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Official Crystal Web ADSL performance feedback thread Part 3...

Anyone know why the wan light on a router would be flashing. DLink 2750u

Nvm dumb question
 
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Hate to say this, but sat on live chat waiting for someone for between 20 and 30 minutes and no one showed up. Lucky the problem came right so I guess everyone was busy with a crisis
 
Hate to say this, but sat on live chat waiting for someone for between 20 and 30 minutes and no one showed up. Lucky the problem came right so I guess everyone was busy with a crisis

Odd, you refresh at all? Longest I have ever waited was maybe 30 seconds. I talked to them around 1pm today and got instant reply.
 
Odd, you refresh at all? Longest I have ever waited was maybe 30 seconds. I talked to them around 1pm today and got instant reply.

Agree, never had to wait before, and they upgraded my account at 11am this morning.
Didn't try a refresh though as I didn't want to lose my place in the queue. Will try that next time

NB - not bashing CW, still my fav isp
 
Agree, never had to wait before, and they upgraded my account at 11am this morning.
Didn't try a refresh though as I didn't want to lose my place in the queue. Will try that next time

NB - not bashing CW, still my fav isp

Honestly in all my time with CW, I have never encountered a "queue" when going to live chat.
Maybe you just got that 0.1% queue bug, who knows. :D
 
Honestly in all my time with CW, I have never encountered a "queue" when going to live chat.
Maybe you just got that 0.1% queue bug, who knows. :D


No it is simpler than that. He forgot to check the queue to see if I was in it. Everybody knows to avoid any queue that I am in, it never goes anywhere.:o
 
Agree, never had to wait before, and they upgraded my account at 11am this morning.
Didn't try a refresh though as I didn't want to lose my place in the queue. Will try that next time

NB - not bashing CW, still my fav isp

Sounds like you hit a technical snag in your browser or a plugin, perhaps. Chat system isn't showing any dropped connections or missed comms for the day, so I suspect something went a little awry in the browser. Oh, and what queues are you talking about? :D
 
Official Crystal Web ADSL performance feedback thread Part 3...

Sounds like you hit a technical snag in your browser or a plugin, perhaps. Chat system isn't showing any dropped connections or missed comms for the day, so I suspect something went a little awry in the browser. Oh, and what queues are you talking about? :D

Can you please reply to my PM please.

PS, also for me the live support ain't working.
 
Sounds like you hit a technical snag in your browser or a plugin, perhaps. Chat system isn't showing any dropped connections or missed comms for the day, so I suspect something went a little awry in the browser. Oh, and what queues are you talking about? :D

Maybe you just adopted govt practices :)

/runs
 
Besides passwords that was leaked, is there anything else? Any other details?
I saw the article, but not sure I trust it.
 
Besides passwords that was leaked, is there anything else? Any other details?
I saw the article, but not sure I trust it.
CW usernames
CW passwords plaintext,
Full name
Email address
No indication yet of any other data leaked from the service provider but it is likely Imho. Not CW data, their other customers...
 
CW usernames
CW passwords plaintext,
Full name
Email address
No indication yet of any other data leaked from the service provider but it is likely Imho. Not CW data, their other customers...

In my case phone number as well. Trial account has it in the user name.
 
How do I change my CrystalWeb dsl password?
I see my details in the leak. name, email, dsl user, dsl psw.
 
Well, just checked the list now. Why is no one posting it here? My details are on there so why the F*** have I not been informed of this per e-mail, and why have my password not changed yet? Can't even change it via the damn portal which seems to never work.
 
Well, just checked the list now. Why is no one posting it here? My details are on there so why the F*** have I not been informed of this per e-mail, and why have my password not changed yet? Can't even change it via the damn portal which seems to never work.

exactly.
 
Well, just checked the list now. Why is no one posting it here? My details are on there so why the F*** have I not been informed of this per e-mail, and why have my password not changed yet? Can't even change it via the damn portal which seems to never work.

Not sure about you, but I wasn't emailed either. My account was listed in the leak, but my password was changed. Had to contact live support to find out why my connection died.

Somewhat annoying, but DJ has CW developing more sophisticated systems. The important thing is that the network performance is rock solid as is, and that's what I'm paying for.
 
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