Cool Ideas Fibre ISP - Feedback

[Bryn]

My connection keeps dropping today. Would be great if that would stop happening.

 

[Tinuva]

This maybe?

Thats the post yes.

 

[PBCool]

Change complete, apologies for the brief interruptions.

 

[stefan9]

@CoolChick @TheRoDent @PBCool : Still waiting for a proper reply regarding COOL-20180711-122832 . Not one where I get told the highest speed I can get internationally is 10mbps on a 100mbps line. As we can seen in this thread plenty are getting more then that...

 

[Slinetpixel]

iperf or nothing

I see 4 iperf results in my post, lnms refused connection, but trcvmh01, cptspeedtest and queen are there. I only include the overall result, not all 10 seconds

 

[darrencon]

Still waiting for a fibre install. We paid installation fee on the 4 March. Called to check on Monday as was promised feedback.... no feedback yet.

Now I am on hold for 12 minutes to once again follow up. Now I have been told that the ticket was closed????

@PBCool this is really not acceptable?

 

[leppie]

@PBCool @TheRoDent Cape Town DNS getting route to JHB...

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              ZyXEL.Home -    0 |    9 |    9 |    1 |    1 |    2 |    1 |
|                             154.0.0.245 -    0 |    9 |    9 |    3 |    3 |    5 |    5 |
|                uwy-cust.coolideas.co.za -    0 |    9 |    9 |    3 |    4 |    6 |    5 |
|                              154.0.2.93 -    0 |    9 |    9 |   23 |   23 |   26 |   23 |
|               u12a-cust.coolideas.co.za -    0 |    9 |    9 |   23 |   24 |   27 |   24 |
|                             154.0.5.148 -    0 |    9 |    9 |   22 |   34 |  113 |  113 |
|                        cdns1.cisp.co.za -    0 |    9 |    9 |   23 |   24 |   26 |   26 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

[zolly]

Still waiting for a fibre install. We paid installation fee on the 4 March. Called to check on Monday as was promised feedback.... no feedback yet.

Now I am on hold for 12 minutes to once again follow up. Now I have been told that the ticket was closed????

@PBCool this is really not acceptable?

Probably a good idea to tag @TheRoDent and @CoolChick as well.

 

[darrencon]

Probably a good idea to tag @TheRoDent and @CoolChick as well.

Thanks Zolly. I am hopefully getting somewhere now as they called me. After being told that order being rejected due to a duplicate and then the cisp call being closed after complaining on Monday and then saying that Vumatel tried to contact us 5 times but they captured the number from the application incorrectly my patience has now dropped to 0 . Tired of being told sorry... just fix it

 

[zolly]

Thanks Zolly. I am hopefully getting somewhere now as they called me. After being told that order being rejected due to a duplicate and then the cisp call being closed after complaining on Monday and then saying that Vumatel tried to contact us 5 times but they captured the number from the application incorrectly my patience has now dropped to 0 . Tired of being told sorry... just fix it

Ya, I agree. Undoubtedly there's some basic service level issues that CI needs to deal with. We didn't have a problem when we signed up but clearly their team needs to sort out how they track and manage these things as they scale up.

 

[Logo]

Thanks Zolly. I am hopefully getting somewhere now as they called me. After being told that order being rejected due to a duplicate and then the cisp call being closed after complaining on Monday and then saying that Vumatel tried to contact us 5 times but they captured the number from the application incorrectly my patience has now dropped to 0 . Tired of being told sorry... just fix it

Funny as I am trying to sign up to Cool Ideas I already have an existing line and been battling for 4 days. Now they gave me the exact same excuse. Vumatel canceled the order because it was a duplicate. Something is very fishy I think.

 

[wingnut771]

I see 4 iperf results in my post, lnms refused connection, but trcvmh01, cptspeedtest and queen are there. I only include the overall result, not all 10 seconds

my apologies

 

[TheRoDent]

@PBCool @TheRoDent Cape Town DNS getting route to JHB...

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                              ZyXEL.Home -    0 |    9 |    9 |    1 |    1 |    2 |    1 |
|                             154.0.0.245 -    0 |    9 |    9 |    3 |    3 |    5 |    5 |
|                uwy-cust.coolideas.co.za -    0 |    9 |    9 |    3 |    4 |    6 |    5 |
|                              154.0.2.93 -    0 |    9 |    9 |   23 |   23 |   26 |   23 |
|               u12a-cust.coolideas.co.za -    0 |    9 |    9 |   23 |   24 |   27 |   24 |
|                             154.0.5.148 -    0 |    9 |    9 |   22 |   34 |  113 |  113 |
|                        cdns1.cisp.co.za -    0 |    9 |    9 |   23 |   24 |   26 |   26 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yeah should be sorted now.

 

[STORMERSFAN]

Any one else experiencing connectivity issues in the Roodepoort, JHB area?

Connection was intermittent and now it's dead.

Where in roodepoort exactly..also in roodepoort so I can.check

 

[leppie]

Yeah should be sorted now.

Still happening, 1.1.1.1 is also going to JHB. So is AWS London (dynamodb.eu-west-2.amazonaws.com).

Do I need to reconnect?

 

[MDE]

Still happening, 1.1.1.1 is also going to JHB. So is AWS London (dynamodb.eu-west-2.amazonaws.com).

Do I need to reconnect?

Same for me...I'm sure it'll come back soon

 

[Johnatan56]

I just generally seem to have an intermittent connection/drops every couple of hours.

Just called in, was actually surprised on near instant pick-up, he said he'd get the person managing my ticket to call me back.

 

[Khurn]

Insanely impressed with the company.
The wait times on phone calls are sometimes a tad long, but the service that follows is best I've experienced to date.

Axxess screwed up and cancelled my line, instead of releasing it.
And Linay @PBCool managed to encourage openserve enough to get the reinstall done in 2 days.

On top of this, she actually sounded sad when she saw how axxess screwed up.

Thanks so much.

 

[Johnatan56]

I just generally seem to have an intermittent connection/drops every couple of hours.

Just called in, was actually surprised on near instant pick-up, he said he'd get the person managing my ticket to call me back.

Half an hour later, no call back. Guess my hopes were dashed. Queue as well now.

EDIT: On the phone now, dude is quite polite and checking my issue. Will ask his name after, he's quite nice and seems clued up/willing to go and get more information.
He's a Mr Buhle.

 

[GhostSixFour]

I have asked for iperf tests to be done, and a ticket to be logged to isolate whether it's a line issue.

Any updates here please?