Cool Ideas Fibre ISP - Feedback

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Zodiak said:
So PBCool, called your Call Centre this morning and was told there is a known issue witg Evotel in Northriding and since 7 pm last night. Got hold of Evotel on social media and they confirmed they know nothing about it and have no open ticket.... So who is lying to me? The speed has since picked up to 25 meg but still not close to my usual 40 plus....
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We only got feedback this morning that there was a spike on one or their OLTs and they are investigating, the known issue from our side is the multiple reports from customers we received.

So more than likely internal comms at Evotel.
 
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ph4t3 said:
@PBCool is there any way to view my monthly download/upload usage? I don't see it anywhere in the coolzone?
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We don't track each users use. You can track it yourself if you like.
 
Ianf1 said:
I phoned to report my fibre out in Glenvista and wasn't told this I was just told it will take a day to fix! Can you tell your staff on the help desk
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Apparently this has been resolved.
 
Hi PBCool,
Just upgraded my line speed from 20/2 -> 50-5 and paid for it on your portal (shows it's active) - what's the expected waiting time for the upgrade to kick in? I'm on Vuma Aerial in Athol
 
PBCool said:
Not much unfortunately its a best effort service, are you only getting half the speed during the day as well?
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It appears to be all the time.

Sorry but best effort is not cutting it. Im paying for 100Mbps and not 43Mbps

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From Vumatel website!
vuma1.jpg
 

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marlin178 said:
Hi PBCool,
Just upgraded my line speed from 20/2 -> 50-5 and paid for it on your portal (shows it's active) - what's the expected waiting time for the upgrade to kick in? I'm on Vuma Aerial in Athol
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Hi there, unfortunately this is a manual process on aerial, will you PM me your account details.
 
Hunted said:
It appears to be all the time.

Sorry but best effort is not cutting it. Im paying for 100Mbps and not 43Mbps

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From Vumatel website!
View attachment 507991
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No I don't mean there is no resolution, I mean from a recourse perspective Vumatel states it's best effort, it just takes some time to get resolution with this kind of thing as the default from Vumatel is they check the levels and state the line is fine, we then need to build a case ourselves with results etc for them to do anything else.
We will get your service back to 100Mbps as it should be, will you PM me your ticket number.
 
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FYI
57e5b09e050e1562ff69c57c2ae2b8d3.jpg
 
PBCool said:
No I don't mean there is no resolution, I mean from a recourse perspective Vumatel states it's best effort, it just takes some time to get resolution with this kind of thing as the default from Vumatel is they check the levels and state the line is fine, we then need to build a case ourselves with results etc for them to do anything else.
We will get your service back to 100Mbps as it should be, will you PM me your ticket number.
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Ahh ok.. created a ticket only now since it sounded like this will be fixed when Vuma pull their fingers.. PM sent with ticket no.
 
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Unable to use dstv now app when connected to fibre, works fine when I connect to my phone hotspot
Have opened a ticket with cool ideas
 
valtron said:
Unable to use dstv now app when connected to fibre, works fine when I connect to my phone hotspot
Have opened a ticket with cool ideas
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Can you drop me a PM with your IP?
 
Mine is also stuff again in Northriding, speeds just collapsed down to 4 meg from 50 meg, Evotel.
 
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