Cool Ideas Fibre ISP - Feedback

[tardomatic]

Uncool... my support ticket is now closed on CISP portal, but the issue is not resolved. Are CISP hoping I'll just give up? @PBCool ? #COOL-20181018-161418

 

[wingnut771]

On the CISP network i assume...

and for the ones having issues, where do they go, how long do they wait?

 

[xrapidx]

Well I put in cancellation this morning. Octotel might be partially to blame - but I don't see much being done by Cool Ideas either, besides the occasional post here.

Their support staff confirmed the only thing due to them is the return of their router.

 

[STORMERSFAN]

We are applying to Telkom for a new ADSL line tomorrow. We’ve had enough. Wife has spoken

Damn things must be BAD if u going back to telkom

 

[Fjorko]

Damn things must be BAD if u going back to telkom

Telkom is actually not THAT bad hey ;-) ( Cant believe i actually just defended them )

 

[xrapidx]

Telkom is actually not THAT bad hey ;-) ( Cant believe i actually just defended them )

My line worked without issue for years - only issue was trying to cancel.

 

[jannier]

Both don't resolve.. Sorry I meant www.ubnt.com (not ccom)

What DNS service are you using?
www.ubnt.com automatically relays too https://www.ui.com/ for me.

I am on cloudflare Main: 1.1.1.1 and Secondary 1.0.0.1

 

[image132]

Damn things must be BAD if u going back to telkom

If you take a look at my post from last night you'll see that a copper Telkom line out performs Octotel by quite some margin. So I fully support his decision, he deserves working internet at night.

 

[STORMERSFAN]

If you take a look at my post from last night you'll see that a copper Telkom line out performs Octotel by quite some margin. So I fully support his decision, the deserves working internet at night.

Telkom 10meg is same price as 20meg fibre..dunno if I would go for something like that..I suppose it depends how desperate a person is

 

[image132]

Telkom 10meg is same price as 20meg fibre..dunno if I would go for something like that..I suppose it depends how desperate a person is

Johannesburg (Vodacom) Single-Threaded:

Ocototel 100/25

Telkom 20/2

Really doesn't matter how fast your line is SUPPOSED to be, its what you get that matters. I mean at night Octotel can't even manage 10mb to JHB let alone 1mb to london. Telkom might be more expensive but you at least get 60-80% of your line speed with it to wherever.

Just to make everything worse there's been 0 feedback from CISP as to whats going on and no admission from Octotel there's an issue. I don't blame him. Hell I'm probably going to use Telkom in the evenings now that I know this.

 

[ajan]

Anyone else's connection dead?

 

[Ex_Landy_Oke]

If you take a look at my post from last night you'll see that a copper Telkom line out performs Octotel by quite some margin. So I fully support his decision, he deserves working internet at night.

Why are you guys blaming Octotel? The issue is with the ISP.

 

[Sinbad]

Why are you guys blaming Octotel? The issue is with the ISP.

Because the issue is not with the ISP as evidenced by the numerous complaints about Octotel performance by customers of various ISPs.

 

[ArtyLoop]

Why are you guys blaming Octotel? The issue is with the ISP.

I have, on social media, people who are getting their internet direct from Octotel who are also complaining.
Its not the ISP, its the fibre provider

 

[Ex_Landy_Oke]

Because the issue is not with the ISP as evidenced by the numerous complaints about Octotel performance by customers of various ISPs.

Yet when you change your ISP to either Telkom etc as a test you get a different experience? If so, then i can’t see how Octotel is at fault here.

 

[xrapidx]

Yet when you change your ISP to either Telkom etc as a test you get a different experience? If so, then i can’t see how Octotel is at fault here.

He's changing from fibre to copper lines. That has nothing to do with Octotel.

While I believe Octotel are to blame - Cool Ideas has been terrible on feedback - they seem to think it's ok that the clients must sit back waiting in suspense. I still do not see this "problem" listed on their "Network Status" page.

 

[Seeyou]

As a matter of interest - the people having issues - are you in an apartment building / gated community, or a normal suburb street?

 

[image132]

Yet when you change your ISP to either Telkom etc as a test you get a different experience? If so, then i can’t see how Octotel is at fault here.

No I changed from Octotel fiber + CISP to Openserve Copper + Telkom. I also know its Octotel because another user on here, has changed from VOX to CISP because she was told by Octotel that the ISP was the issue. It made no difference. @xrapidx Has also tried an alternate ISP and still had issues. No this is 100% an Octotel issue.

As a matter of interest - the people having issues - are you in an apartment building / gated community, or a normal suburb street?

Residential/suburb street.

 

[ArtyLoop]

As a matter of interest - the people having issues - are you in an apartment building / gated community, or a normal suburb street?

Residential suburb... grey Octotel box on the precast wall outside

 

[Ex_Landy_Oke]

He's changing from fibre to copper lines. That has nothing to do with Octotel.

While I believe Octotel are to blame - Cool Ideas has been terrible on feedback - they seem to think it's ok that the clients must sit back waiting in suspense. I still do not see this "problem" listed on their "Network Status" page.

I do understand. But in this thread I’ve been reading many complaints from people that have backbone providers from Open Serve, Vumatel, Octotel etc and all have the same complaints as you have in the last couple of weeks. I am with Open Serve with the same issues. I’ve also seen multiple posts where people change as a test to a different ISP which resolves the issue. What is the common denominator here?

Cool Ideas!