Cool Ideas Fibre ISP - Feedback

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highvoltage said:
Lol, this is my first day on Coolideas after dropping Skyfi for having similar problems *facepalm*.
Click to expand...

In CIs defence, for me this is the first week where I've had this many problems. Had some minor speed issues in the evenings in the past, and a couple of other minor things, but yeah, this last week has been a **** show.
 
Well based on what I can see in mtr at the gateway router its approaching 100% packetloss heh.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 461 | 461 | 0 | 0 | 7 | 0 |
| 155.93.248.1 - 77 | 113 | 27 | 2 | 6 | 36 | 3 |
| c3h-backbone.coolideas.co.za - 0 | 461 | 461 | 1 | 1 | 7 | 1 |
| cd-backbone.coolideas.co.za - 0 | 461 | 461 | 1 | 1 | 7 | 1 |
| uwy-cust.coolideas.co.za - 0 | 461 | 461 | 1 | 1 | 8 | 1 |
| No response from host - 100 | 92 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 92 | 0 | 0 | 0 | 0 | 0 |
 
zolly said:
In CIs defence, for me this is the first week where I've had this many problems. Had some minor speed issues in the evenings in the past, and a couple of other minor things, but yeah, this last week has been a **** show.
Click to expand...

Yeah I'm hoping this is just a blip because I'm on Vumatel where you don't have many good choices when it comes to ISP.
 
McNasty said:
I need some help from anyone with any networking skills. I can't really keep this short so patience is needed...


Cisp activated my fibre but during my order I informed them that I have two routers I might be able to use. The one was already inside my apartment when I moved in (Mikrotik Hex lite RB750r2) and I had my own (Microtik hAP RB951ui-2nd). I was told that I could use any of these two to get internet access.


The confusing part to me is that there is a Ethernet cable that comes out of the wall socket. This cable was connected to the router I found in the apartment. I assume this is somewhere connected to the fibre? There is no other CPE apart from the router (Mikrotik Hex lite) that was already in the apartment when I moved in.


I have learnt from the previous tentant that he used the fibre and that the router was the property of SADV who own the fibre infrastructure.


So I plug the Ethernet cable (the one from the wall) into my router, another cable from the router to PC, it picks up the network, says there is internet access however I can't use the internet. Figured it wouldn't be that easy.


So I reckon I would need to set up my router as a pppoe client in order to use the pppoe details provided by cisp (username & password). Thinking I am brave and that networking can't possibly be that complicated I reset my router to factory settings. Now I don't know how I should set the DHCP settings with pppoe client settings or any other for that matter?


9hours of searching google, trying various setup guides and after numerous router resets its safe to say I am looking in the wrong places or just literally an idiot...


To the point, does anyone here know where I can find a proper guide to get the router set up? Is there "A mikrotik setup guide for dummies" somewhere that explains the process from the factory reset? Or should I just wait for the router on its way from cool ideas? However I believe some sort of troubleshooting will be involved there too. Maybe a link to somewhere if someone knows how I can set up my existing router, if that is at all possible


Thanks
Click to expand...
I used this video to setup my mikrotik years ago.
Don’t think it covers pppoe though.

For pppoe part try this:

As for your SADV setup, it sounds quite strange.
My SADV setup has 2 different “CPE’s”.
image.jpg
The 2 items with the SADV logos is what I’m referring to as cpe’s.
The blue network cable runs into my router wan port.
I don’t use a mikrotik anymore.
 
TheRoDent said:
We experienced a complete loss of international connectivity in Cape Town via WACS3/SAT3/Eassy from our Layer 2 International carrier between ~22:20 and ~22:40. The service is currently restored.

We have requested feedback, and a root cause.
Click to expand...
Well that's a lot more explanation than I ever got from previous ISPs so I'm not going to chalk this one against them.
 
Its amazing how many things keep on working when the ISP international die.
FB works.
Google stuff works.
Bing and MS stuff works.
Even Slack just kept on working (looks like on AWS).
Says a lot about the difference NapAfrica has made for internet in the country.
 
Fcon_Vpro said:
I used this video to setup my mikrotik years ago.
Don’t think it covers pppoe though.

For pppoe part try this:

As for your SADV setup, it sounds quite strange.
My SADV setup has 2 different “CPE’s”.
View attachment 642108
The 2 items with the SADV logos is what I’m referring to as cpe’s.
The blue network cable runs into my router wan port.
I don’t use a mikrotik anymore.
Click to expand...
Thanks I am giving this a try
 
Code: 
PTA East, OS 100/50

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c lnms.cisp.co.za
[  4]   0.00-10.00  sec  95.8 MBytes  80.4 Mbits/sec  0.161 ms  14/71465 (0.02%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c trcvmh01.cisp.co.za
[  4]   0.00-10.00  sec  96.0 MBytes  80.5 Mbits/sec  0.191 ms  15/71598 (0.021%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c cptspeedtest.cisp.co.za
[  4]   0.00-10.00  sec  96.0 MBytes  80.5 Mbits/sec  0.185 ms  1/71600 (0.0014%)

############## iperf3 --port 17001 --bandwidth 80M -l 1400 --omit 2 -R -u -c queen.cisp.co.za
[  4]   0.00-10.00  sec  97.4 MBytes  81.7 Mbits/sec  0.187 ms  43/72668 (0.059%)


############## Randburg - Cool Ideas Multi
speedtest-cli --simple --server 6591 --secure
Ping: 6.066 ms
Download: 90.56 Mbit/s
Upload: 50.78 Mbit/s
############## Randburg - Cool Ideas Single
speedtest-cli --simple --server 6591 --secure --single
Ping: 5.682 ms
Download: 90.32 Mbit/s
Upload: 46.45 Mbit/s

############## London - Coreix Multi
speedtest-cli --simple --server 8066 --secure
Ping: 175.097 ms
Download: 37.61 Mbit/s
Upload: 25.86 Mbit/s
############## London - Coreix Single
speedtest-cli --simple --server 8066 --secure --single
Ping: 174.832 ms
Download: 11.28 Mbit/s
Upload: 4.78 Mbit/s

############## London - Vodafone UK Multi
speedtest-cli --simple --server 2789 --secure
Ping: 201.247 ms
Download: 38.87 Mbit/s
Upload: 40.09 Mbit/s
############## London - Vodafone UK Single
speedtest-cli --simple --server 2789 --secure --single
Ping: 174.027 ms
Download: 10.06 Mbit/s
Upload: 6.15 Mbit/s

To trcvmh01.cisp.co.za
Screenshot from 2019-04-05 08-25-12.png

To queen.cisp.co.za
Screenshot from 2019-04-05 08-24-11.png
 
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