Cool Ideas Fibre ISP - Feedback

[TheRoDent]

Vuma 200/200

speedtest-cli --server 2789
Retrieving speedtest.net configuration...
Testing from Cool Ideas Service Provider (Pty) Ltd (155.93.169.XX)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Vodafone UK (London) [9073.28 km]: 313.036 ms
Testing download speed................................................................................
Download: 6.57 Mbit/s
Testing upload speed......................................................................................................
Upload: 12.24 Mbit/s

Still no feedback from CISP

Have asked a teamleader to contact you and do some iperf testing so we can see if there's significant loss.

 

[SpiderGear]

Just to update that the IPC change for JHB was done this morning, CPT is scheduled for Monday.

Does this affect Vumatel trenched or only Openserve?

 

[MDE]

@TheRoDent any news with Octotel southern suburbs?

 

[image132]

Ah, thanks.

I presume the best way to check for packet loss is to use WinMTR - which host should I test to?

I can backup the claim about packet loss. I have ~3% loss every evening on my line. That's enough to drop my 100mb line down to 0.8mb throughput. Its not pleasant.

Your best bet is to do iperf tests. I've found through my tests mtr doesn't always show the packetloss, iperf does.

 

[blunt]

Cape Town based ?

yep

 

[AfricanTech]

I can backup the claim about packet loss. I have ~3% loss every evening on my line. That's enough to drop my 100mb line down to 0.8mb throughput. Its not pleasant.

Your best bet is to do iperf tests. I've found through my tests mtr doesn't always show the packetloss, iperf does.

Thanks.

@PBCool, what do the below results mean?

iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 100M -l 1400 --omit 2 -R -u
iperf 3.1.3
CYGWIN_NT-10.0 ME-Desktop 2.5.1(0.297/5/3) 2016-04-21 22:14 x86_64
Time: Fri, 15 Feb 2019 14:31:38 GMT
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
Cookie: ME-Desktop.1550241098.435704.297268e
[ 4] local 192.168.88.200 port 51737 connected to 154.0.15.181 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 2 seconds, 10 second test
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 11.0 MBytes 92.1 Mbits/sec 0.203 ms 403/8623 (4.7%) (omitted)
iperf3: OUT OF ORDER - incoming packet = 12943 and received packet = 12957 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12944 and received packet = 12957 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12945 and received packet = 12957 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12946 and received packet = 12962 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12947 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12948 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12949 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12950 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12951 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12952 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12953 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12954 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 12955 and received packet = 12965 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16378 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16379 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16380 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16381 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16382 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16383 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16384 and received packet = 16404 AND SP = 4
iperf3: OUT OF ORDER - incoming packet = 16385 and received packet = 16404 AND SP = 4
[ 4] 1.00-2.00 sec 11.0 MBytes 92.0 Mbits/sec 0.183 ms 446/8643 (5.2%) (omitted)
[ 4] 0.00-1.00 sec 10.5 MBytes 87.8 Mbits/sec 0.194 ms 1086/8930 (12%)
[ 4] 1.00-2.00 sec 10.9 MBytes 91.3 Mbits/sec 0.208 ms 782/8928 (8.8%)
[ 4] 2.00-3.00 sec 11.0 MBytes 91.9 Mbits/sec 0.196 ms 724/8929 (8.1%)
[ 4] 3.00-4.00 sec 11.1 MBytes 92.9 Mbits/sec 0.203 ms 632/8927 (7.1%)
[ 4] 4.00-5.00 sec 11.0 MBytes 92.0 Mbits/sec 0.193 ms 714/8930 (8%)
[ 4] 5.00-6.00 sec 11.1 MBytes 92.8 Mbits/sec 0.217 ms 641/8925 (7.2%)
[ 4] 6.00-7.00 sec 10.9 MBytes 91.8 Mbits/sec 0.191 ms 738/8931 (8.3%)
[ 4] 7.00-8.00 sec 11.0 MBytes 92.4 Mbits/sec 0.177 ms 679/8929 (7.6%)
[ 4] 8.00-9.00 sec 11.0 MBytes 92.4 Mbits/sec 0.211 ms 681/8929 (7.6%)
[ 4] 9.00-10.00 sec 10.9 MBytes 91.5 Mbits/sec 0.216 ms 754/8925 (8.4%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 119 MBytes 100 Mbits/sec 0.187 ms 7475/90030 (8.3%)
[ 4] Sent 90030 datagrams
CPU Utilization: local/receiver 15.9% (6.3%u/9.6%s), remote/sender 1.5% (0.2%u/1.3%s)

iperf Done.

 

[image132]

@TheRoDent any news with Octotel southern suburbs?

I think we going to be waiting a while, a week at least. With all the loadshedding causing havoc with networks its unlikely they'll get any sort of accurate results until things settle down.

 

[adamr]

@PBCool ... wow

so you guys cancel me on a Friday afternoon without notice and did not refund as we discussed. the hope was that if you cancelled you would refund me such that I could move to another ISP ... also

"Service is still with CI and service end date is 17.03.2019"

so means I can't even move to another ISP until you guys send that cancellation to Mfn which you did not. feels like a cheap ploy to just piss me off?

someone get in contact with me now please ...

 

[nicksoper]

And what might that be? Don't tease us!

Sorry for the silence, we let our customers know through our support channels and thought it would be best to refrain from sharing our findings until Octotel shared their report.

 

[ArtyLoop]

Sorry for the silence, we let our customers know through our support channels and thought it would be best to refrain from sharing our findings until Octotel shared their report.

Well well... the STAATSGEHEIM... lekker man lekker

 

[image132]

Well well... the STAATSGEHEIM... lekker man lekker

You get your copper in? How's it looking?

 

[f2wohf]

@PBCool

I come back home, no Internet.

Tried to log in on the Cool Zone, my account does not exist anymore!

 

[ArtyLoop]

You get your copper in? How's it looking?

Better than this rubbish

 

[sand_man]

@PBCool

I come back home, no Internet.

Tried to log in on the Cool Zone, my account does not exist anymore!
View attachment 620426

Geesus, you and fibre?!! Just wasn't meant to be bro...

 

[Mr Scratch]

 

[Mr Scratch]

No network problems in my area according to CI's website. Anyone else in Randburg getting horrific international speeds?

 

[f2wohf]

Geesus, you and fibre?!! Just wasn't meant to be bro...

So I'm currently using Vodacom LTE roaming with my French contract which allows me 25Gb a month in SA for 19,99€.

By the way, I'm pretty sure of the answer but you are the person following me on Twitter and commenting on my fibre issues there as well, right?

 

[Mr Scratch]

Macbook-Pro:~ user$ iperf3 --verbose --port 17001 -c trcvmh01.cisp.co.za --bandwidth 200M -l 1400 --omit 2 -R -u
iperf 3.6
Darwin Macbook-Pro.local 18.2.0 Darwin Kernel Version 18.2.0: Thu Dec 20 20:46:53 PST 2018; root:xnu-4903.241.1~1/RELEASE_X86_64 x86_64
Control connection MSS 1448
Time: Fri, 15 Feb 2019 16:24:55 GMT
Connecting to host trcvmh01.cisp.co.za, port 17001
Reverse mode, remote host trcvmh01.cisp.co.za is sending
Cookie: 2ulvscxmyrbjullk4jzkvju6icpx63josfqk
[ 7] local 192.168.0.113 port 51062 connected to 154.0.15.181 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 2 seconds, 10 second test, tos 0
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 7] 0.00-1.00 sec 23.9 MBytes 200 Mbits/sec 0.085 ms 7/17880 (0.039%) (omitted)
[ 7] 1.00-2.00 sec 23.8 MBytes 200 Mbits/sec 0.056 ms 40/17863 (0.22%) (omitted)
[ 7] 0.00-1.00 sec 23.8 MBytes 200 Mbits/sec 0.057 ms 36/17860 (0.2%)
[ 7] 1.00-2.01 sec 23.8 MBytes 198 Mbits/sec 0.498 ms 26/17829 (0.15%)
[ 7] 2.01-3.00 sec 23.8 MBytes 201 Mbits/sec 0.061 ms 46/17880 (0.26%)
[ 7] 3.00-4.00 sec 23.8 MBytes 200 Mbits/sec 0.095 ms 40/17860 (0.22%)
[ 7] 4.00-5.00 sec 23.8 MBytes 200 Mbits/sec 0.048 ms 16/17861 (0.09%)
[ 7] 5.00-6.00 sec 18.3 MBytes 153 Mbits/sec 0.085 ms 4158/17852 (23%)
[ 7] 6.00-7.00 sec 23.8 MBytes 200 Mbits/sec 0.091 ms 30/17859 (0.17%)
[ 7] 7.00-8.00 sec 23.8 MBytes 200 Mbits/sec 0.073 ms 6/17863 (0.034%)
[ 7] 8.00-9.00 sec 23.8 MBytes 200 Mbits/sec 0.050 ms 35/17858 (0.2%)
[ 7] 9.00-10.00 sec 23.8 MBytes 200 Mbits/sec 0.060 ms 39/17858 (0.22%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bitrate Jitter Lost/Total Datagrams
[ 7] 0.00-10.03 sec 239 MBytes 200 Mbits/sec 0.000 ms 0/179008 (0%) sender
[SUM] 0.0-10.0 sec 125 datagrams received out-of-order
[ 7] 0.00-10.00 sec 233 MBytes 195 Mbits/sec 0.060 ms 4432/178579 (2.5%) receiver
CPU Utilization: local/receiver 11.0% (3.0%u/8.0%s), remote/sender 3.0% (0.3%u/2.7%s)

iperf Done.

@PBCool - does this reflect any issues?

 

[sand_man]

So I'm currently using Vodacom LTE roaming with my French contract which allows me 25Gb a month in SA for 19,99€.

By the way, I'm pretty sure of the answer but you are the person following me on Twitter and commenting on my fibre issues there as well, right?

That's cheap. If you were roaming in France with SA Vodacom it would be that for 100mb probably!!

Yes, that's me!! Use my real name on twitter though as do you...

 

[f2wohf]

That's cheap. If you were roaming in France with SA Vodacom it would be that for 100mb probably!!

Yes, that's me!! Use my real name on twitter though as do you...

Make it the price of a SMS with Vodacom.

Not my real name on Twitter either haha, allows me to speak freely and not tracked by people I work with.