Cool Ideas Fibre ISP - Feedback

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TheRoDent said:
Seems to be running clean to you, what does your mtr to trcvmh01.cisp.co.za look like ?
Click to expand...
Hond...

mtr -r trcvmh01.cisp.co.za
Start: Fri Feb 15 00:05:24 2019
HOST: roxy1 Loss% Snt Last Avg Best Wrst StDev
1.|-- 154.0.0.246 0.0% 10 3.6 3.1 2.4 4.1 0.3
2.|-- uwx-cust.coolideas.co.za 90.0% 10 4.0 4.0 4.0 4.0 0.0
3.|-- u33p-cust.coolideas.co.za 50.0% 10 3.5 3.6 2.3 4.4 0.7
 
blacklung said:
Hond...

mtr -r trcvmh01.cisp.co.za
Start: Fri Feb 15 00:05:24 2019
HOST: roxy1 Loss% Snt Last Avg Best Wrst StDev
1.|-- 154.0.0.246 0.0% 10 3.6 3.1 2.4 4.1 0.3
2.|-- uwx-cust.coolideas.co.za 90.0% 10 4.0 4.0 4.0 4.0 0.0
3.|-- u33p-cust.coolideas.co.za 50.0% 10 3.5 3.6 2.3 4.4 0.7
Click to expand...

K, I'm seeing loss to you too. Check your PM, need your account details.
 
OK, your PPPoE is disconnecting every few minutes, and then reconnecting.
Have asked our support manager and teamleader to log it with Octotel, and follow up with you.
 
@PBCool
Octotel 100/25
I am very happy that all the problems have been sorted out with streaming in the evenings, but why is there such a difference between the upload speed multi and single thread. I am still trying to upload to mega nz but it takes forever. I see some people here get perfect upload speed.

Coreix London

Screenshot_2019-02-15-07-24-39.png
 
Vuma 200/200

speedtest-cli --server 2789
Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.169.XX)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Vodafone UK (London) [9073.28 km]: 313.036 ms
Testing download speed................................................................................
Download: 6.57 Mbit/s
Testing upload speed......................................................................................................
Upload: 12.24 Mbit/s

Still no feedback from CISP
 
TheRoDent said:
OK, your PPPoE is disconnecting every few minutes, and then reconnecting.
Have asked our support manager and teamleader to log it with Octotel, and follow up with you.
Click to expand...

@TheRoDent
Thanks for the assitance much appreciated

Seem to have come right after switching alles of till now...

Start: Fri Feb 15 08:24:16 2019
HOST: roxy Loss% Snt Last Avg Best Wrst StDev
1.|-- 154.0.0.246 0.0% 10 2.6 2.9 2.4 4.0 0.3
2.|-- 154.0.4.161 0.0% 10 2.9 3.7 2.6 4.4 0.3
3.|-- 154.0.15.181 0.0% 10 3.2 3.7 2.9 4.3 0.0


|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 47 | 47 | 0 | 21 | 90 | 90 |
| u6u-cust.coolideas.co.za - 0 | 47 | 47 | 0 | 26 | 100 | 20 |
| uwx-cust.coolideas.co.za - 0 | 47 | 47 | 0 | 16 | 70 | 50 |
| uwu-cust.coolideas.co.za - 0 | 47 | 47 | 140 | 184 | 310 | 140 |
| u102-cust.coolideas.co.za - 0 | 47 | 47 | 140 | 189 | 290 | 190 |
| be20.asr01.thn.as20860.net - 0 | 47 | 46 | 140 | 181 | 290 | 140 |
| 130.180.204.33 - 0 | 47 | 46 | 140 | 197 | 370 | 150 |
| 94.zone.4.r.dc9.redstation.co.uk - 0 | 46 | 46 | 150 | 190 | 290 | 200 |
| queen.cisp.co.za - 0 | 46 | 46 | 150 | 192 | 300 | 260 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )
 
cytracon said:
Vuma 200/200

speedtest-cli --server 2789
Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.169.XX)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Vodafone UK (London) [9073.28 km]: 313.036 ms
Testing download speed................................................................................
Download: 6.57 Mbit/s
Testing upload speed......................................................................................................
Upload: 12.24 Mbit/s

Still no feedback from CISP
Click to expand...

MTN 50/50 CISP

Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.224.XXX)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Vodafone UK (London) [9670.62 km]: 227.283 ms
Testing download speed................................................................................
Download: 6.84 Mbit/s
Testing upload speed................................................................................................
Upload: 60.37 Mbit/s

Pings much higher than earlier this week and the download looking quite horrid, usually get at least 40 down from this server
 
Frogfoot 100/100

Internattional - Not great

8041880260.png


8041884946.png


Local:
8041890688.png


8041895178.png
 
With reference to test results (all multi link) posted above, two devices were accessing Netflix and a Teamviewer session was being used to access the PC that the test was initiated from at the time of the test - nonetheless, it's clear that all things are not as they should be on the international links.

I was also quite surprised to see the drop-off on the Jhb test.

Based on the test to Cape Town, the link from my home to CISP is fine.
 
joeline said:
@PBCool
Octotel 100/25
I am very happy that all the problems have been sorted out with streaming in the evenings, but why is there such a difference between the upload speed multi and single thread. I am still trying to upload to mega nz but it takes forever. I see some people here get perfect upload speed.

Coreix London

View attachment 620134
Click to expand...

The windows TCP stack is by default not well tuned for uploads.
Praeses said:
@TheRoDent @PBCool Is there a way for me to find out what the optimal MTU size should be for my 20/20 line?
Click to expand...

The optimal MTU is automatically assigned to you by our PPPoE server and any MSS that falls outside the MTU is automatically clamped by our PPPoE servers as well, so you shouldn't have to do anything.

But if you need to set it or something, 1480 is the value to use.
 
AfricanTech said:
With reference to test results (all multi link) posted above, two devices were accessing Netflix and a Teamviewer session was being used to access the PC that the test was initiated from at the time of the test - nonetheless, it's clear that all things are not as they should be on the international links.

I was also quite surprised to see the drop-off on the Jhb test.

Based on the test to Cape Town, the link from my home to CISP is fine.
Click to expand...
If you have any packet loss on your line any increase in latency will have an exponential effect on the throughput due to re-transmits taking that much longer.
 
blunt said:
MTN 50/50 CISP

Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.224.XXX)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Vodafone UK (London) [9670.62 km]: 227.283 ms
Testing download speed................................................................................
Download: 6.84 Mbit/s
Testing upload speed................................................................................................
Upload: 60.37 Mbit/s

Pings much higher than earlier this week and the download looking quite horrid, usually get at least 40 down from this server
Click to expand...

Cape Town based ?
 
PBCool said:
If you have any packet loss on your line any increase in latency will have an exponential effect on the throughput due to re-transmits taking that much longer.
Click to expand...

Ah, thanks.

I presume the best way to check for packet loss is to use WinMTR - which host should I test to?
 
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