Cool Ideas Fibre ISP - Feedback

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Denver**** said:
Once again I come home from my bros place who is on vuma/cell c and experienced clean streaming... but I get home and my wife is watching something that is buffering like mad....
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What are you streaming that is buffering?
 
Can't wait till OS finishes these upgrades. Will be able to stream more than 480p in the evenings and not have my ms go up by 30ms every night.
 
sand_man said:
Internet is like drugs and when users don't get their fix, they get all kinds of grumpy...
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Correction: I use it for streaming TV, and playing games and I get pissed off that I cannot use something I am paying for. I have been patient for a long time, my patience ran out
 
John Tempus said:
I said it before so let me say it again.

Rather than continuing to moan about your Coolideas performance.

Pick a different ISP and move to them and I am 99.99% certain you would have the exact same problems wherever you are located.
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Thank you for saying what 90% of the silent majority has been thinking.

As for being only fiber provider, all they have to do is click on Vuma’s coverage map to bring Vuma to the area, heck with so many unhappy clients they could even crowdsource all the unhappy clients into mobalizing a block request, but no they will rather spend day after day doing the same pointless moaning and groaning.

Heck when we wanted to get Vuma to come to the northern suburbs in CT we had people WALKING door to door to build the numbers, this lot can’t even click on a web site …

Just sad to see how oblivious they are to the fact that they just make their own names look like poop on these here forums. As for the ones talking “lawyer” suggest they read their own post vs libel laws in the country before the companies involved hand them their own rear ends.

“The Law of South Africa dictionary defines defamation as a statement that "has the effect of injuring a plaintiff's reputation. A plaintiff's reputation is injured if the statement tends to lower the plaintiff in the estimation of right-thinking members of society."
Furthermore, it does not matter if the statement is true or untrue: "The defamatory nature of a statement is not dependent on its falsity."”
 
John Tempus said:
Great, so if you are on Vumatel then please do yourself the favor and switch to cellc ISP provider on your Vumatel.

I am 99.99% certain you will have the exact same issues.

I don't know what is the main reason affecting certain areas/networks but the common trend is that the same people witching to other ISP's have the same or worse issues. Switching does not solve the problems so the only thing left that I can think of is the Fiber backhaul you are on.
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Was on WebAfrica and it was more stable and more reliable than CISP has been since I joined in December. I come to these forums to find out if I'm alone in experiencing issues, and I was not. Once again, there was an outage that multiple people experienced with CISP. So CISP need to do better or all this "nagging" does die down when clients do what you're suggesting and leave for other ISP's.
 
GotToLuveIT said:
Thank you for saying what 90% of the silent majority has been thinking.

As for being only fiber provider, all they have to do is click on Vuma’s coverage map to bring Vuma to the area, heck with so many unhappy clients they could even crowdsource all the unhappy clients into mobalizing a block request, but no they will rather spend day after day doing the same pointless moaning and groaning.

Heck when we wanted to get Vuma to come to the northern suburbs in CT we had people WALKING door to door to build the numbers, this lot can’t even click on a web site …

Just sad to see how oblivious they are to the fact that they just make their own names look like poop on these here forums. As for the ones talking “lawyer” suggest they read their own post vs libel laws in the country before the companies involved hand them their own rear ends.

“The Law of South Africa dictionary defines defamation as a statement that "has the effect of injuring a plaintiff's reputation. A plaintiff's reputation is injured if the statement tends to lower the plaintiff in the estimation of right-thinking members of society."
Furthermore, it does not matter if the statement is true or untrue: "The defamatory nature of a statement is not dependent on its falsity."”
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Nope.

All I see as a "tough guy" telling people stfu gtfo. Try again.
 
GotToLuveIT said:
Thank you for saying what 90% of the silent majority has been thinking.

As for being only fiber provider, all they have to do is click on Vuma’s coverage map to bring Vuma to the area, heck with so many unhappy clients they could even crowdsource all the unhappy clients into mobalizing a block request, but no they will rather spend day after day doing the same pointless moaning and groaning.

Heck when we wanted to get Vuma to come to the northern suburbs in CT we had people WALKING door to door to build the numbers, this lot can’t even click on a web site …

Just sad to see how oblivious they are to the fact that they just make their own names look like poop on these here forums. As for the ones talking “lawyer” suggest they read their own post vs libel laws in the country before the companies involved hand them their own rear ends.

“The Law of South Africa dictionary defines defamation as a statement that "has the effect of injuring a plaintiff's reputation. A plaintiff's reputation is injured if the statement tends to lower the plaintiff in the estimation of right-thinking members of society."
Furthermore, it does not matter if the statement is true or untrue: "The defamatory nature of a statement is not dependent on its falsity."”
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Shame I am scared...
 
image132 said:
Whats happening on Thursday?
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ArtyLoop is getting DSL.... thats what.
Bit of peace and quiet around here after Thursday...

lol..

Arty... I'm just kidding with you guy.. I really am sorry about all the issues you guys have been having. I'd probably be just as frustrated as you are. Hope you get sorted soon..
 
MDE said:
Are you just stupid or can't you read.

The issue is that with deep faults within the fibre network affecting congestion, information needs to come directly from the ISP whom gets this information from the client.

Vumatel and many providers when dealing directly with clients will test your line for signal levels not traffic at the OLT level fking idiot who thinks he knows all.

Cool Ideas are effectively who I and everyone else pays to fix things. You don't pay your fibre provider. Except Openserve clients on data only contracts.

Again fking genius moving is not going to help...atleast with PBCool and therodent on here the chances are 100x better getting fixed and the overall performance until Octotel fked things up have been very good that's why I've stayed.

Again don't like it just don't fking read it.
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You seem to completely fail to understand what I am saying.

Coolideas over and over stated they are also receiving updates on the FIBRE providers such as Octotel slowly and providing it here when they get responses and they have done that. Your problem with the ISP is that you think somehow they can snap their fingers every hour and provide an update/fix the problems you are having. If you can't grasp the fact that Coolideas cannot do this and is at the mercy of the fibre network in question then there is no hope for you or any way to educate you on your flawed logic.

I will try explain this again.

Coolideas do not have control over Octotel,Vumatel,or any network. If there is network issues outside the scope of Coolideas peering then Coolideas can only relay information as they get it. Some of these fibre providers do give updates more often than others(Octotel) and in those cases you are receiving the responses as Coolideas receive them.

As it stands none of this is acceptable for you so keep moving and see the same issue.

If you choose to stay and still moan about Coolideas not doing enough, you have serious mental issues.
 
ArtyLoop said:
There is no other fibre provider in this area... Its OCTOFAIL or bust.
So what do you exactly propose I do about that?
I cannot change to another Fibre provider
Like I said before, I don't think the problem is in CISP's network.
Like I said before, I pay my money to Cool Ideas who pay a portion of it to OCTOFAIL. There is supposed to be a SLA between the parties at least.
OCTOFAIL doesn't give a flying FUUUUCK they are getting money regardless, they know their network is KAK and they feel FUUUCKALL about it, its just like the shoulder shrug, when you're rich and you don't care
Because I pay CISP, the responsibility is with them to get this sorted out, but the "feedback" I have gotten to date borders on stand up comedy
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What do I propose you do ? Stop shouting and moaning at the only people actually trying to listen and help you ie. Coolideas in this situation. If the fibre provider do not fix their issues then your only solution is to cancel your fibre, its really not that difficult to understand even though its not an ideal outcome.

I am going to play the supportive role and say you are correct CISP is not providing the support levels you expect from them thus vote with your wallet and move elsewhere. We have choice in SA and if you have the same issues elsewhere, move again and again until you realize no amount of moving will fix the issue and either "Accept" the issue until it somehow gets resolved or cancel your Fibre until the problems get resolved. This way you get rid of the poor support you keep mentioning and wasting money on a fibre service you cannot apparently use.

I am not trying to be a dik but I am pointing out the current facts when it comes to these issues. There is no magic bullet or sweet talking from support agents to stroke egos. There is real issues for certain networks/users, there is no real idea when these networks will resolve their issues.
 
Markd said:
Was on WebAfrica and it was more stable and more reliable than CISP has been since I joined in December. I come to these forums to find out if I'm alone in experiencing issues, and I was not. Once again, there was an outage that multiple people experienced with CISP. So CISP need to do better or all this "nagging" does die down when clients do what you're suggesting and leave for other ISP's.
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If voting with feet/wallet makes a service provider improve their service then do it. I just don't think the majority of issues being pointed out here affect even 1% of their client base so CISP will be just fine.

I have had the obvious CISP issues like short loss of international peering changes maybe once for few minutes every couple of months but nothing to the extremes that the few regulars in this thread point out day in and day out.
 
Markd said:
Was on WebAfrica and it was more stable and more reliable than CISP has been since I joined in December. I come to these forums to find out if I'm alone in experiencing issues, and I was not. Once again, there was an outage that multiple people experienced with CISP. So CISP need to do better or all this "nagging" does die down when clients do what you're suggesting and leave for other ISP's.
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Which fibre network are you on?
 
John Tempus said:
I just don't think the majority of issues being pointed out here affect even 1% of their client base so CISP will be just fine.
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Yip, I actually think the inefficiency of their call centre poses a far greater threat than the Octofail one...
 
Regarding the Octotel issues we are dealing with currently from a technical and commercial perspective, the technical is always the priority to restore services to what they should be and then tackle it on a commerical from a refund perspective etc. If the technical doesn't resolve in a reasonable period of time we stop taking orders on that network like we did with TTConnect.
 
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