Cool Ideas Fibre ISP - Feedback

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sand_man said:
Yip, I actually think the inefficiency of their call centre poses a far greater threat than the Octofail one...
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The call centre doesn't deal with higher level technical issues, the standard protocol is to go through the usual support process then escalate. This is why it can be frustrating and why this forum exists. They deal with thousands of requests a week of which most are resolved using simple troubleshooting. We are changing our ticket and phone systems to make things a bit more efficient in the above process.
 
PBCool said:
Regarding the Octotel issues we are dealing with currently from a technical and commercial perspective, the technical is always the priority to restore services to what they should be and then tackle it on a commerical from a refund perspective etc. If the technical doesn't resolve in a reasonable period of time we stop taking orders on that network like we did with TTConnect.
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I'd imagine that is your most significant bargaining tool when trying to get some action out of these guys? Especially if other ISP's are experiencing the same and prepared to sanction in a similar fashion?

EDIT: Unfortunately it's a solution that cuts both ways...
 
sand_man said:
I'd imagine that is your most significant bargaining tool when trying to get some action out of these guys? Especially if other ISP's are experiencing the same and prepared to sanction in a similar fashion?

EDIT: Unfortunately it's a solution that cuts both ways...
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Correct, but, we now know Octofail is another TT Connect in the making.
Anyway I just wanted to make that point since it was made clear last night I am not exactly welcome here and my complaint is apparently invalid.

How I see this playing out:
1. Many of us will vote (some have already) voted with our wallet
2. Cool Ideas will drop Octofail as a provider as they did with TT Connect
3. Systems will improve at CI

Just wish CI could also provide data only accounts for ADSL then I’d be happier. Like I said, my only complaint with CISP is their treating of useless providers with kid gloves. Where I come from you use force early on.

Peace guys, sorry I offended some of you
 
Anyone having troubles in CPT/tableview area? Frogfoot/cisp trenched.

This whole weekend has been hit and miss on connectivity. Lost internet twice this morning so far.

And mybb site was down now, before I could actually post this message
 
WTF is going on this morning? International is completely spotty, and now local has started going too.

Also - Apex Legends is not just related to their server problems. The current routing makes it so the best latency is to South America, but once actually connected to a server there is lag and packet loss. I'd prefer EU routing with a slightly higher ping to that.
 
smokemaryjane said:
Anyone having troubles in CPT/tableview area? Frogfoot/cisp trenched.

This whole weekend has been hit and miss on connectivity. Lost internet twice this morning so far.

And mybb site was down now, before I could actually post this message
Click to expand...

Mybroadband.co.za is SUUUUUPER slow for me so probably something going on there.
 
Seeyou said:
WTF is going on this morning? International is completely spotty, and now local has started going too.

Also - Apex Legends is not just related to their server problems. The current routing makes it so the best latency is to South America, but once actually connected to a server there is lag and packet loss. I'd prefer EU routing with a slightly higher ping to that.
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Is there no way to specify what region to use in Game? Unfortunately it's not something we can force.
 
PBCool said:
Is there no way to specify what region to use in Game? Unfortunately it's not something we can force.
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Unfortunately not.

Also getting timeouts and major packet loss on international and Google services this morning. Southern Suburbs, Cape Town, Octotel.
 
genetic said:
Milnerton, Cape Town - seems better now. Had a cloudflare response saying MyBB servers are not responding, so maybe it's an issue that side.
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Youtube went to the crapper during the same time, and loss of internet pretty much completely.

Would be nice knowing wtf is going on
 
Great.. Cool ideas network crapped the bed while launching the battlenet app.. now my game files are corrupted
lol! (northern suburbs vuma)

Capture.PNG
 
smokemaryjane said:
Anyone having troubles in CPT/tableview area? Frogfoot/cisp trenched.

This whole weekend has been hit and miss on connectivity. Lost internet twice this morning so far.

And mybb site was down now, before I could actually post this message
Click to expand...

Nope, mine has been perfect as always, been home most of the weekend with lots of streaming. Frogfoot, CISP 100/100, Sunningdale.
 
ryanrich said:
Nope, mine has been perfect as always, been home most of the weekend with lots of streaming. Frogfoot, CISP 100/100, Sunningdale.
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Weird. Considering everyone else having issues. I'm starting to feel that I'm not actually on frogfoot lol
 
ryanrich said:
Yeah I dunno if I’m maybe on a lucky circuit or what, I’m on Tableview 2.2, literally never have an issue.
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We need to see your Wingnut test results...

The Wingnut Test:
1. One attempt at everything.

http://www.speedtest.net/
2. Local speedtest - auto select
3. London, first on the list.
4. New York, first on the list.

https://www.bandwidthplace.com/speedtest/
5. Bandwidth place test.

https://testmy.net/download
6. Testmy.net, manual test, 100MB.

http://www.dslreports.com/speedtest
7. Dslreports.

http://speedtest.googlefiber.net/
8. Googlefiber speedtest

9. 100 packet mtr test to 5.39.226.191 (optional)
 
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