn't work. On the positive side we haven't seen any major routing problems or throughput problems over their network. Several of the in-country transit providers are deploying content nodes of various types of content, akamai, netflix, more specifically netflix. Netflix generally guides eyeballs to these nodes unless the ixp peering has been engineered, the Angola Cables netflix node sits in Angola, not that that is a problem but it may explain some users bad experiences. Obviously this is an assumption, it would need to be backed up based on the src IP of the netflix traffic.
Click to expand...
We have Netflix Akamai and GGC on-net already, which are being preferred :)
 
@PBCool , something is wrong with the route to nl.newsdemon.com. I only noticed this today.

1.|-- OPNsense.local 0.0% 10 0.5 0.5 0.4 0.5 0.0
2.|-- 102.132.137.1 0.0% 10 2.5 3.2 2.2 6.5 1.2
3.|-- 154.0.3.97 0.0% 10 6.3 7.3 2.7 29.7 8.1
4.|-- 154.0.5.2 0.0% 10 1.5 1.5 1.3 1.6 0.0
5.|-- 154.0.5.130 0.0% 10 1.6 1.5 1.4 1.7 0.0
6.|-- 154.0.5.151 0.0% 10 1.6 1.8 1.6 2.0 0.0
7.|-- 154.0.1.246 0.0% 10 19.1 19.1 18.9 19.3 0.0
8.|-- 154.0.4.162 0.0% 10 23.4 19.6 18.8 23.4 1.3
9.|-- 102.130.64.13 0.0% 10 20.4 20.4 20.3 20.6 0.0
10.|-- pe2-nc029.ang.sgn.as37468.angolacables.ao 0.0% 10 55.0 55.5 55.0 58.5 1.0
11.|-- 170.238.232.149 50.0% 10 116.0 115.9 115.7 116.0 0.0
12.|-- pe1-nc014.br.ftz.as37468.angolacables.ao 0.0% 10 114.4 114.2 114.0 114.4 0.0
13.|-- pe2-nce022.br.spa.as37468.angolacables.ao 0.0% 10 159.8 160.0 159.7 160.5 0.0
14.|-- pe1-nce014.br.spa.as37468.angolacables.ao 10.0% 10 157.8 157.7 157.6 158.0 0.0
15.|-- as12989.saopaulo.sp.ix.br 0.0% 10 247.5 250.9 247.4 281.2 10.6
16.|-- xe-1-0-0.r3.ny.hwng.net 0.0% 10 261.7 262.4 261.5 263.5 0.3
17.|-- 6-2.r2.ny.hwng.net 0.0% 10 263.4 261.9 261.5 263.4 0.5
18.|-- unknown.hwng.net 0.0% 10 261.6 262.0 261.6 262.5 0.0
19.|-- e3-4.r2.dc.hwng.net 0.0% 10 268.7 268.6 268.3 268.9 0.0
20.|-- unknown.hwng.net 0.0% 10 268.9 268.7 268.3 269.0 0.0
21.|-- 1-1.r2.am.hwng.net 0.0% 10 268.5 271.9 268.5 279.7 4.1
22.|-- 81.171.92.234 10.0% 10 268.6 269.4 268.6 272.7 1.1


newsdemonnl_last_31104000.png
 
SpiderGear said:
@PBCool , something is wrong with the route to nl.newsdemon.com. I only noticed this today.

1.|-- OPNsense.local 0.0% 10 0.5 0.5 0.4 0.5 0.0
2.|-- 102.132.137.1 0.0% 10 2.5 3.2 2.2 6.5 1.2
3.|-- 154.0.3.97 0.0% 10 6.3 7.3 2.7 29.7 8.1
4.|-- 154.0.5.2 0.0% 10 1.5 1.5 1.3 1.6 0.0
5.|-- 154.0.5.130 0.0% 10 1.6 1.5 1.4 1.7 0.0
6.|-- 154.0.5.151 0.0% 10 1.6 1.8 1.6 2.0 0.0
7.|-- 154.0.1.246 0.0% 10 19.1 19.1 18.9 19.3 0.0
8.|-- 154.0.4.162 0.0% 10 23.4 19.6 18.8 23.4 1.3
9.|-- 102.130.64.13 0.0% 10 20.4 20.4 20.3 20.6 0.0
10.|-- pe2-nc029.ang.sgn.as37468.angolacables.ao 0.0% 10 55.0 55.5 55.0 58.5 1.0
11.|-- 170.238.232.149 50.0% 10 116.0 115.9 115.7 116.0 0.0
12.|-- pe1-nc014.br.ftz.as37468.angolacables.ao 0.0% 10 114.4 114.2 114.0 114.4 0.0
13.|-- pe2-nce022.br.spa.as37468.angolacables.ao 0.0% 10 159.8 160.0 159.7 160.5 0.0
14.|-- pe1-nce014.br.spa.as37468.angolacables.ao 10.0% 10 157.8 157.7 157.6 158.0 0.0
15.|-- as12989.saopaulo.sp.ix.br 0.0% 10 247.5 250.9 247.4 281.2 10.6
16.|-- xe-1-0-0.r3.ny.hwng.net 0.0% 10 261.7 262.4 261.5 263.5 0.3
17.|-- 6-2.r2.ny.hwng.net 0.0% 10 263.4 261.9 261.5 263.4 0.5
18.|-- unknown.hwng.net 0.0% 10 261.6 262.0 261.6 262.5 0.0
19.|-- e3-4.r2.dc.hwng.net 0.0% 10 268.7 268.6 268.3 268.9 0.0
20.|-- unknown.hwng.net 0.0% 10 268.9 268.7 268.3 269.0 0.0
21.|-- 1-1.r2.am.hwng.net 0.0% 10 268.5 271.9 268.5 279.7 4.1
22.|-- 81.171.92.234 10.0% 10 268.6 269.4 268.6 272.7 1.1


newsdemonnl_last_31104000.png
Click to expand...
Another Angola gripe :), try now?
 
PBCool said:
Another Angola gripe :), try now?
Click to expand...

Awesome! Thanks!

1.|-- OPNsense.local 0.0% 10 0.5 0.5 0.5 0.6 0.0
2.|-- 102.132.137.1 0.0% 10 4.1 2.9 2.2 5.1 0.7
3.|-- 154.0.3.97 0.0% 10 2.9 12.0 2.7 49.1 15.9
4.|-- 154.0.5.2 10.0% 10 1.5 1.5 1.4 1.6 0.0
5.|-- 154.0.5.130 0.0% 10 1.6 1.6 1.5 1.7 0.0
6.|-- 154.0.5.152 0.0% 10 1.8 1.8 1.7 1.9 0.0
7.|-- 154.0.1.222 10.0% 10 158.5 158.5 158.4 158.6 0.0
8.|-- v1000.core1.lon3.he.net 0.0% 10 158.6 158.7 158.5 158.8 0.0
9.|-- 100ge14-1.core1.lon2.he.net 0.0% 10 173.7 164.8 158.4 180.0 8.7
10.|-- 100ge1-2.core1.par2.he.net 10.0% 10 176.3 172.9 166.5 184.9 7.8
11.|-- highwinds.equinix-ix.fr 0.0% 10 166.8 168.5 166.8 176.4 3.3
12.|-- unknown.hwng.net 0.0% 10 179.9 189.0 172.8 265.0 30.0
13.|-- 1-1.r2.am.hwng.net 0.0% 10 174.3 179.6 174.2 186.2 4.2
14.|-- 81.171.92.234 0.0% 10 174.6 174.9 174.6 177.0 0.6
 
jvrs said:
Blanket statements like this saying everyone has an issue is just wrong, there are so many people without issues including myself, but only negativity is shown on forums. If you feel you are getting a bad service vote with your wallet. My 0.002 cents
Click to expand...

Maybe I must have made my comment clear so that you can understand it better. "Everyone complaining" on the forums.

And I have been rooting and punting CISP to all my friends and colleagues. I have voted with my wallet already in CISP.
 
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