Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
8023529852.png


single thread

8023533053.png


multithread

50/50 via MTN Cape Town (LAN)

my downloads from UK are always pretty good.. uploads not so much.
 
ryanrich said:
Business line won't help, this is our 200Mb Business fibre line, different provider.

45761123.png


I think people have unrealistic expectations of fibre speeds from SA to international. We have a 1Gbps business line direct with Seacom and that also only get's about half speed to Europe.
Click to expand...
Have you taken this issue up with Seacom? :p
 
20/10 on OpenServe, PTA East

Single
8023691548.png

Multi
8023688807.png


I've been following this thread for a while and I fully understand people's frustration; but as has been mentioned multiple times, the fault could be because of a thousand and one reasons. I constantly get the above speeds, regardless of the time of day.

Personally, I am very happy with the service I receive from CISP and I congratulate @TheRoDent and @PBCool for putting up with the constant barrage of accusations and rants that happen here.

TL;DR CISP are still the best for me, YMMV
 
Slinetpixel said:
20/10 on OpenServe, PTA East

Single
8023691548.png

Multi
8023688807.png


I've been following this thread for a while and I fully understand people's frustration; but as has been mentioned multiple times, the fault could be because of a thousand and one reasons. I constantly get the above speeds, regardless of the time of day.

Personally, I am very happy with the service I receive from CISP and I congratulate @TheRoDent and @PBCool for putting up with the constant barrage of accusations and rants that happen here.

TL;DR CISP are still the best for me, YMMV
Click to expand...

don't understand your point. if you got those speeds on your 200/200 line and you somehow happy then ... ok maybe there is something we missing

but you getting your 20/10 speed you paying for ... I'm getting 10/70 on my 100/100 line (on a good day) ... so what is your point ? and I'm a new customer and the irony of it is it's allot less than your speed
 
adamr said:
don't understand your point. if you got those speeds on your 200/200 line and you somehow happy then ... ok maybe there is something we missing

but you getting your 20/10 speed you paying for ... I'm getting 10/70 on my 100/100 line (on a good day) ... so what is your point ? and I'm a new customer and the irony of it is it's allot less than your speed
Click to expand...

My point is that if it was the ISP, I would be affected. There are multiple users on here who have posted showing that they also receive almost (if not full) line speed. I am not making an issue post, I'm showing that CISP is not the issue for a lot of the cases.

That said, I cannot say anything regarding their support desk because I've only contacted them once, and that was to get the line activated. Other than that, everything has been smooth sailing.
 
Slinetpixel said:
My point is that if it was the ISP, I would be affected. There are multiple users on here who have posted showing that they also receive almost (if not full) line speed. I am not making an issue post, I'm showing that CISP is not the issue for a lot of the cases.

That said, I cannot say anything regarding their support desk because I've only contacted them once, and that was to get the line activated. Other than that, everything has been smooth sailing.
Click to expand...

when everything is running fine then of course you would have no need to interact with support and test their customer service ...

a true test of a company's service is how well it communicates to its customers first and foremost and also how it resolves the issues. At present this thread is the busiest from all fibre ISP threads for the wrong reasons ...
 
Vuma/CISP 200/200

speedtest-cli --server 2789
Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.169.XX)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Vodafone UK (London) [9073.28 km]: 251.004 ms
Testing download speed................................................................................
Download: 5.58 Mbit/s
Testing upload speed......................................................................................................
Upload: 13.40 Mbit/s

really not impressed, and absolutely no reaction ....
 
ryanrich said:
Business line won't help, this is our 200Mb Business fibre line, different provider.

45761123.png


I think people have unrealistic expectations of fibre speeds from SA to international. We have a 1Gbps business line direct with Seacom and that also only get's about half speed to Europe.
Click to expand...

Yeah I'd phone seacom.

This is what I used to get the UK with Octotel:
7572101506.png
 
@PBCool I have touched based with my lawyers regarding the cool ideas team taking the view that there is nothing wrong with my line

and that the random speed tests I performed as below are all normal for a 100/100 line

https://www.speedtest.net/result/8024208128.png

https://www.speedtest.net/result/8024211035.png

https://www.speedtest.net/result/8024213938.png

https://www.speedtest.net/result/8024218693.png

https://www.speedtest.net/result/8024221918.png

https://www.speedtest.net/result/8024225294.png

https://www.speedtest.net/result/8024231464.png

I have been patient ... for 8 days since signing up I have phoned every single day to try and get some sort of resolution to this ... I have waited minutes on end on your support line because no one gets back to me ... this is utterly frustrating ... wanting a full refund for this experience is a given

no customer deserves to be lied to and treated like I am doing them a favour ... and I'm not the only one having such issues. just look at how busy this thread is ...

the least someone can do is give me a call ... which I have not received
 
Last edited:
Slinetpixel said:
20/10 on OpenServe, PTA East

Single
8023691548.png

Multi
8023688807.png


I've been following this thread for a while and I fully understand people's frustration; but as has been mentioned multiple times, the fault could be because of a thousand and one reasons. I constantly get the above speeds, regardless of the time of day.

Personally, I am very happy with the service I receive from CISP and I congratulate @TheRoDent and @PBCool for putting up with the constant barrage of accusations and rants that happen here.

TL;DR CISP are still the best for me, YMMV
Click to expand...

Well according to a lot of people your single threaded test is impossible because of our geographic location etc blah blah blah ;)
 
Line dead SADV line 50/50 coolideas link

Neighbour on Afrihost link using SADV working 100%
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X