Cool Ideas Fibre ISP - Feedback

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Hi [MENTION=394133]PBCool[/MENTION],

I need help i got CI as ISP on my newly installed fibre yesterday, I am seeing packet loss constantly, please assist.

Thanks
 
RiPP3R said:
Hi [MENTION=394133]PBCool[/MENTION],

I need help i got CI as ISP on my newly installed fibre yesterday, I am seeing packet loss constantly, please assist.

Thanks
Click to expand...
Hi, where are you seeing the loss and to where? Have you run an MTR as yet?
 
PBCool said:
Hi, where are you seeing the loss and to where? Have you run an MTR as yet?
Click to expand...

If I do a constant ping to google I can see packets getting dropped, also in different Teamspeak servers I can see packet loss, any tools I can use to give you some info?
 
RiPP3R said:
If I do a constant ping to google I can see packets getting dropped, also in different Teamspeak servers I can see packet loss, any tools I can use to give you some info?
Click to expand...
Yes it's called winmtr if you're using Windows, and enter the destination and run it, it should give you an indication where the loss is happening. I presume your using a cable and not wireless when doing so?
 
Hi PBCool,

I placed an order for 10/10 on Frogfoot's portal but have since encountered some questions that I hope you can help with.

1. The setup fee showed R0 ie. free on Frogfoot's portal which I thought was a special deal if ordered via FF but your site lists a connection fee of R700. When I queried this with your customer service after my order confirmation email from FF, they said I still have to pay the R700. I find this misleading :( This was a week ago and the package on Frogfoot's portal still shows R0 setup fee- see:
ff ci.PNG

Any chance you can waive it, please?

2. What router is the free one? Does it becomes ours after some period eg. 6 months?

3. I understand that an ONT and a splice box get installed in the house. What are the dimensions of each please so that I can pick the right location for them?

4. Does your installation allow for the router (the free one or our own if we choose that) to be installed/located in a different room from the ONT ie. will you lay/run the LAN cable between the two?

Thanks!
 
seven7seven said:
Hi PBCool,

I placed an order for 10/10 on Frogfoot's portal but have since encountered some questions that I hope you can help with.

1. The setup fee showed R0 ie. free on Frogfoot's portal which I thought was a special deal if ordered via FF but your site lists a connection fee of R700. When I queried this with your customer service after my order confirmation email from FF, they said I still have to pay the R700. I find this misleading :( This was a week ago and the package on Frogfoot's portal still shows R0 setup fee- see:
View attachment 537877

Any chance you can waive it, please?

2. What router is the free one? Does it becomes ours after some period eg. 6 months?

3. I understand that an ONT and a splice box get installed in the house. What are the dimensions of each please so that I can pick the right location for them?

4. Does your installation allow for the router (the free one or our own if we choose that) to be installed/located in a different room from the ONT ie. will you lay/run the LAN cable between the two?

Thanks!
Click to expand...

1) Ill have a look for you on the installation fee, I cant promise it will be waived.
2) TPLink WR840N, it belongs to CISP but is yours to use as long as you have a service with us.
3) Not sure they sometimes change the model, but usually it's around 15-20cm x 10cm or so.
4) You can put it anywhere you like we don't run network cables unfortunately.
 
PBCool said:
1) Ill have a look for you on the installation fee, I cant promise it will be waived.
2) TPLink WR840N, it belongs to CISP but is yours to use as long as you have a service with us.
3) Not sure they sometimes change the model, but usually it's around 15-20cm x 10cm or so.
4) You can put it anywhere you like we don't run network cables unfortunately.
Click to expand...

Wow, thanks for the fast reply!

I've already got a WR840N so I'll be using my own then (hopefully that helps with the connection fee situation) :)

Who does the actual install into the house - a Frogfoot contractor presumably (vs. CISP)?
 
seven7seven said:
Wow, thanks for the fast reply!

I've already got a WR840N so I'll be using my own then (hopefully that helps with the connection fee situation) :)

Who does the actual install into the house - a Frogfoot contractor presumably (vs. CISP)?
Click to expand...

We always absorb R1000, which we are doing already in this circumstance :)

Yeap Frogfoot does the line installation.
 
Just a quick post to say how impressed I am with CISP and Vumatel. The vumatel techs came yesterday and my CPE was installed within an hour, after that a quick call to CISP to find out about one or two things and then quickly filled in the application form alongside Vuma's online registration and boom internet up and running within 20-30 minutes.

The CISP and Vuma combination is running like a well oiled machine and I would recommend it to anyone not sure about which ISP + Network provider to choose from.

Hopefully these two companies will continue working hard to keep this type of service levels high. Super impressed.
 
dotdan said:
Just a quick post to say how impressed I am with CISP and Vumatel. The vumatel techs came yesterday and my CPE was installed within an hour, after that a quick call to CISP to find out about one or two things and then quickly filled in the application form alongside Vuma's online registration and boom internet up and running within 20-30 minutes.

The CISP and Vuma combination is running like a well oiled machine and I would recommend it to anyone not sure about which ISP + Network provider to choose from.

Hopefully these two companies will continue working hard to keep this type of service levels high. Super impressed.
Click to expand...

Thanks for the great feedback, glad to hear it.
 
dotdan said:
Just a quick post to say how impressed I am with CISP and Vumatel. The vumatel techs came yesterday and my CPE was installed within an hour, after that a quick call to CISP to find out about one or two things and then quickly filled in the application form alongside Vuma's online registration and boom internet up and running within 20-30 minutes.

The CISP and Vuma combination is running like a well oiled machine and I would recommend it to anyone not sure about which ISP + Network provider to choose from.

Hopefully these two companies will continue working hard to keep this type of service levels high. Super impressed.
Click to expand...

Can agree with this, super impressed with both Vuma and CISP on their service delivery and turn around times.
 
[MENTION=394133]PBCool[/MENTION] can you do anything with this data? Also been seeing packet loss on my link (vuma aerial 200/200 in kensington)

2018-07-19T20:15:58+0200

Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. 192.168.1.1 0.0% 107 0.5 0.4 0.4 0.8 0.1
2. 154.0.0.111 0.0% 107 2.2 2.2 1.9 2.8 0.2
3. 154.0.4.193 0.0% 106 2.7 2.3 1.6 3.3 0.2
4. 154.0.2.33 0.0% 106 2.3 2.4 2.0 2.9 0.1
5. 154.0.2.114 0.0% 106 2.4 2.6 1.6 11.8 1.3
154.0.1.138
6. 154.0.4.46 0.0% 106 2.7 3.4 2.6 15.6 2.0
154.0.4.101
154.0.4.54
154.0.3.22
7. 154.0.4.254 1.9% 106 160.4 161.6 159.8 181.6 2.7
154.0.4.250
154.0.1.222
154.0.1.234
8. 20ge.linx-jnpr.th-n.i3d.net 0.9% 106 162.4 165.6 160.3 193.0 7.2
9. 30ge.cr0-lr0.smartdc.rtm.i3d.net 1.9% 106 168.5 170.7 167.4 190.3 3.1
10. hosted-by.i3d.net 0.9% 106 168.2 171.4 167.7 179.4 2.1
11. 185.149.88.14 1.9% 106 167.9 172.1 167.8 230.5 11.0
12. 185.149.90.82 0.0% 106 167.6 169.9 167.5 179.5 2.4
 
For the first time in a month. No high latency during the night. What changed?
 
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