Cool Ideas Fixed 5G/4G Feedback Thread

PBCool said:
Last year?

No the current issue is related to their recent issue, not from last year.
Click to expand...
I started having issues since last year Dec when Vodacom's 5G also went down and they built a new NAS for CI.

PBCool

Post in thread 'Cool Ideas Fixed 5G/4G Feedback Thread'

SHL said:
I will try switching bands but the question I asked CI still remains unanswered - Why am I experiencing these connectivity issues after the new APN was assigned? (I had zero issues when I signed up for this package end Nov)
Click to expand...
Its simply a coincidence, we didnt get a new APN we got assigned to a new NAS.

Those changes have nothing to do with the "last mile" or customer to tower situations.

SHL

Post in thread 'Cool Ideas Fixed 5G/4G Feedback Thread'

PBCool said:
Vodacom dont know why this happened, they built us a new NAS to terminate on to fix the routing issue. Basically took 24hrs of escalating and speaking to tons of their people. Once we have their RFO we will share.
Click to expand...
Since the new NAS, I've been experiencing the following drops/fluctuations in network reception way too often. Was so much better before the 5G went down. Even now, the light on my router is blue indicating 3G/LTE only connection. I'm not receiving 5G reception that I used to get when I signed up towards end Nov.

1000252590.jpg

1000252684.jpg

PBCool

Post in thread 'Cool Ideas Fixed 5G/4G Feedback Thread'

Jason-ZA said:
Mine just came back online a few minutes ago.

View attachment 1870688
Click to expand...
Vodacom dont know why this happened, they built us a new NAS to terminate on to fix the routing issue. Basically took 24hrs of escalating and speaking to tons of their people. Once we have their RFO we will share.
  • Like
 
SHL said:
I started having issues since last year Dec when Vodacom's 5G also went down and they built a new NAS for CI.

PBCool

Post in thread 'Cool Ideas Fixed 5G/4G Feedback Thread'

SHL said:
I will try switching bands but the question I asked CI still remains unanswered - Why am I experiencing these connectivity issues after the new APN was assigned? (I had zero issues when I signed up for this package end Nov)
Click to expand...
Its simply a coincidence, we didnt get a new APN we got assigned to a new NAS.

Those changes have nothing to do with the "last mile" or customer to tower situations.

SHL

Post in thread 'Cool Ideas Fixed 5G/4G Feedback Thread'

PBCool said:
Vodacom dont know why this happened, they built us a new NAS to terminate on to fix the routing issue. Basically took 24hrs of escalating and speaking to tons of their people. Once we have their RFO we will share.
Click to expand...
Since the new NAS, I've been experiencing the following drops/fluctuations in network reception way too often. Was so much better before the 5G went down. Even now, the light on my router is blue indicating 3G/LTE only connection. I'm not receiving 5G reception that I used to get when I signed up towards end Nov.

1000252590.jpg

1000252684.jpg

PBCool

Post in thread 'Cool Ideas Fixed 5G/4G Feedback Thread'

Jason-ZA said:
Mine just came back online a few minutes ago.

View attachment 1870688
Click to expand...
Vodacom dont know why this happened, they built us a new NAS to terminate on to fix the routing issue. Basically took 24hrs of escalating and speaking to tons of their people. Once we have their RFO we will share.
  • Like
Click to expand...
Do you have your ticket number?
 
CoolEscalator said:
Thanks, yeah seems that one of these tickets were related to an outage, another was a 5G issue on your tower, and the other from less than a month ago was likely linked to that 100.99 router we took out of the mix that was causing problems.

Would you be able to let us know if you notice any difference after this maintenance happening tonight?
Click to expand...
Yes, will definitely post an update.
 
On vodacom website I am covered by Home internet 4G but no 5G in my area yet.

I did add my address to the coverage page from cooldieas I get nothing.


Is it 5G only atm?
 
DTBA said:
On vodacom website I am covered by Home internet 4G but no 5G in my area yet.

I did add my address to the coverage page from cooldieas I get nothing.


Is it 5G only atm?
Click to expand...
So the 5G service do fall back to 4G if 5G is not available, but I don't believe it would show coverage if there is No 5G in the area.
You can feel free to ask our team on [email protected] to confirm if coverage is available or not for your specified address.
 
HI all,
That maintenance mentioned has been completed. Kindly let me know if you notice an improvent on issues you were experiencing?
 
CoolEscalator said:
Thanks, yeah seems that one of these tickets were related to an outage, another was a 5G issue on your tower, and the other from less than a month ago was likely linked to that 100.99 router we took out of the mix that was causing problems.

Would you be able to let us know if you notice any difference after this maintenance happening tonight? (https://coolideas.co.za/announcements/76847)
Click to expand...

SHL said:
Yes, will definitely post an update.
Click to expand...
I have a connection but I'm stuck on 4G. No 5G cell info/I D


1773124829933.png 1773124845248.png
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X