Cool Ideas Fibre ISP - Feedback

[f2wohf]

Just brilliant.

I wait 7 minutes and when I'm the next in line it just hangs up...



Now caller number 5 again and 5 minutes estimated time again...

 

[f2wohf]

18 minutes on the phone, it was suspended because I forgot to pay.

Reactivated by tomorrow in theory.

Stupid me.

 

[Denver****]

No network problems in my area according to CI's website. Anyone else in Randburg getting horrific international speeds?

More buffer than video Randburg Vuma aerial... terrible

 

[Looney]

LOL! What rubbish!

 

[PBCool]

@PBCool ... wow

so you guys cancel me on a Friday afternoon without notice and did not refund as we discussed. the hope was that if you cancelled you would refund me such that I could move to another ISP ... also

"Service is still with CI and service end date is 17.03.2019"

so means I can't even move to another ISP until you guys send that cancellation to Mfn which you did not. feels like a cheap ploy to just piss me off?

someone get in contact with me now please ...

Please give me a ticket number or account name to investigate?

 

[PBCool]

Does this affect Vumatel trenched or only Openserve?

IPC is only Openserve related.

 

[PBCool]

LOL! What rubbish!

Please log a ticket, ironically this is using IS international capacity. Have you done iperfs at this point?

 

[adamr]

Please give me a ticket number or account name to investigate?

pm sent

 

[PBCool]

pm sent

Thanks.

 

[Johnatan56]

PS C:\WINDOWS\system32> choco install iperf3 -y
Chocolatey v0.10.11
Installing the following packages:
iperf3
By installing you accept licenses for the packages.

iperf3 v3.1.3 [Approved]
iperf3 package files install completed. Performing other installation steps.
Downloading iPerf3 64 bit
  from 'https://iperf.fr/download/windows/iperf-3.1.3-win64.zip'
Progress: 100% - Completed download of C:\Users\Temporary\AppData\Local\Temp\chocolatey\iperf3\3.1.3\iperf-3.1.3-win64.zip (1.33 MB).
Download of iperf-3.1.3-win64.zip (1.33 MB) completed.
Hashes match.
Extracting C:\Users\Temporary\AppData\Local\Temp\chocolatey\iperf3\3.1.3\iperf-3.1.3-win64.zip to C:\ProgramData\chocolatey\lib\iperf3\tools...
C:\ProgramData\chocolatey\lib\iperf3\tools
 ShimGen has successfully created a shim for iperf3.exe
 The install of iperf3 was successful.
  Software installed to 'C:\ProgramData\chocolatey\lib\iperf3\tools'

Chocolatey installed 1/1 packages.
 See the log for details (C:\ProgramData\chocolatey\logs\chocolatey.log).
PS C:\WINDOWS\system32> refreshenv
Refreshing environment variables from registry for cmd.exe. Please wait...Finished..
PS C:\WINDOWS\system32> iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 100M -l 1400 --omit 2 -R -u
iperf 3.1.3
CYGWIN_NT-10.0 Lenovo-PC 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Fri, 15 Feb 2019 19:17:42 GMT
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
      Cookie: Lenovo-PC.1550258262.408309.5aa17ae0
[  4] local 192.168.0.110 port 50314 connected to 154.0.15.181 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 2 seconds, 10 second test
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-1.01   sec  11.5 MBytes  95.8 Mbits/sec  0.180 ms  372/8993 (4.1%)  (omitted)
[  4]   1.01-2.01   sec  11.5 MBytes  96.3 Mbits/sec  0.179 ms  1/8597 (0.012%)  (omitted)
[  4]   0.00-1.00   sec  11.5 MBytes  96.3 Mbits/sec  0.182 ms  270/8866 (3%)
[  4]   1.00-2.00   sec  11.5 MBytes  96.3 Mbits/sec  0.206 ms  334/8931 (3.7%)
[  4]   2.00-3.00   sec  11.5 MBytes  96.3 Mbits/sec  0.231 ms  333/8928 (3.7%)
[  4]   3.00-4.00   sec  11.5 MBytes  96.3 Mbits/sec  0.228 ms  333/8929 (3.7%)
[  4]   4.00-5.00   sec  11.5 MBytes  96.3 Mbits/sec  0.171 ms  332/8926 (3.7%)
[  4]   5.00-6.00   sec  11.5 MBytes  96.3 Mbits/sec  0.214 ms  335/8932 (3.8%)
[  4]   6.00-7.00   sec  11.5 MBytes  96.3 Mbits/sec  0.225 ms  332/8928 (3.7%)
[  4]   7.00-8.00   sec  11.5 MBytes  96.3 Mbits/sec  0.188 ms  332/8926 (3.7%)
[  4]   8.00-9.00   sec  11.5 MBytes  96.3 Mbits/sec  0.200 ms  334/8931 (3.7%)
[  4]   9.00-10.00  sec  11.5 MBytes  96.3 Mbits/sec  0.181 ms  333/8927 (3.7%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval           Transfer     Bandwidth       Jitter    Lost/Total Datagrams
[  4]   0.00-10.00  sec   120 MBytes   101 Mbits/sec  0.198 ms  3296/89969 (3.7%)
[  4] Sent 89969 datagrams
CPU Utilization: local/receiver 43.8% (15.6%u/28.1%s), remote/sender 0.0% (0.0%u/0.0%s)

iperf Done.
PS C:\WINDOWS\system32>

Frogfoot 100Mbps

 

[Soulburner]

damn but the latency to games with EU servers are bad tonight

 

[S.Claus]

damn but the latency to games with EU servers are bad tonight

Its terrible my ping is currently 30+ (from 4ms) to cool ideas when doing a speedtest

 

[Treschen]

Some latency tonight on openserve network

 

[Nick_K]

I seem to be having a problem connecting to Europe servers in PUBG. I keep getting connected to North America instead of South America or Europe. Until three days ago I was never matched on an NA server and now I cannot get matched to any other server unless I use a VPN.

Can somebody look into this possibly?

 

[Fjorko]

Openserve slow for me as well tonight for the first time in a while.... anthing going on?

 

[SeaSickMama]

yeah latency to the UK paris etc seems to be rather bad tonight hitting 250ms which is normally 160ms

 

[PBCool]

yeah latency to the UK paris etc seems to be rather bad tonight hitting 250ms which is normally 160ms

What does an MTR look like as latencies and indices all seem fine.

 

[PBCool]

Openserve slow for me as well tonight for the first time in a while.... anthing going on?

Nothing to report, can you elaborate for me.

 

[SeaSickMama]

What does an MTR look like as latencies and indices all seem fine.

@PBCool
Keep getting a error when i try download the MTR tool. Here is a speed result to Paris-Orange which was always 160-170ms
Now:

Previous result:



Here are some Tracert results which are not good on the longer end from my view:

 

[TheRoDent]

Thanks.

@PBCool, what do the below results mean?

iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 100M -l 1400 --omit 2 -R -u
iperf 3.1.3
CYGWIN_NT-10.0 ME-Desktop 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Fri, 15 Feb 2019 14:31:38 GMT
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
Cookie: ME-Desktop.1550241098.435704.297268e
[ 4] local 192.168.88.200 port 51737 connected to 154.0.15.181 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 2 seconds, 10 second test
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 11.0 MBytes 92.1 Mbits/sec 0.203 ms 403/8623 (4.7%) (omitted)
iperf3: OUT OF ORDER - incoming packet = 12943 and received packet = 12957 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12944 and received packet = 12957 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12945 and received packet = 12957 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12946 and received packet = 12962 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12947 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12948 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12949 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12950 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12951 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12952 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12953 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12954 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12955 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16378 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16379 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16380 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16381 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16382 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16383 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16384 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16385 and received packet = 16404 AND SP = 4
[ 4] 1.00-2.00 sec 11.0 MBytes 92.0 Mbits/sec 0.183 ms 446/8643 (5.2%) (omitted)
[ 4] 0.00-1.00 sec 10.5 MBytes 87.8 Mbits/sec 0.194 ms 1086/8930 (12%)
[ 4] 1.00-2.00 sec 10.9 MBytes 91.3 Mbits/sec 0.208 ms 782/8928 (8.8%)
[ 4] 2.00-3.00 sec 11.0 MBytes 91.9 Mbits/sec 0.196 ms 724/8929 (8.1%)
[ 4] 3.00-4.00 sec 11.1 MBytes 92.9 Mbits/sec 0.203 ms 632/8927 (7.1%)
[ 4] 4.00-5.00 sec 11.0 MBytes 92.0 Mbits/sec 0.193 ms 714/8930 (8%)
[ 4] 5.00-6.00 sec 11.1 MBytes 92.8 Mbits/sec 0.217 ms 641/8925 (7.2%)
[ 4] 6.00-7.00 sec 10.9 MBytes 91.8 Mbits/sec 0.191 ms 738/8931 (8.3%)
[ 4] 7.00-8.00 sec 11.0 MBytes 92.4 Mbits/sec 0.177 ms 679/8929 (7.6%)
[ 4] 8.00-9.00 sec 11.0 MBytes 92.4 Mbits/sec 0.211 ms 681/8929 (7.6%)
[ 4] 9.00-10.00 sec 10.9 MBytes 91.5 Mbits/sec 0.216 ms 754/8925 (8.4%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 119 MBytes 100 Mbits/sec 0.187 ms 7475/90030 (8.3%)
[ 4] Sent 90030 datagrams
CPU Utilization: local/receiver 15.9% (6.3%u/9.6%s), remote/sender 1.5% (0.2%u/1.3%s)

iperf Done.

It means you have quite a bit of packet loss on your line at 100mbps. If your actual line speeds is 100mbps, please re-run the test at a bit lower than your 100mbps rate, e.g. 80mbps.

Example:
iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 80M -l 1400 --omit 2 -R -u