Crystal Web ADSL performance feedback thread Part 3...

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I agree. Keep pricing as is and as always reinvest into the network and the product offering.

I for one would love to see...oh I dunno...maybe some data roll-over on capped accounts :D Won't be greedy...2 months should be plenty ^_^ Hehe.
 
Ryansta said:
If files fail to download on Crystal Webs news server, is that the file or server?
Click to expand...

Could be either, but from my experience the hosting server is to blame. Issues with your own server typically manifest in other ways. This is just my personal experience though.

Easiest way to check is to download with a different server.

Orihalcon said:
I agree. Keep pricing as is and as always reinvest into the network and the product offering.

I for one would love to see...oh I dunno...maybe some data roll-over on capped accounts :D Won't be greedy...2 months should be plenty ^_^ Hehe.
Click to expand...

I just want two things from CW, and neither is lower pricing:

- a proper premium news server.
- rollover to some degree.

Game servers would be pretty sweet, but gaming latency is so good already.
 
I think lower pricing should be in the pipeline, purely because the performance is already so good.
 
Hey all,

I am unfortunately very much man-down right now with a rather severe case of food poisoning. Been in and out of hospital the last few days as a result.

I am still working behind the scenes (body-permitting) but monitoring here and posting is quite a mission combined with trying to stay abreast of day-to-day work.

As for Telkom cuts, it's premature to make any definitive calls just yet - we weren't asked for comment by MyBB for the latest article as used to happen, which does make it a little more difficult to get the word out in any ubiquitous fashion, but there are some interesting developments on that front that we've picked up on. Discounts are volume-tiered, directed towards smaller players (which we are not, considering our IPC network size) and based on a few other factors that will play out in an interesting manner.

Unfortunately, while there is a more widespread call for better quality service (something we've been living by and calling for, for ages now), it only takes one or two ISPs to do their usual "race-to-the-bottom" on pricing to spoil it, and we are wary of this at all times.

@Bryn: I'm in the process of looking in-depth into the premium news server to see where we can identify the packets queuing up on these faster connections. They have the same config as everyone else on our network controllers so it's unlikely to be happening here, but I am on it to see where we can fix it if the problem resides on our side...
 
DJ... said:
Hey all,

I am unfortunately very much man-down right now with a rather severe case of food poisoning. Been in and out of hospital the last few days as a result.

I am still working behind the scenes (body-permitting) but monitoring here and posting is quite a mission combined with trying to stay abreast of day-to-day work.

As for Telkom cuts, it's premature to make any definitive calls just yet - we weren't asked for comment by MyBB for the latest article as used to happen, which does make it a little more difficult to get the word out in any ubiquitous fashion, but there are some interesting developments on that front that we've picked up on. Discounts are volume-tiered, directed towards smaller players (which we are not, considering our IPC network size) and based on a few other factors that will play out in an interesting manner.

Unfortunately, while there is a more widespread call for better quality service (something we've been living by and calling for, for ages now), it only takes one or two ISPs to do their usual "race-to-the-bottom" on pricing to spoil it, and we are wary of this at all times.

@Bryn: I'm in the process of looking in-depth into the premium news server to see where we can identify the packets queuing up on these faster connections. They have the same config as everyone else on our network controllers so it's unlikely to be happening here, but I am on it to see where we can fix it if the problem resides on our side...
Click to expand...

Wait doesn't Crystal Web use Internet Solutions?
 
myKey said:
Wait doesn't Crystal Web use Internet Solutions?
Click to expand...

They don't resell or have accounts managed by IS anymore. This changed last year...March?...I believe when CW took over all account management and the rest. They still use IS as the upstream provider, but they (CW) is in full control of all data management and routing for their network and clients.


Think I got that right...
 
myKey said:
Wait doesn't Crystal Web use Internet Solutions?
Click to expand...

Yes, but those contracts are not the only agreements in place nor are our agreements necessarily plain vanilla. They're also proprietary and not for public debate...
 
Orihalcon said:
They don't resell or have accounts managed by IS anymore. This changed last year...March?...I believe when CW took over all account management and the rest. They still use IS as the upstream provider, but they (CW) is in full control of all data management and routing for their network and clients.


Think I got that right...
Click to expand...

Oh thats dank, but their account still authenticate on http://users.isdsl.net and CW still uses http://connectivity.is to manage their accounts according to Mi(c?)key from support. Unless this changed?

<redacted>
 
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DJ... said:
Yes, but those contracts are not the only agreements in place nor are our agreements necessarily plain vanilla. They're also proprietary and not for public debate...
Click to expand...

Gotchu, do let us know if anything juicy drops wrt to the IPC cuts, especially in the Fibre dept.
 
myKey said:
Oh thats dank, but their account still authenticate on http://users.isdsl.net and CW still uses http://connectivity.is to manage their accounts according to Mi(c?)key from support. Unless this changed?
Click to expand...

Yes, our accounts authenticate using IS. There's simply no network benefit in trying to recreate that wheel. Not sure what the continued inference here is, however I can assure you that we offer our own accounts managed by our own policies on our own network capacity that leverages off the IS backbone to take advantage of things like locally hosted gaming servers that reside on-net, and a plethora of other routing and performance benefits...
 
DJ... said:
Yes, our accounts authenticate using IS. There's simply no network benefit in trying to recreate that wheel. Not sure what the continued inference here is, however I can assure you that we offer our own accounts managed by our own policies on our own network capacity that leverages off the IS backbone to take advantage of things like locally hosted gaming servers that reside on-net, and a plethora of other routing and performance benefits...
Click to expand...

Can vouch, performance is much better than WA, which also uses IS.
 
DJ... said:
@Bryn: I'm in the process of looking in-depth into the premium news server to see where we can identify the packets queuing up on these faster connections. They have the same config as everyone else on our network controllers so it's unlikely to be happening here, but I am on it to see where we can fix it if the problem resides on our side...
Click to expand...

Appreciate the help. Get well soon!
 
DJ... said:
Hey all,

I am unfortunately very much man-down right now with a rather severe case of food poisoning. Been in and out of hospital the last few days as a result.

I am still working behind the scenes (body-permitting) but monitoring here and posting is quite a mission combined with trying to stay abreast of day-to-day work.

As for Telkom cuts, it's premature to make any definitive calls just yet - we weren't asked for comment by MyBB for the latest article as used to happen, which does make it a little more difficult to get the word out in any ubiquitous fashion, but there are some interesting developments on that front that we've picked up on. Discounts are volume-tiered, directed towards smaller players (which we are not, considering our IPC network size) and based on a few other factors that will play out in an interesting manner.

Unfortunately, while there is a more widespread call for better quality service (something we've been living by and calling for, for ages now), it only takes one or two ISPs to do their usual "race-to-the-bottom" on pricing to spoil it, and we are wary of this at all times.

@Bryn: I'm in the process of looking in-depth into the premium news server to see where we can identify the packets queuing up on these faster connections. They have the same config as everyone else on our network controllers so it's unlikely to be happening here, but I am on it to see where we can fix it if the problem resides on our side...
Click to expand...
Get well soon pal
 
myKey said:
Oh thats dank, but their account still authenticate on http://users.isdsl.net and CW still uses http://connectivity.is to manage their accounts according to Mi(c?)key from support. Unless this changed?

<redacted>
Click to expand...

YES! I can finally track my usage without getting support to look it up for me. I'll use this until the portal is finished eventually.

Thank you for posting that link. I was really getting annoyed with the way things are currently working.

Edit: I can finally monitor my usage by the day and the hour! T_T
 
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I'm moving my in laws and friend to Crystal Web, just wanted to know before I do if the news server currently has issues(last week or 2) or if shaping has started creeping in heavily?
 
What is your line speed @Ryansta?

Anything up to 10mb will pull at close to 1MB/s.

On 100mb I usually get my full 10MB/s speeds. After Bryn highlighted the speed issues I started checking on my queues completion rates in the midnight hours, and I seem to average around 5MB-7MB. DJ... has stated that they are looking into this however.
 
DJ... said:
Hey all,

I am unfortunately very much man-down right now with a rather severe case of food poisoning. Been in and out of hospital the last few days as a result.

I am still working behind the scenes (body-permitting) but monitoring here and posting is quite a mission combined with trying to stay abreast of day-to-day work.

As for Telkom cuts, it's premature to make any definitive calls just yet - we weren't asked for comment by MyBB for the latest article as used to happen, which does make it a little more difficult to get the word out in any ubiquitous fashion, but there are some interesting developments on that front that we've picked up on. Discounts are volume-tiered, directed towards smaller players (which we are not, considering our IPC network size) and based on a few other factors that will play out in an interesting manner.

Unfortunately, while there is a more widespread call for better quality service (something we've been living by and calling for, for ages now), it only takes one or two ISPs to do their usual "race-to-the-bottom" on pricing to spoil it, and we are wary of this at all times.

@Bryn: I'm in the process of looking in-depth into the premium news server to see where we can identify the packets queuing up on these faster connections. They have the same config as everyone else on our network controllers so it's unlikely to be happening here, but I am on it to see where we can fix it if the problem resides on our side...
Click to expand...

Seriously DJ I'm fine with CrystalWeb not being the cheapest as long as your network stays as fast and reliable as it is.

Yes there are cheaper options and some of them are really not bad at all (Axxess for example). But they're just not as good as CrystalWeb.

Hope you have a speedy recovery.
 
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