Crystal Web ADSL performance feedback thread Part 3...

[stefan9]

We don't have any plans for Zapper. We're already reconciling from two bank accounts, SnapScan, and debit order providers. So adding more complexity into this mix will only result in month-end drama or tickets piling up with people asking "has my payment reflected?". Which by the way causes a major slowdown on actual billing work.

FYI, if there's an issue with your account or payments in any way we will contact you. There isn't any need to request manual clarification or confirmation for each payment.

Shouldn't we be getting confirmation emails from you guys the moment you receive our payments?

 

[DJ...]

Shouldn't we be getting confirmation emails from you guys the moment you receive our payments?

We send it out as payment thank you notes, however we cannot specify the SMTP so we're working on building some webhook endpoints for this to process over a dedicated IP SMTP over our transactional mail server instead. WIP at the moment, as I don't trust the SMTP relay from the invoice system to work properly, and I believe it's not.

 

[Pho3nix]

PS4. A buddy was on a fibre line through someone else and getting kicked in IB. I was playing crucible and got "You've lost connection to destiny servers". Now that you mention it, PvE was fine last night... PvP - lots of lag.

Iron Banner is notoriously bugging on the last day, Crucible has it's moments.
Raiding is PvE + slight PVP so no idea what was going on.

Already posted and mailed Bungie but meh..

Back to Dark Souls methinks.

 

[mugikhan]

Official Crystal Web ADSL performance feedback thread Part 3...

All times of day, and to a local (same city) server?

snip

It happens all day, I only play on South African servers and haven't changed anything except for my ISP so don't know why I would be having a problem, I will however contact support and see what they have to say.

 

[whatwhat]

wtf, I thought this was an ISP feedback thread, where are all the requests for trace routes and DNS changes?

Let me break the ice

Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     6 ms     6 ms     6 ms  196-215-220-1.dynamic.isadsl.co.za [196.215.220.1]
  3     9 ms     9 ms     9 ms  cdsl1-umh-gi0-0-0-3102.ip.isnet.net [196.38.74.245]
  4     8 ms     8 ms     8 ms  196.26.210.200
  5     9 ms     9 ms     9 ms  mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net [168.209.93.240]
  6    23 ms    23 ms    23 ms  168.209.0.178
  7    21 ms    21 ms    21 ms  core2a-bry-gi0-0-0.ip.isnet.net [168.209.217.2]
  8    21 ms    21 ms    21 ms  168.209.100.205
  9    20 ms    21 ms    20 ms  196.26.0.10
 10    23 ms    23 ms    22 ms  mtnns-2.jinx.net.za [196.223.14.31]
 11    23 ms    23 ms    23 ms  jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
 12    23 ms    23 ms    22 ms  jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
 13    23 ms    23 ms    22 ms  18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

 

[Hazelbag]

The last week or so my connection is crap, I can't seem to stream in 480p as it keeps buffering after about 5-10 seconds. I am on a 4mb premium uncapped account and this is becoming annoying, support says there is nothing wrong but I can clearly see on my side there is something wrong. What can I do to get this sorted? It use to be excellent but has hone downhill. Please help me get this resolved.

 

[crackersa]

Snapscan is fine, for paying your ISP they aren't going to be better or worse than Zapper.

It's a matter of principal for me as I don't want to support standard bank

 

[crackersa]

We don't have any plans for Zapper. We're already reconciling from two bank accounts, SnapScan, and debit order providers. So adding more complexity into this mix will only result in month-end drama or tickets piling up with people asking "has my payment reflected?". Which by the way causes a major slowdown on actual billing work.

FYI, if there's an issue with your account or payments in any way we will contact you. There isn't any need to request manual clarification or confirmation for each payment.

so, how come other ISP's put in process and install tools which allow them to utilize multiple payment options?

 

[whatwhat]

so, how come other ISP's put in process and install tools which allow them to utilize multiple payment options?

You can still EFT the money. What you're asking is like going to VW and asking to buy a Renault.

 

[DJ...]

so, how come other ISP's put in process and install tools which allow them to utilize multiple payment options?

As do we. Zapper however would be a duplication of functionality already available and with respect, we have other plans in this respect for which Zapper simply will not work.

 

[DJ...]

The last week or so my connection is crap, I can't seem to stream in 480p as it keeps buffering after about 5-10 seconds. I am on a 4mb premium uncapped account and this is becoming annoying, support says there is nothing wrong but I can clearly see on my side there is something wrong. What can I do to get this sorted? It use to be excellent but has hone downhill. Please help me get this resolved.

Just saw your edit now: Last edited by Hazelbag; 05-08-2015 at 05:58 AM. Reason: Spoke to CW support and we found the problem.

 

[DJ...]

It's a matter of principal for me as I don't want to support standard bank

The principle here is a little flawed as all payment gateways where SB are an acquiring bank would need to be avoided. i.e. every payment gateway.

 

[Ho3n3r]

I updated my reference that I will be using on the "new" EFT payment system last month, and paid it with that reference this month. Will I at least receive some sort of acknowledgement of payment, so that I know I'm good for the rest of the month?

 

[DJ...]

I updated my reference that I will be using on the "new" EFT payment system last month, and paid it with that reference this month. Will I at least receive some sort of acknowledgement of payment, so that I know I'm good for the rest of the month?

Hi there,

Check below for a post about this.

We send it out as payment thank you notes, however we cannot specify the SMTP so we're working on building some webhook endpoints for this to process over a dedicated IP SMTP over our transactional mail server instead. WIP at the moment, as I don't trust the SMTP relay from the invoice system to work properly, and I believe it's not.

 

[DJ...]

http://www.itweb.co.za/index.php?op...d=145221:Crystal-Web-slashes-business-pricing

 

[wickwack0]

Been having latency issues for some time now.

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 387 ms 403 ms 386 ms 196-210-150-1.dynamic.isadsl.co.za [196.210.150.
1]
3 252 ms 230 ms 235 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 341 ms 345 ms 379 ms 196.35.115.128
5 383 ms 332 ms 345 ms mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.1
3]
6 308 ms 306 ms 307 ms 168.209.2.130
7 350 ms 355 ms 384 ms 196.25.247.25
8 366 ms 362 ms 331 ms 196.43.25.205
9 386 ms 362 ms 397 ms 196.43.39.162
10 364 ms 358 ms 344 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 519 ms 515 ms 495 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
12 520 ms 508 ms 454 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

 

[Chris_H]

Hmmm... my control panel shows updated last on the 1st of Aug with no usage since. It also shows no current connection although I am connected and posting this via the account I am checking

 

[DJ...]

Been having latency issues for some time now.

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 387 ms 403 ms 386 ms 196-210-150-1.dynamic.isadsl.co.za [196.210.150.
1]
3 252 ms 230 ms 235 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 341 ms 345 ms 379 ms 196.35.115.128
5 383 ms 332 ms 345 ms mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.1
3]
6 308 ms 306 ms 307 ms 168.209.2.130
7 350 ms 355 ms 384 ms 196.25.247.25
8 366 ms 362 ms 331 ms 196.43.25.205
9 386 ms 362 ms 397 ms 196.43.39.162
10 364 ms 358 ms 344 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 519 ms 515 ms 495 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
12 520 ms 508 ms 454 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

Unfortunately that's a straight up exchange problem. If your line is migrated to us we can try to assist. Otherwise you'll need to contact Telkom directly...

 

[DJ...]

Hmmm... my control panel shows updated last on the 1st of Aug with no usage since. It also shows no current connection although I am connected and posting this via the account I am checking

Hi Chris. That portal is deprecated now. We're sending daily usage stats in the interim until the new versions are released. If you're not getting them, just chat with an agent on live chat...

 

[crackersa]

You can still EFT the money. What you're asking is like going to VW and asking to buy a Renault.

How is that? Does crystal web own snap scan or standard bank?