Crystal Web ADSL performance feedback thread Part 3...

[McGuywer]

Sinbad, thats what we think, we've not had confirmation that thats it.
G

Lol.
Friday post already?

 

[Sinbad]

Hi CW

Can you confirm / indicate if the announcements still outstanding for this week is related to ADSL/VDSL prices packages and options or not.

I'm wanting to join but don't want to if there is potential announcements on the way that might impact my options.

G

There will be announcements about other stuff, which may also involve converged services with dsl, e.g. VoIP/dsl packages, but the dsl stuff itself is as announced.

 

[Ho3n3r]

Sinbad, thats what we think, we've not had confirmation that thats it.
G

But you said the 'Imp' gave you confirmation... :erm:

There is nothing more to come ADSL-wise, the announcement was made a while ago already.

 

[georgelza]

Just got it further confirmed, ADSL/VDSL announcement made, the announcements will be re other products etc,
Just wanted to verbally hear that also.
Would have kicked myself if i signed up today and an announcement was made tomorrow.

Happy new CW customer.
G

 

[Bighit]

Could they not possibly exclude smaller accounts from the Midnight Express and/or 00:00-18:00 promo. though? We literally only keep a capped account around for streaming in the evenings. For everything else we use an uncapped account.

There are new products launching next week which I think will suit you.

Just got it further confirmed, ADSL/VDSL announcement made, the announcements will be re other products etc,

What did I miss, what product was launched that would suit Zoopy?

 

[Crystal Web Management]

Just got it further confirmed, ADSL/VDSL announcement made, the announcements will be re other products etc,
Just wanted to verbally hear that also.
Would have kicked myself if i signed up today and an announcement was made tomorrow.

Happy new CW customer.
G

Well, we give existing customers the benefit when we make changes as well, so we tend not to forget about existing customers when we do these things too.

 

[Sinbad]

Well, we give existing customers the benefit when we make changes as well, so we tend not to forget about existing customers when we do these things too.

Any chance you guys are going to be providing unifi security gateways as routers?

 

[Zoopy]

What did I miss, what product was launched that would suit Zoopy?

Still waiting to hear, but if the 00:00-18:00 experiment is successful and they keep it going I'll just get a 150GB account at the end of the year.

 

[new_in_za2]

Just got it further confirmed, ADSL/VDSL announcement made, the announcements will be re other products etc,

So, the Crystal Web guy replied and didn't deny this, yet I was told to wait for the next announcement, which would answer all of my questions quoted below, which are all related to ADSL. If the next announcement won't be about ADSL products, then all 4 questions below are still open and I'd like to get an answer.

I must say that I am somewhat confused after reading the email. I'm currently on a 100GB "Standard Business Capped". This product is not on the list in the email, but it looks like "Standard Business Capped + Midnight Express" will be called "SMME Capped" in the future. For my case, this email didn't really answer anything, but only created a bunch of questions:

1) What will my new product/price be?
2) Does this change mean that the midnight-till-6 data will go away?
3) Midnight-till-18 data is only mentioned for "Xtreme Home Capped", which I guess my new product won't be. Does that mean that I won't have midnight-till-18?
4) The email claims that the free data was previously midnight-till-8, which to the best of my knowledge was never the case. What's the story on this?

 

[Crystal Web Management]

Website updated. There are a few bugs here and there and the resolution scaling causes some issues occasionally. It's a work in progress that part.

Information relating to all new products is going to be releasing on the new website and in various media outlets.

If you spot any bugs or spelling errors just let us know and we'll try to resolve the bugs asap and any spelling or grammatical errors immediately.

 

[PostManPat]

Website updated. There are a few bugs here and there and the resolution adjustment causes some issues occasionally. It's a work in progress that part.

Information relating to all new products is going to be releasing on the new website and in various media outlets.

If you spot any bugs or spelling errors just let us know and we'll try to resolve the bugs asap and any spelling or grammatical errors immediately.

Your website is overly complicated, for the average user. Nice attempt though!

 

[Crystal Web Management]

We've tried to simplify it drastically with all information at hand without having to go through multiple pages and dig for it.

The material design and card design aspect lends itself nicely to this we find and this now opens up more functionality than our previous designs did.

 

[Mr Scratch]

The burger menu on the top left makes my browser crash on my phone, anyone else?

 

[Crystal Web Management]

The burger menu on the top left makes my browser crash on my phone, anyone else?

What browser and OS? And is this prevalent on all pages? Could you try here and let me know? http://crystalweb.co.za/crystal-home-capped.php

 

[Rohan]

So when does the free anytime start? Is it already in effect?

 

[Mr Scratch]

What browser and OS? And is this prevalent on all pages? Could you try here and let me know? http://crystalweb.co.za/crystal-home-capped.php

iOS 10.0.1
iPhone 6s+

Chrome: Crashes on all pages when loading the burger menu.
Safari: Works fine.

 

[Crystal Web Management]

iOS 10.0.1
iPhone 6s+

Chrome: Crashes on all pages when loading the burger menu.
Safari: Works fine.

Thanks for the feedback. Will investigate it for you and see what's going on there.

 

[Bryn]

So when does the free anytime start? Is it already in effect?

All changes take effect from next month.

 

[SauRoNZA]

We've tried to simplify it drastically with all information at hand without having to go through multiple pages and dig for it.

The material design and card design aspect lends itself nicely to this we find and this now opens up more functionality than our previous designs did.

It would go a long way if you can simply add the line rental and/or bundle costs on the front pages with the other pricing.

I need to go through the entire sign up process (even as an existing user) every time just to see what a change in line speed will cost me.

This is one area where Afrihost trumps you...drastically.

 

[Crystal Web Management]

It would go a long way if you can simply add the line rental and/or bundle costs on the front pages with the other pricing.

I need to go through the entire sign up process (even as an existing user) every time just to see what a change in line speed will cost me.

This is one area where Afrihost trumps you...drastically.

Yes we know about that one being sorely missing. It is part of the next release of the new site, and definitely appreciate the feedback.