Cool Ideas Fibre ISP - Feedback

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Thanks for the replies!
Last question... Which router is supplied with the 100/25 package? assuming something entry level.

Currently using a Netgear N750 which is old but dual band with gigabit ports and working perfectly fine so Would I be able to connect the ONT to the WAN port on my N750 and carry on working as usual?
 
PsYTraNc3 said:
Everyone still happy with Cool Ideas?
Octotel is in the processes of trenching in my area (my road already done) and should be live in 2 months :D
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@PsYTraNc3 - would you happen to be in CT, Parklands?

Reason I ask is because trenching is going on in my suburb and my road is currently being done, with Octotel as well. I'm curious as to how it is you think that it will only go live in 2 months. Is that the norm or has that been communicated to residents?
 
MEIOT said:
@PsYTraNc3 - would you happen to be in CT, Parklands?

Reason I ask is because trenching is going on in my suburb and my road is currently being done, with Octotel as well. I'm curious as to how it is you think that it will only go live in 2 months. Is that the norm or has that been communicated to residents?
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Correct about me being in Parklands :)

I contacted their support as soon as I saw they were covering the area and was told that go-live is mid November.
Not long after, they mentioned taking clients live in October on their Facebook group.
 
Thanks - you did the hard work for me. I was going to call around today and figure out go-live dates :laugh:

2 months - so so far away for sweet sweet download speeds :p

I already put my application in at CISP - so going to have to wait it out it seems.

Going on that Facebook update you mentioned - seems we're not just in the same suburb ...but the same street @PsYTraNc3 :ROFL:
 
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PsYTraNc3 said:
Everyone still happy with Cool Ideas?
Octotel is in the processes of trenching in my area (my road already done) and should be live in 2 months :D
Click to expand...

Mostly. They are still on frogfoot's international TCP speed issue for me.Rest is great
 
remoten said:
Ah okay, unfortunately for me I'm still without net.
Click to expand...

Hi

I am also in Midrand have been down since around 15:00 Yesterday.

I called and reported it after doing some testing: #COOL-20180829-139950 - Link down

I was then asked the same questions today that I was yesterday regarding router settings ETC.
Mind you, I was only updated after I personally went on and asked for an update which is poor service from my point of view.

Then I called the support number and was informed that there are no issues in Midrand and that the link worked last night.
I had to use LTE last night and tested the link before going to bed and this morning and as per my findings, it is still down.

I also setup a PPPoE Dial up account on a laptop and that also failed ot connect so clearly not a router issue. Not forgetting I change fly leads as the router says the LAN1 port connects and disconnects and show a fail when dialing the account.
 
Line is back up after beeing escalated to Metrofibre.

Apparently backend changes. Should be fine now.

I will monitor and revert if it goes down again.
 
PBCool said:
Try firmware update as well.
Click to expand...
It was an MTU issue!

I had to set my original router's MTU down to 1412. The values that I tried were 1480, 1492 and 1452 - neither worked and I could not access Netflix, ABSA or some other sites using any of those values.

What is very strange though is that the Cool Ideas router has its MTU set to 1480 and everything works perfectly fine, whereas with my router I need to set the MTU much lower. Do you have any idea why that could be?
 
newb5000 said:
It was an MTU issue!

I had to set my original router's MTU down to 1412. The values that I tried were 1480, 1492 and 1452 - neither worked and I could not access Netflix, ABSA or some other sites using any of those values.

What is very strange though is that the Cool Ideas router has its MTU set to 1480 and everything works perfectly fine, whereas with my router I need to set the MTU much lower. Do you have any idea why that could be?
Click to expand...
Depends which MTU.
layer2 mtu needs to be higher than layer3. This is, because the layer3 (tcp/ip) packet needs to be able to fit inside the layer2 (ethernet) packet.
Its possible you looked at layer2 mtu on the CISP router, and the layer3 mtu on your own router.

Then if you dial a PPPoE session, you looking on the MTU on the PPPoE interface, or the MTU on the ethernet interface over which the PPPoE session is dialed?
 
Tinuva said:
Depends which MTU.
layer2 mtu needs to be higher than layer3. This is, because the layer3 (tcp/ip) packet needs to be able to fit inside the layer2 (ethernet) packet.
Its possible you looked at layer2 mtu on the CISP router, and the layer3 mtu on your own router.

Then if you dial a PPPoE session, you looking on the MTU on the PPPoE interface, or the MTU on the ethernet interface over which the PPPoE session is dialed?
Click to expand...
I believe it was the MTU on the PPPoE interface for both routers.

My tests were as follows:
  1. Plug ONT into WAN port of CISP router. CISP router is configured to connect using PPPoE. MTU on the PPPoE page is set to 1480. All sites are accessible via the CISP router.
  2. Plug ONT into WAN port of my router (ASUS RT-AC87U). Use PPPoE and on the same PPPoE page, try set an MTU of 1480, 1492 and 1452 - Netflix, ABSA & speedtest.net are inaccessible. Change MTU on PPPoE page to 1412, everything works.
I believe the MTU in both cases is layer3? It still doesn't make sense to me why the MTU settings need to be different on the two routers, but perhaps it's me doing something wrong.

One thing to note is if I connected the ONT to the CISP router WAN port, then connect the CISP router to my router WAN port (thus double NAT) and set a static IP for the WAN connection on my router instead of PPPoE (since the CISP router does the PPPoE connection), then the MTU on my router defaults to 1500 and everything still works, but as you say the MTU setting this time is for layer2?
 
LevanM said:
Line is back up after beeing escalated to Metrofibre.

Apparently backend changes. Should be fine now.

I will monitor and revert if it goes down again.
Click to expand...

Mine is still down this morning after going down same time as yours, Wed afternoon. I was told by CI that I cannot escalate the issue with MFN because it's "still within the 24-48hr turnaround time". Why in this day and age do I need to wait 2 days for someone to acknowledge the issue and provide feedback on how it is being attended to :/

Edit: Apparently my link was never down after getting the logs from MFN, only that my router details were now incorrect. Would have checked those previously if I wasn't told it was a problem with the link.
 
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newb5000 said:
I believe it was the MTU on the PPPoE interface for both routers.

My tests were as follows:
  1. Plug ONT into WAN port of CISP router. CISP router is configured to connect using PPPoE. MTU on the PPPoE page is set to 1480. All sites are accessible via the CISP router.
  2. Plug ONT into WAN port of my router (ASUS RT-AC87U). Use PPPoE and on the same PPPoE page, try set an MTU of 1480, 1492 and 1452 - Netflix, ABSA & speedtest.net are inaccessible. Change MTU on PPPoE page to 1412, everything works.
I believe the MTU in both cases is layer3? It still doesn't make sense to me why the MTU settings need to be different on the two routers, but perhaps it's me doing something wrong.

One thing to note is if I connected the ONT to the CISP router WAN port, then connect the CISP router to my router WAN port (thus double NAT) and set a static IP for the WAN connection on my router instead of PPPoE (since the CISP router does the PPPoE connection), then the MTU on my router defaults to 1500 and everything still works, but as you say the MTU setting this time is for layer2?
Click to expand...
I am going to be honest, I am not really familiar with those devices. I do know on my Mikrotik, when creating a PPPoE client interface, it shows both layer2 mtu and layer3 mtu on the interface, which makes it easier to narrow it down. Now since I am on vumatel, I can't confirm what PPPoE looks like, but on ethernet, my layer3 MTU is 1500 and the L2 MTU is 1598. So 98 size difference. PPPoE however, the L2 MTU would need to fit inside of that, lets say 1480 could work, which means the L3 MTU would need to be even smaller.

I don't know how else to explain what you are seeing.
 
@PBCool Just got a call from Vumatel and the installation is scheduled for next Monday!

How long after installing the CPE is the line active and when can I come collect the router?

Thanks a lot for the help!
 
Tinuva said:
I am going to be honest, I am not really familiar with those devices. I do know on my Mikrotik, when creating a PPPoE client interface, it shows both layer2 mtu and layer3 mtu on the interface, which makes it easier to narrow it down. Now since I am on vumatel, I can't confirm what PPPoE looks like, but on ethernet, my layer3 MTU is 1500 and the L2 MTU is 1598. So 98 size difference. PPPoE however, the L2 MTU would need to fit inside of that, lets say 1480 could work, which means the L3 MTU would need to be even smaller.

I don't know how else to explain what you are seeing.
Click to expand...
Thanks for trying to explain. On the routers that I use, I can only see one MTU configuration value at a time unfortunately.

My stuff does work with the lower MTU value as mentioned, but I was just trying to get some closure on why I had to lower the MTU value on my router in the first place.

In any event, I am now a happy Cool Ideas customer ;)
 
newb5000 said:
I believe it was the MTU on the PPPoE interface for both routers.

My tests were as follows:
  1. Plug ONT into WAN port of CISP router. CISP router is configured to connect using PPPoE. MTU on the PPPoE page is set to 1480. All sites are accessible via the CISP router.
  2. Plug ONT into WAN port of my router (ASUS RT-AC87U). Use PPPoE and on the same PPPoE page, try set an MTU of 1480, 1492 and 1452 - Netflix, ABSA & speedtest.net are inaccessible. Change MTU on PPPoE page to 1412, everything works.
I believe the MTU in both cases is layer3? It still doesn't make sense to me why the MTU settings need to be different on the two routers, but perhaps it's me doing something wrong.

One thing to note is if I connected the ONT to the CISP router WAN port, then connect the CISP router to my router WAN port (thus double NAT) and set a static IP for the WAN connection on my router instead of PPPoE (since the CISP router does the PPPoE connection), then the MTU on my router defaults to 1500 and everything still works, but as you say the MTU setting this time is for layer2?
Click to expand...

My ASUS router has the MTU set to 1492 and everything works perfectly. CISP on Frogfoot.
 
f2wohf said:
@PBCool Just got a call from Vumatel and the installation is scheduled for next Monday!

How long after installing the CPE is the line active and when can I come collect the router?

Thanks a lot for the help!
Click to expand...
Geesus!! Finally!!! Been a labour of love!
 
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