Cool Ideas Fibre ISP - Feedback

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Hi all, apologies but I simply can't respond to 40 threads this evening. I will do my best to do so from tomorrow morning after my schedule. To add to this Openserve are battling to deliver the bandwidth required for our customers in JHB and CT as things stand, they have committed to next week to resolve this. The fact that Octotel customers are still struggling is unacceptable at this point and we are dealing with this daily at exco level, the feedback on this thread is invaluable so please continue to post. But please do so directly to myself.
 
sand_man said:
The Wingnut Test:
1. One attempt at everything.

http://www.speedtest.net/
2. Local speedtest - auto select
3. London, first on the list.
4. New York, first on the list.

https://www.bandwidthplace.com/speedtest/
5. Bandwidth place test.

https://testmy.net/download
6. Testmy.net, manual test, 100MB.

http://www.dslreports.com/speedtest
7. Dslreports.

http://speedtest.googlefiber.net/
8. Googlefiber speedtest

9. 100 packet mtr test to 5.39.226.191 (optional)
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I don't know how any of you survive on Octotel. I knew their network had issues, due to Cool Ideas not even taking signups for them anymore, but damn they are wrecked.

I'm staying in Newlands, CT for the week on a training course and my immediate vicinity seems to only have Octotel, going by the boxes outside every house. Like clockwork every evening the network collapses in on itself. Right now it's borderline useless.
 
@PBCool VUMA 200/200 still no response, not from you and not from the CISP support ...

6AM
speedtest-cli --server 2789
Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.169.XX)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Vodafone UK (London) [9073.28 km]: 258.704 ms
Testing download speed................................................................................
Download: 7.46 Mbit/s
Testing upload speed......................................................................................................
Upload: 11.94 Mbit/s
 
I have had an "overdue" account for more than a month.

I have followed up numerous times, and have been assured that the matter has been escalated. To be honest I am not impressed by the lack of feedback thus far, especially seeing on how I have been trying to resolve it.

Hopefully posting this here will get some attention.
 
PBCool said:
Hi all, apologies but I simply can't respond to 40 threads this evening. I will do my best to do so from tomorrow morning after my schedule. To add to this Openserve are battling to deliver the bandwidth required for our customers in JHB and CT as things stand, they have committed to next week to resolve this. The fact that Octotel customers are still struggling is unacceptable at this point and we are dealing with this daily at exco level, the feedback on this thread is invaluable so please continue to post. But please do so directly to myself.
Click to expand...

Here's to hoping Openserve does sort out their capacity issue as i have been experiencing degraded international speeds lately during peak hours. Have not logged anything in the excel doc as yet ..first will see if things do get sorted in next week or 2.
 
adamr said:
@PBCool I was told there was an mf upgrade as well you guys applied for (extra 1gbps) ... what has happened to that?
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This was supposed to be processed already, MFN have confirmed it hasn't been done as yet. But have assured us it's happening today.
 
PBCool said:
Hi all, apologies but I simply can't respond to 40 threads this evening. I will do my best to do so from tomorrow morning after my schedule. To add to this Openserve are battling to deliver the bandwidth required for our customers in JHB and CT as things stand, they have committed to next week to resolve this. The fact that Octotel customers are still struggling is unacceptable at this point and we are dealing with this daily at exco level, the feedback on this thread is invaluable so please continue to post. But please do so directly to myself.
Click to expand...

By directly to you do you mean just @ you when we post or PM you?

Bryn said:
I don't know how any of you survive on Octotel. I knew their network had issues, due to Cool Ideas not even taking signups for them anymore, but damn they are wrecked.

I'm staying in Newlands, CT for the week on a training course and my immediate vicinity seems to only have Octotel, going by the boxes outside every house. Like clockwork every evening the network collapses in on itself. Right now it's borderline useless.
Click to expand...

Welcome to the suck man. It was inevitable though, I mean who builds a network and then doesn't monitor it? They even have the balls to then have the default stance of "everything is fine" and now CISP is basically being sub-contracted by them for free to find out where the issues are and give them concrete proof of it before they do anything.

Ugh they're worse than TTconnect. TTconnect at least tried to fix their network and my friend no longer has any issues with them.
 
Perhaps some bad press would motivate them? Maybe MyBB could run an article on the degradation of their network? It would certainly be more interesting than the 500th paid-for article about how DSTV is so much better than Netflix.

@rpm what do you think?
 
AfricanTech said:
Similar question to the one above.

If you're on the Frogfoot backbone, can you use multiple ISP's in the same way that you can on Openserve?

eg. I currently run Evonet and Vox simultaneously on an ISPAfrika Openserve Fibre line - would I be able to run Cool Ideas and Vox in the same way on Frogfoot Fibre?
Click to expand...

Unfortunately not. With nearly all other FNO's aside from MTN ISP selection is done by placing you into the ISP's VLAN, which is a configuration change at the FNO.
 
cytracon said:
@PBCool VUMA 200/200 still no response, not from you and not from the CISP support ...

6AM
speedtest-cli --server 2789
Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.169.XX)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Vodafone UK (London) [9073.28 km]: 258.704 ms
Testing download speed................................................................................
Download: 7.46 Mbit/s
Testing upload speed......................................................................................................
Upload: 11.94 Mbit/s
Click to expand...
Yeap I am busy with this and Vumatel.
 
Markd said:
21:40 and here we go again. For the second night in a row DL is at 1.3mbps....My Telkom line was better! Blouberg, Cape Town, Octotel. Wth is going on??
Click to expand...

So, the Octotel backhaul to Blouberg was upgraded and we did notice an increase in overall traffic on our Octotel handover. gfmalan's speed test in Blouberg, right after your post seems to indicate that this might be a link issue.

Can you please log a support ticket.
 
sand_man said:
Eish. That's not great at all!
Click to expand...

Tested using my lte as well and with it I get the same speed locally and internationally. So send those through to them as well. No way my lte from my cellphone should be doing better international download speeds then my 100mbps fibre line.
 
TheRoDent said:
Unfortunately not. With nearly all other FNO's aside from MTN ISP selection is done by placing you into the ISP's VLAN, which is a configuration change at the FNO.
Click to expand...

I'm with MTN, does this mean I'd be able to run two different "data" packages (pppoe's)?
 
Seeyou said:
Perhaps some bad press would motivate them? Maybe MyBB could run an article on the degradation of their network? It would certainly be more interesting than the 500th paid-for article about how DSTV is so much better than Netflix.

@rpm what do you think?
Click to expand...

Who are you talking about? I'm seeing various networks with apparent problems.
 
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