Cool Ideas Fibre ISP - Feedback

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PBCool

PBCool

Cool Ideas Rep
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13,304
Tinuva said:
I am curious. Why are these CPT routes routing you guys through JHB, but for me it goes via CPT as per normal, even before CISP started fixing it for you guys.

Code: 
Host                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
1. router.lan                                      0.0%    72    0.4   0.3   0.3   0.6   0.1
2. 155.93.246.1                                   58.3%    72    2.3   6.0   2.3  33.6   7.0
3. c3h-backbone.coolideas.co.za                    0.0%    72    1.1   1.1   1.0   1.6   0.1
4. cd-backbone.coolideas.co.za                     0.0%    72    1.3   1.2   1.1   1.4   0.1
5. optinet.ixp.capetown                            0.0%    72    2.1   2.0   1.7   3.9   0.3
6. 197-84-8-227.cpt.mweb.co.za                     0.0%    72    2.4   2.4   2.2   3.3   0.1
7. te0-0-1-0.cpt-pe-1.optinet.net                  0.0%    72    2.3   2.4   2.2   4.2   0.4
8. 101.te0-0-2-1.cpt-pe-14.optinet.net             0.0%    72    4.5   3.0   2.3   6.7   1.0
9. 197-84-130-16.cpt.mweb.co.za                    0.0%    72    1.8   1.8   1.7   2.0   0.1

Code: 
Host                                              Loss%   Snt   Last   Avg  Best  Wrst StDev
1. router.lan                                      0.0%     6    0.4   0.4   0.3   0.5   0.1
2. 155.93.246.1                                   75.0%     5    2.6   2.6   2.6   2.6   0.0
3. c3h-backbone.coolideas.co.za                    0.0%     5    1.0   1.8   1.0   4.7   1.6
4. cd-backbone.coolideas.co.za                     0.0%     5    1.3   1.3   1.3   1.5   0.1
5. optinet.ixp.capetown                            0.0%     5    2.1   2.2   2.1   2.3   0.1
6. 197-84-8-227.cpt.mweb.co.za                     0.0%     5    2.3   2.4   2.3   2.5   0.1
7. te0-0-1-0.cpt-pe-1.optinet.net                  0.0%     5    2.3   2.4   2.3   2.5   0.1
8. 201.te0-0-2-2.cpt-pe-14.optinet.net             0.0%     5    2.6   2.6   2.4   3.3   0.4
9. 197-84-130-11.cpt.mweb.co.za                    0.0%     5    1.7   1.9   1.7   2.0   0.1
Click to expand...
It seems to be filters with Mweb on some of the new ranges, so just confirming.
 
Tinuva

Tinuva

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Joined
Feb 10, 2005
Messages
12,474
PBCool said:
It seems to be filters with Mweb on some of the new ranges, so just confirming.
Click to expand...
That would make sense if it was the return traffic, but its outbound that is wrong. Its on the CISP network that it goes to JHB instead of straight to the CPT peering point. Almost as if its in the wrong VRF.
 
PBCool

PBCool

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Company Rep
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Jan 11, 2016
Messages
13,304
Tinuva said:
That would make sense if it was the return traffic, but its outbound that is wrong. Its on the CISP network that it goes to JHB instead of straight to the CPT peering point. Almost as if its in the wrong VRF.
Click to expand...
Yeah that part is fixed :), we are migrating kit from one cabinet to another, need to move our NAP interface next.
 
R

remoten

Well-Known Member
Joined
Nov 5, 2016
Messages
144
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -    0 |   17 |   17 |    0 |    0 |    1 |    0 |
|                             154.0.0.121 -    0 |   17 |   17 |    3 |    3 |    6 |    3 |
|                             154.0.4.209 -    0 |   17 |   17 |    2 |    3 |    6 |    2 |
|                             154.0.4.250 -    0 |   17 |   17 |  158 |  159 |  164 |  159 |
|                          195.66.238.234 -    0 |   17 |   17 |  159 |  162 |  175 |  161 |
|              ae1-br01-eqld5.as57976.net -    0 |   17 |   17 |  165 |  173 |  230 |  167 |
|         et-0-0-2-br02-eqam1.as57976.net -    0 |   17 |   17 |  166 |  171 |  201 |  167 |
|        et-0-0-67-pe01-eqam1.as57976.net -    0 |   17 |   17 |  166 |  167 |  171 |  166 |
|                          185.60.112.157 -    0 |   17 |   17 |  165 |  166 |  172 |  168 |
|________________________________________________|______|______|______|______|______|______|

Nice, pings back to normal
 
D

DERoestorf

Senior Member
Joined
Feb 17, 2014
Messages
923
@PBCool @CoolChick

Good Day

I have had my Fibre with Cool Ideas since March 2016, when I signed up, I got the free router at the time. Back then, I was told that if I cancel in the first year, i just need to return the free router. The router blew due to a power surge about 7 months ago, so it is long gone.

I have sold my house, and so need to cancel my subscription.

I got told now that i would need to pay R400 fee because I cannot return the router.

To be honest, I find this really ridiculous and would never have taken the free router if this was told to me from the start. I remember specifically asking about this over the phone, and as such this fee comes as quite a surprise to me.
 
Bryn

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
16,894
DERoestorf said:
@PBCool @CoolChick

Good Day

I have had my Fibre with Cool Ideas since March 2016, when I signed up, I got the free router at the time. Back then, I was told that if I cancel in the first year, i just need to return the free router. The router blew due to a power surge about 7 months ago, so it is long gone.

I have sold my house, and so need to cancel my subscription.

I got told now that i would need to pay R400 fee because I cannot return the router.

To be honest, I find this really ridiculous and would never have taken the free router if this was told to me from the start. I remember specifically asking about this over the phone, and as such this fee comes as quite a surprise to me.
Click to expand...

R400 is cheap for a router - the penalty could have been much worse. If they were clear about the potential need to return the router, and you can't return the router, why is a fee surprising?
 
PBCool

PBCool

Cool Ideas Rep
Company Rep
Joined
Jan 11, 2016
Messages
13,304
DERoestorf said:
@PBCool @CoolChick

Good Day

I have had my Fibre with Cool Ideas since March 2016, when I signed up, I got the free router at the time. Back then, I was told that if I cancel in the first year, i just need to return the free router. The router blew due to a power surge about 7 months ago, so it is long gone.

I have sold my house, and so need to cancel my subscription.

I got told now that i would need to pay R400 fee because I cannot return the router.

To be honest, I find this really ridiculous and would never have taken the free router if this was told to me from the start. I remember specifically asking about this over the phone, and as such this fee comes as quite a surprise to me.
Click to expand...
The router always belongs to us, free to use so to speak. If it was hit by lightning it should be replaced and covered by your insurance?

Drop me a PM with your account details.
 
L

leppie

Senior Member
Joined
Mar 25, 2019
Messages
563
DERoestorf said:
@PBCool @CoolChick

Good Day

I have had my Fibre with Cool Ideas since March 2016, when I signed up, I got the free router at the time. Back then, I was told that if I cancel in the first year, i just need to return the free router. The router blew due to a power surge about 7 months ago, so it is long gone.

I have sold my house, and so need to cancel my subscription.

I got told now that i would need to pay R400 fee because I cannot return the router.

To be honest, I find this really ridiculous and would never have taken the free router if this was told to me from the start. I remember specifically asking about this over the phone, and as such this fee comes as quite a surprise to me.
Click to expand...

You can get one from Wootware for R338 https://www.wootware.co.za/tp-link-tl-wr840n-300mbps-wireless-n-router.html (if that is stil lthe same one they use)
 
C

crawler

Expert Member
Joined
Nov 5, 2013
Messages
1,402
@TheRoDent @PBCool
@CoolChick

Please assist

Boksburg. 100/100 trenched
Blitzfibre


Ping statistics for 8.8.8.8:
Packets: Sent = 1108, Received = 1070, Lost = 38 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3529ms, Average = 9ms
Control-C

C:\Users\Home>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 32 ms 13 ms 2 ms 192.168.0.1
2 5 ms 4 ms 3 ms 154.0.0.112
3 2 ms 2 ms 2 ms 154.0.4.193
4 4 ms 2 ms 2 ms 154.0.1.17
5 2 ms * 2 ms 154.0.5.133
6 3 ms 3 ms 3 ms google.jinx.net.za [196.223.14.41]
7 4 ms 3 ms 3 ms 72.14.239.33
8 3 ms 3 ms 2 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

Ping statistics for 1.1.1.1:
Packets: Sent = 1160, Received = 1122, Lost = 38 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3516ms, Average = 16ms
Control-C


C:\Users\Home>tracert 1.1.1.1

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 1 ms 1 ms 2 3 ms 2 ms 2 ms 154.0.0.112
3 2 ms 2 ms 3 ms 154.0.4.193
4 4 ms 2 ms 2 ms 154.0.2.33
5 4 ms * 2 ms 154.0.5.133
6 5 ms 4 ms 5 ms cloudflare.jinx.net.za [196.223.14.109]
7 5 ms * 3 ms one.one.one.one [1.1.1.1]

Trace complete.

8166146318.png


8166138562.png
 
CoolChick

CoolChick

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Company Rep
Joined
Aug 23, 2017
Messages
119
crawler said:
@TheRoDent @PBCool
@CoolChick

Please assist

Boksburg. 100/100 trenched
Blitzfibre


Ping statistics for 8.8.8.8:
Packets: Sent = 1108, Received = 1070, Lost = 38 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3529ms, Average = 9ms
Control-C

C:\Users\Home>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 32 ms 13 ms 2 ms 192.168.0.1
2 5 ms 4 ms 3 ms 154.0.0.112
3 2 ms 2 ms 2 ms 154.0.4.193
4 4 ms 2 ms 2 ms 154.0.1.17
5 2 ms * 2 ms 154.0.5.133
6 3 ms 3 ms 3 ms google.jinx.net.za [196.223.14.41]
7 4 ms 3 ms 3 ms 72.14.239.33
8 3 ms 3 ms 2 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

Ping statistics for 1.1.1.1:
Packets: Sent = 1160, Received = 1122, Lost = 38 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3516ms, Average = 16ms
Control-C


C:\Users\Home>tracert 1.1.1.1

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 1 ms 1 ms 2 3 ms 2 ms 2 ms 154.0.0.112
3 2 ms 2 ms 3 ms 154.0.4.193
4 4 ms 2 ms 2 ms 154.0.2.33
5 4 ms * 2 ms 154.0.5.133
6 5 ms 4 ms 5 ms cloudflare.jinx.net.za [196.223.14.109]
7 5 ms * 3 ms one.one.one.one [1.1.1.1]

Trace complete.

8166146318.png


8166138562.png
Click to expand...
Hi There.
Have you perhaps logged a ticket with us? If so, please kindly give me the reference number so I can troubleshoot accordingly
 
GhostSixFour

GhostSixFour

Username approved by US Airforce
Joined
Nov 9, 2009
Messages
16,747
CoolChick said:
Hi There.
Have you perhaps logged a ticket with us? If so, please kindly give me the reference number so I can troubleshoot accordingly
Click to expand...

I have a ticket number and I've replied with iperf tests, but so far I've just been ignored.
 
TheRoDent

TheRoDent

Cool Ideas Rep
Joined
Aug 6, 2003
Messages
6,218
So, "iperf3 -R -b 10M -p 17001 -c lnms.cisp.co.za --omit 2 -u" shows connection refused ?
 
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