Have you tried to call
If it's urgent I would recommend calling in, updating a ticket constantly unfortunately actually delays the response and action as it keeps moving the ticket to the back of the queue. I see the link down has been logged with SADV.
As a matter of interest, if we call would we not just be put through the rigmarole of doing 101 traceroutes and plugging our laptop into a LAN cable because "it may be your wifi" -- where in a case like this we can see multiple people across SA, across multiple fibre providers all reporting the same error?



