Cool Ideas Fibre ISP - Feedback

Status
Not open for further replies.
PBCool said:
Either there is a box installed already or you have applied for installation and have an install date, I doubt you would have this installed by the weekend if not.
Click to expand...

The PCE box is already installed - I've placed the order on the Cool Ideas site and was subsequently advised that SADV will come install the fibre line
 
For a third day in a row the line has just dropped twice in a 30 minute span, and when it comes back pings are high and twitch is impossible to use. Take about 10 minutes before becomes stables again and i can actually use it.
 
Phinix said:
For a third day in a row the line has just dropped twice in a 30 minute span, and when it comes back pings are high and twitch is impossible to use. Take about 10 minutes before becomes stables again and i can actually use it.
Click to expand...

Same thing happening here while I’m in the middle of matches. Not sure what’s going on with the network but it isn’t what it was
 
International is down and local is slow on vuma cape town.

Ok i see vuma is doing maintenance
 
nova69 said:
International is down and local is slow on vuma cape town.

Ok i see vuma is doing maintenance
Click to expand...

Same here. Where did you see that they are doing maintenance? Just phoned Vuma's support and they said there were no issues so it must be on the ISP's side.
 
Mooler said:
Same here. Where did you see that they are doing maintenance? Just phoned Vuma's support and they said there were no issues so it must be on the ISP's side.
Click to expand...
Rocketnet network status page
Maintenance at teraco jhb,i am assuming this must be the reason for no international and slow local
 
We saw a spike in latency on the international side around that time on both WACS carriers, but no actual outages.
 
This is what I saw on my smokeping during the time the guys had an issue: (Cape Town Durbanville Vumatel Trenched):

Screen Shot 2018-09-28 at 7.46.55 AM.png

Looks like the case for multiple international sites:

Screen Shot 2018-09-28 at 7.48.00 AM.png
 
PBCool said:
Possibly limited to Cape Town, still checking our graphs and monitoring.
Click to expand...
Yeah probably Cape Town.

I looked a bit more, and think I know where to look.

Normal traceroute when it is working:
Code: 
~ # mtr slashdot.org --report
HOST: bastion.heaven.za.net       Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 192.168.241.1              0.0%    10    0.4   0.4   0.3   0.5   0.1
  2.|-- 155.93.227.1               0.0%    10    1.4   1.3   1.2   1.5   0.1
  3.|-- 154.0.1.125                0.0%    10    1.1   1.0   1.0   1.1   0.0
  4.|-- 154.0.1.13                 0.0%    10    1.1   1.2   1.1   1.3   0.0
  5.|-- 154.0.3.106                0.0%    10  141.3 141.3 141.2 141.5   0.1
    |  `|-- 154.0.4.158
  6.|-- 216.66.80.169             10.0%    10  141.5 141.5 141.5 141.6   0.1
  7.|-- 184.105.64.237             0.0%    10  141.6 145.1 141.6 172.2   9.6
  8.|-- 72.52.92.166               0.0%    10  208.6 208.6 208.5 208.7   0.1
  9.|-- 63.146.26.89               0.0%    10  211.3 210.8 207.4 216.4   3.6
10.|-- 67.14.22.202               0.0%    10  272.3 272.4 272.1 272.7   0.2
11.|-- 65.126.18.126              0.0%    10  273.1 273.1 272.8 274.6   0.5
12.|-- 207.158.62.109            20.0%    10  275.8 275.9 275.7 276.1   0.1
13.|-- 209.216.192.58            10.0%    10  343.5 282.8 275.2 343.5  22.7
14.|-- 216.105.38.15             10.0%    10  275.2 275.3 275.1 275.5   0.2

Unfortunately I dont have 154.0.1.13 (hop 4) in my Smokeping setup, but I do have hop 3 and 1x of 5.
Edit: I see I have 154.0.1.246 which should be same router as 154.0.1.13 and it looks the same as below graph to 154.0.1.125. So definitely looks like issue on CPT to LON backhaul.

Screen Shot 2018-09-28 at 9.04.55 AM.png

Screen Shot 2018-09-28 at 9.05.02 AM.png
 
Last edited:
I'm finding torrents to be really slow. As in slower than it was on 20MBps VDSL.

On VDSL enough torrents running would max out my line but now it hardly ever gets over 10Mbps. Rarely it goes up to 30Mbps but mostly not.

Anyone else experience this?
 
@PBCool Suddenly I can not log into the customer portal? When I try the "forget password" link I get this" No client account was found with the email address you entered
 
Also had a few disconnects to the Twitch Relay last night... Happens from time to time... Generally once every 3-4 streams.... last night was 3 times in the space of 4 hours :/ Not sure if it's related, but yeah :)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X