Cool Ideas Fixed 5G/4G Feedback Thread

[Chris_Auc]

Internet's down for me.
Anybody else?

+1

 

[CoolEscalator]

HI all, thanks for the reports, we are investigating further

 

[Jason-ZA]

Seems to be sorted now.

 

[CoolEscalator]

Hi All, are you able to test again?

 

[CoolEscalator]

Seems to be sorted now.

Thank you for confirming

 

[Zurg]

We can offer fixed IPs on the Vodacom fixed 5G, we havent discussed commercials yet.

Howzit @PBCool any chance of doing this with the vodacom fixed package?

 

[SHL]

Power outage in Centurion and surrounds affecting CI Vodacom 5G. No reception/signal currently.

Strangely, my neighbour who is also with Vodacom 5G direct has full reception and my cellphone as well.

Is there a problem on CI's side?

 

[techieGUY]

Vodacom 5G off in Pinetown as well

 

[Jason-ZA]

Still online here in PE, so probably not a CI issue.

 

[cavedog]

Can explain why I'm troubleshooting with my mother for the last 2 hours on whatsapp video call. She has no service in Margate KZN.

 

[CoolEscalator]

Hi all.Apologies for the delay. We have escalated the fault to Vodacom accordingly.

 

[SHL]

Hi all.Apologies for the delay. We have escalated the fault to Vodacom accordingly.

So no updates as yet?

 

[CoolEscalator]

So no updates as yet?

View attachment 1870381

HI there, Vodacom has escalated the issue to their engineers for further investigation, apologies for the continued delays here.
This was the latest update received around 14:30

 

[PBCool]

Basically a bunch of people at VC are on leave so its trying to get the right people onto it. Been a nightmare to deal with them to be honest.

 

[SHL]

HI there, Vodacom has escalated the issue to their engineers for further investigation, apologies for the continued delays here.
This was the latest update received around 14:30

Just a quick question, if there's a 5G outage, why does my phone (prepaid sim) have normal 5G reception?

 

[CoolEscalator]

Just a quick question, if there's a 5G outage, why does my phone (prepaid sim) have normal 5G reception?
View attachment 1870578

It's a 5G outage for our APN, on Vodacom's end.(Isolated)
I hope I'm making sense.

 

[CoolEscalator]

Hi all. Services should be restored now, are you able to reboot and confirm?

 

[Jason-ZA]

Hi all. Services should be restored now, are you able to reboot and confirm?

Mine just came back online a few minutes ago.

 

[PBCool]

Mine just came back online a few minutes ago.

View attachment 1870688

Vodacom dont know why this happened, they built us a new NAS to terminate on to fix the routing issue. Basically took 24hrs of escalating and speaking to tons of their people. Once we have their RFO we will share.

 

[Jake45]

A big thanks to @PBCool and @CoolEscalator for getting all of us us back online just in time for the weekend ! I was having a hard time adjusting to using small prepaid data bundles to cover the essentials during the outage.