Cool Ideas Fibre ISP - Feedback

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ArtyLoop said:
Don't bother... too busy at home using their flawless internet connections to worry about customer complaints...
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Been watching your posts and don't blame you for being furious.

EDIT: now I'm also furious. CI diagnosed a line fault and I just received a message from Vumatel saying it should be resolved within FIVE DAYS.

I thought we were past this level of incompetence but getting serious feelings of deja vu with visions of Telekom, WA, CW.
 
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AfricanTech said:
Must be honest, the amount of grief here is giving me pause for thought around pulling the trigger on switching to Frogfoot + CISP.


Family would be very unhappy if we went from currently stable ISPAfrika-Openserve + CW/Vox to the kind of stuff described above.
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I’m 100% happy with CISP on Frogfoot, haven’t had a single issue in 7 months.
 
ArtyLoop said:
View attachment 617294
Remind me what I am paying for again?... Oh, 100/25...
I'd be FIRED if I offered this kind of performance in my job...
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You should add to every message that your issue is due to Octotel, I came to this thread and thought you're complaining about CI (though you are complaining about CI but the issue is Octotel + CI where Octotel is messing with people).

Or, based on the last two pages, am I missing something?

Contemplating moving to Frogfoot + CISP 100Mbps in a month or two and getting a business line with them and Vumatel (long process, need to transfer everything else to VoIP first there before I can move it).
 
maumau said:
Been watching your posts and don't blame you for being furious.

EDIT: now I'm also furious. CI diagnosed a line fault and I just received a message from Vumatel saying it should be resolved within FIVE DAYS.
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Sorry I feel your pain... FTTH is supposed to be superior, but ja, that "best effort" South African slogan is still alive and well.
 
AfricanTech said:
Nope - Cape Town
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Ohh okay because I saw an ad for Frogfoot on Facebook ads on my wall about free installation promo on frogfoot and it said menlopark pta east so wondering if the promo is only for them or all of frogfoot.

Anyways there is also atomicaccess.

They have very good pricing on frogfoot and cot based and the md is also on the forum.
 
Johnatan56 said:
You should add to every message that your issue is due to Octotel, I came to this thread and thought you're complaining about CI (though you are complaining about CI but the issue is Octotel + CI where Octotel is messing with people).

Or, based on the last two pages, am I missing something?

Contemplating moving to Frogfoot + CISP 100Mbps in a month or two and getting a business line with them and Vumatel (long process, need to transfer everything else to VoIP first there before I can move it).
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My issue is two fold.
I know that Octotel is more useless than TELKOM and is likely a company designed to sell snake oil and make a quick buck for investors/shareholders.
I cannot engage directly so I have to follow the channels which is via Cool Ideas. Trust me, if I could go out of band, I'd have them served on Monday morning.
HOWEVER
If CI took this seriously enough, I wouldn't have to resort to making a friggen noise. Its as if they just don't care... "Oh well, he's going to cancel anyway, let's wait for the next sucker who signs up to replace him"
 
maumau said:
Any known problems in Fairland area? CI + Vumatel trenched.

Been on hold to their support line for 10 minutes reminding me why I left WA :mad:

EDIT: running low on frigging airtime too.
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Was down here by me about 2 hours ago for about 45mins..vuma aerial..cisp..HONEYDEWRIDGE
 
adamr said:
@PBCool I have touched based with my lawyers regarding the cool ideas team taking the view that there is nothing wrong with my line

and that the random speed tests I performed as below are all normal for a 100/100 line

https://www.speedtest.net/result/8024208128.png

https://www.speedtest.net/result/8024211035.png

https://www.speedtest.net/result/8024213938.png

https://www.speedtest.net/result/8024218693.png

https://www.speedtest.net/result/8024221918.png

https://www.speedtest.net/result/8024225294.png

https://www.speedtest.net/result/8024231464.png

I have been patient ... for 8 days since I have phoned every single day I have been trying to get resolution to this so I have been patient ... I have waited minutes on end on your support line because no one gets back to me ... this is utterly frustrating ... wanting a full refund for this experience is a given

no customer deserves to be lied to and treated like I am doing them a favour ... and I'm not the only one having such issues. just look at how busy this thread is ...

the least someone can do is give me a call ... which I have not received
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What is your ref number for me to investigate?
 
ArtyLoop said:
My issue is two fold.
I know that Octotel is more useless than TELKOM and is likely a company designed to sell snake oil and make a quick buck for investors/shareholders.
I cannot engage directly so I have to follow the channels which is via Cool Ideas. Trust me, if I could go out of band, I'd have them served on Monday morning.
HOWEVER
If CI took this seriously enough, I wouldn't have to resort to making a friggen noise. Its as if they just don't care... "Oh well, he's going to cancel anyway, let's wait for the next sucker who signs up to replace him"
Click to expand...
We chase the CTO daily there is no higher person at Octotel to deal with, of course we dont want customers cancelling we have a decent investment in each new signup. WebAfrica are also having the same issues so there is lots of pressure on Octotel to resolve their issues. Regarding Vumatel they have advised that there are scheduled upgrades they are busy with, even though they have said there shouldn't be any impact until then, but who knows.
 
@PBCool, do you perhaps know the general install times of Frogfoot from placing order to being able to use net? I also sent you a PM in regards to it a little earlier.
 
Our latest update is as follows re Blouberg:

Octotel engineers will be performing network maintenance in the below area:


Service area: Blouberg

Schedule Date: Monday 11 February 2019

Scheduled Time: 4am - 6am

Duration: 2 Hours
 
maumau said:
Been watching your posts and don't blame you for being furious.

EDIT: now I'm also furious. CI diagnosed a line fault and I just received a message from Vumatel saying it should be resolved within FIVE DAYS.

I thought we were past this level of incompetence but getting serious feelings of deja vu with visions of Telekom, WA, CW.
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Are you on Vumatel aerial?
 
PBCool said:
Our latest update is as follows re Blouberg:

Octotel engineers will be performing network maintenance in the below area:


Service area: Blouberg

Schedule Date: Monday 11 February 2019

Scheduled Time: 4am - 6am

Duration: 2 Hours
Click to expand...
Means nothing, will probably wake up with no working internet on Monday.
Don't worry, will go buy airtime for my LTE sim card.
 
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