Cool Ideas Fibre ISP - Feedback

[image132]

Anyone here on Octotel in the Table View / Blouberg area? Did you notice any change to your line from yesterday at around 3pm? Looks like somebody did something at Octotel, my latency improved and didn't see any degradation last night like I usually do at peak hours.

Sorry about hijacking this thread but it's pretty active so thought I'd have luck here.

I can tell you that the same thing happened last week in Claremont/Southern Suburbs. Sunday was still a mess for me though.

No word from Octotel like always but suddenly I'm hitting 80mb/s to London during peak time. So maybe all @TheRoDent 's complaining has finally paid off?

 

[stefan9]

Hello guys.

Could anyone on the frogfoot network.

Please run tests from this site : https://www.meter.net/ping-test/ for dallas,frankfurt,la,londen, new york and paris.

These are the results I get. Cool Ideas Support specifically Divian claims these are fine. There is no way 10% or less of my line speed is fine....

@PBCool @TheRoDent How can it be fine for met to get 10% or less of my line speed...

 

[DrJohnZoidberg]

I can tell you that the same thing happened last week in Claremont/Southern Suburbs. Sunday was still a mess for me though.

No word from Octotel like always but suddenly I'm hitting 80mb/s to London during peak time. So maybe all @TheRoDent 's complaining has finally paid off?

Thanks, Sunday was the worst I've seen it yet for me too. I don't want to get my hopes up but it definitely looks like something improved yesterday - time will tell though.

 

[Johnatan56]

Meanwhile international:

Spoiler

Hetzner download file. biggest spike was about 56Mbps, stable at ~4-4.5MB/s.

All directly connected to the ONT.

Also, what exactly is a full screenshot?

 

[Johnatan56]

Hello guys.

Could anyone on the frogfoot network.

Please run tests from this site : https://www.meter.net/ping-test/ for dallas,frankfurt,la,londen, new york and paris.

These are the results I get. Cool Ideas Support specifically Divian claims these are fine. There is no way 10% or less of my line speed is fine....

@PBCool @TheRoDent How can it be fine for met to get 10% or less of my line speed...

That test is way too short for the latency we have due to TCP window scaling.

Use e.g. https://testmy.net/download and you can set it to automated. Do test with multi threaded as well, it helps due to our high latency.

I'm only getting 15Mbps lol.

Shown one is MT, previous one is ST.

 

[stefan9]

That test is way too short for the latency we have due to TCP window scaling.

Use e.g. https://testmy.net/download and you can set it to automated. Do test with multi threaded as well, it helps due to our high latency.

It was the tests I was asked to run by Divian.

Will try testmy.net when home as well. Have in the past and low results as well, the same with speedtest.

The reason I am asking for others on frogfoot to run the same test is to show him that if others are getting higher speeds then everything is definitely not fine...

 

[leppie]

I can tell you that the same thing happened last week in Claremont/Southern Suburbs. Sunday was still a mess for me though.

No word from Octotel like always but suddenly I'm hitting 80mb/s to London during peak time. So maybe all @TheRoDent 's complaining has finally paid off?

Hope Cape Gate/Brackenfell is next! Getting around 50mb/s, a lot better than it was in the past.

Peak time (18:00 - 22:00) stats for me the last few days

 

[Johnatan56]

It was the tests I was asked to run by Divian.

Will try testmy.net when home as well. Have in the past and low results as well, the same with speedtest.

The reason I am asking for others on frogfoot to run the same test is to show him that if others are getting higher speeds then everything is definitely not fine...

Yeah, having the same problem as you can see by my post, lol.

 

[jvrs]

Here you go. Never had any loss on my line in the past strangely enough... This has been occurring since last Thursday or so.

iperf3 -u -R -b 80M -p 17001 -c lnms.cisp.co.za
Connecting to host lnms.cisp.co.za, port 17001
Reverse mode, remote host lnms.cisp.co.za is sending
[ 4] local 192.168.1.100 port 57237 connected to 154.0.1.254 port 17001
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 8.55 MBytes 71.7 Mbits/sec 0.089 ms 174/1269 (14%)
[ 4] 1.00-2.00 sec 8.34 MBytes 69.9 Mbits/sec 0.108 ms 153/1220 (13%)
[ 4] 2.00-3.00 sec 7.67 MBytes 64.4 Mbits/sec 0.097 ms 239/1221 (20%)
[ 4] 3.00-4.00 sec 8.16 MBytes 68.4 Mbits/sec 0.310 ms 177/1221 (14%)
[ 4] 4.00-5.00 sec 7.99 MBytes 67.1 Mbits/sec 0.163 ms 196/1219 (16%)
[ 4] 5.00-6.00 sec 8.02 MBytes 67.3 Mbits/sec 0.120 ms 193/1220 (16%)
[ 4] 6.00-7.00 sec 8.16 MBytes 68.5 Mbits/sec 0.093 ms 178/1223 (15%)
[ 4] 7.00-8.00 sec 8.32 MBytes 69.8 Mbits/sec 0.093 ms 156/1221 (13%)
[ 4] 8.00-9.00 sec 8.19 MBytes 68.7 Mbits/sec 0.133 ms 173/1221 (14%)
[ 4] 9.00-10.00 sec 7.74 MBytes 65.0 Mbits/sec 0.088 ms 229/1220 (19%)
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 95.9 MBytes 80.5 Mbits/sec 0.065 ms 1873/12280 (15%)
[ 4] Sent 12280 datagrams

iperf Done.

Hey DeatheCore,

We are connected to the same pop, mind sending me some stuff via PM to test when you have issues, at least we can then compare.

Cheers

 

[DeatheCore]

Hey DeatheCore,

We are connected to the same pop, mind sending me some stuff via PM to test when you have issues, at least we can then compare.

Cheers

Will do Are you having the same issues as me?

 

[jvrs]

Will do Are you having the same issues as me?

Can't say that I do, but I can be your verification of what it might be

 

[keill]

Hi Cool Ideas
I'm travelling between 2 cities for work all month - can I connect from both home locations? Im willing to pay the extra for activation.
Thanks.

 

[Loppas]

Use e.g. https://testmy.net/download and you can set it to automated. Do test with multi threaded as well, it helps due to our high latency.

I'm only getting 15Mbps lol.

I'm on 200/200 Vumatel CPT and ever since iv been with cisp that site has never gotten great results for me. Heres some tests i ran now:



EDIT:
Just ran another set of MT tests and got decent results actually, albeit using a custom 200mb file size so that the speed can stabilize.

 

[Mr Scratch]

I'm on 200/200 Vumatel CPT and ever since iv been with cisp that site has never gotten great results for me. Heres some tests i ran now:

View attachment 640986

For interest sake, this is on Web Squad:

 

[Loppas]

For interest sake, this is on Web Squad

What speed is your line? 100mb?

 

[jasweb]

Hi Cool Ideas
I'm travelling between 2 cities for work all month - can I connect from both home locations? Im willing to pay the extra for activation.
Thanks.

Not trying to support, but maybe indicate which Fibre Networks are at "home" and "work"...

 

[Mr Scratch]

What speed is your line? 100mb?

200Mbs

 

[stefan9]

@PBCool @TheRoDent @CoolChick Please have a look at ticket #COOL-20180711-122832

After months of claiming the issue was Frogfoot now your support is claiming my line is fine and there is nothing can be done...

Please explain what is going on...How are others getting much better international speeds but I can only get 10% of my line...

Good day Mr Steyn

I have asked my seniors to look into this and they state that the link is fine and there not much they can do.

Again I'm sorry for the inconvenience

 

[Phinix]

OS 100/50 Cape Town

 

[ArtyLoop]

@PBCool @TheRoDent @CoolChick Please have a look at ticket #COOL-20180711-122832

After months of claiming the issue was Frogfoot now your support is claiming my line is fine and there is nothing can be done...

Please explain what is going on...How are others getting much better international speeds but I can only get 10% of my line...

That's what I call a "canned response"
I got many of those... but you see I told them to their faces they are talking BS.
After about 8 weeks they admitted to me what I already knew days earlier by revelation on this forum.