Cool Ideas Fibre ISP - Feedback

[SNaidoo]

We have finally been given the vlans for the 1Gbps service on Vumatel Aerial.

@PBCool can u upgrade my line pls. Refer my PM with ticket ref.

 

[TheRoDent]

No it wasnt wifi.

So, why was the screenshot from a mobile phone?

 

[JBaldwin]

So, why was the screenshot from a mobile phone?

Not my screenshot, You replied to my reply on someone elses screenshot

 

[Johnatan56]

Cool, so I'll have to wait till the end of the week to get a reply on my ticket. Lovely

 

[bwana]

If i can be utterly blunt? Nobody asked for your help, you do not work for CI. They are the only ones that can help. It's all fine and dandy doing MTR's from your location wherever that may be,but just because your results show no issues it does not invalidate the rest of ours (I never said you said that, before you jump on that as well, but you're implying it).

In future if you don't want community input then PM the rep(s).

 

[Sinbad]

Can confirm that lag spikes and disconnects are no longer happening to me in D3.

Thank you CISP team!

 

[semaphore]

Can confirm that lag spikes and disconnects are no longer happening to me in D3.

Thank you CISP team!

So are you not going to grace us with a 1gbps speed test ?

 

[cavedog]

So referred someone to Cool Ideas. They chose the 10/5 Openserve package.

Order placed 28/03/19 Thursday afternoon 15:00 Line installed by Openserve today 9am 01/04/19. Pretty decent installation time from order date. Pity the router is not delivered yet.... Rosebank > Centurion

 

[Sinbad]

So are you not going to grace us with a 1gbps speed test ?

https://www.speedtest.net/result/8155800360

 

[Sinbad]

https://www.speedtest.net/result/8155831801

 

[semaphore]

https://www.speedtest.net/result/8155831801

I’m kinda disappointed...

 

[semaphore]

https://www.speedtest.net/result/8155800360

Local is nice, for work, but even 100 is sufficient.

 

[Snoopster0303]

Im only averaging about 740Mbp/s.

So his is not that bad.

 

[semaphore]

Im only averaging about 740Mbp/s.

So his is not that bad.

I never said it was bad, but his international is only marginally more than my 100, now if the international was 200-300 then yeah that would be awesome.

 

[Mr Scratch]

I never said it was bad, but his international is only marginally more than my 100, now if the international was 200-300 then yeah that would be awesome.

Cool Ideas international is rate limited to 100Mbps.

 

[semaphore]

Cool Ideas international is rate limited to 100Mbps.

Ah okay. Pitty.

 

[DeatheCore]

So, evening time again, international has gone to crap. Vuma trenched 100/100 Panorama CPT

@PBCool @TheRoDent Any ideas? I've made many posts like these and received no response, even via PM. Getting quite frustrated..

Coreix




iperf3 -R -b 80M -p 17001 -c queen.cisp.co.za
Connecting to host queen.cisp.co.za, port 17001
Reverse mode, remote host queen.cisp.co.za is sending
[ 4] local 192.168.1.100 port 34655 connected to 62.233.65.195 port 17001
[ ID] Interval Transfer Bandwidth
[ 4] 0.00-1.00 sec 648 KBytes 5.30 Mbits/sec
[ 4] 1.00-2.00 sec 1.16 MBytes 9.76 Mbits/sec
[ 4] 2.00-3.00 sec 1.16 MBytes 9.71 Mbits/sec
[ 4] 3.00-4.00 sec 1.41 MBytes 11.8 Mbits/sec
[ 4] 4.00-5.00 sec 1.06 MBytes 8.88 Mbits/sec
[ 4] 5.00-6.00 sec 826 KBytes 6.77 Mbits/sec
[ 4] 6.00-7.00 sec 806 KBytes 6.60 Mbits/sec
[ 4] 7.00-8.00 sec 590 KBytes 4.83 Mbits/sec
[ 4] 8.00-9.00 sec 704 KBytes 5.77 Mbits/sec
[ 4] 9.00-10.00 sec 612 KBytes 5.02 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval Transfer Bandwidth Retr
[ 4] 0.00-10.00 sec 9.50 MBytes 7.97 Mbits/sec 161 sender
[ 4] 0.00-10.00 sec 9.00 MBytes 7.55 Mbits/sec receiver

iperf Done.

 

[Zodiak]

Yup, latency is still there and international cr@p. Nothing fixed

 

[crawler]

Upgraded from 10 to 100

Any reason it doesn't go all the way to 100?

Blitzfibre

Wow I should have never complained earlier

Will every evening go like this?

 

[Zodiak]

Wow I should have never complained earlier

Will every evening go like this?

Pretty much, welcome to Cool Ideas, but now they will ignore all of your complaints, won't respond to your tickets and when they do, they will lie and blame your fiber provider.