Crystal Web ADSL performance feedback thread Part 3...

[DJ...]

So as I mentioned my problems with ping seems they disappear at night, That is the ping goes down to a stable 33-34ms yet anytime during the day I am getting around 60-70ms ping, now if that isn't an issue than what is?

That part is certainly interesting. I'll happily send you some screenshots of our network to show you that this is certainly then not related to us. May absolutely be that your exchange utilisation changes according to this schedule though...

 

[Beatoak]

Over a month ago I was prepared to chuck CW as I had just moved from AH. Well all I can say I am in ISP heaven and for a whole month the service has been perfect. 60GB capped.

Thanks

 

[SZN]

@ Crystal Web Support

Has there been any update regarding my line?

See PM sent on 07-08-2015 01:25 PM titled "ADSL Line Number"

It is to do with helping me sorting out my exchange congestion, then eventually moving my line to CW and upgrading my line speed.

 

[patrick123]

Hi DJ,
Great to see you active here again.

 

[Jimmy]

What ever happened to Paul Hjul? Vacation or something?

 

[OMB]

What ever happened to Paul Hjul? Vacation or something?

got a temp ban and has now left the forum by the looks of things

 

[thewusman]

Hi DJ - what are the prices for home capped data top-ups (and sizes) ? Tx.

 

[DJ...]

Hi DJ - what are the prices for home capped data top-ups (and sizes) ? Tx.

R19/GB as it's capacity we carry that's unused and not paid for, so high risk capacity. Your best bet is to simply upgrade for the month to the next package and we'll downgrade this for you for the start of next month. I am contemplating getting rid of the topup system entirely.

 

[thewusman]

R19/GB as it's capacity we carry that's unused and not paid for, so high risk capacity. Your best bet is to simply upgrade for the month to the next package and we'll downgrade this for you for the start of next month. I am contemplating getting rid of the topup system entirely.

Upgrades for the month pro rated ?

One of the bonuses / downsides of the new awesome profiles is that Netflix chews threw data much quicker at the incredibly high HD bitrates

 

[DJ...]

Upgrades for the month pro rated ?

Well you only pay the difference between the two accounts...

 

[thewusman]

Well you only pay the difference between the two accounts...

Perfect. I'll jump onto live chat.

 

[Ho3n3r]

Zap, internet gone just like that. Still busy streaming and suddenly the router shows nothing on the internet light - green means it's working, red normally means authentication error. However, now it's totally off, like there's nothing to connect to. First time I've encountered this.

Any ideas?

EDIT: Keeps coming and going now. Aijaijai.

 

[SZN]

@ Crystal Web Support

Has there been any update regarding my line?

See PM sent on 07-08-2015 01:25 PM titled "ADSL Line Number"

It is to do with helping me sorting out my exchange congestion, then eventually moving my line to CW and upgrading my line speed.

...

Ok so this is pretty poor service from CW.

I was asked to PM CW Support with my line number to try to sort out exchange congestion issues.

I sent the PM on 07-08-2015 at 13:25. I have not had a single response yet. I have asked in thread multiple times now and I've gotten exactly 0 response from CW Support.

DJ did spot my earlier post and said that the CW line managers would handle it. Nothing has been handled so far.

If I need my line to be moved to CW first then I would like some form of response. I am more than willing to move my line to CW and upgrade the line speed as well.

Seriously bad form guys. Very disappointed.

 

[DJ...]

Zap, internet gone just like that. Still busy streaming and suddenly the router shows nothing on the internet light - green means it's working, red normally means authentication error. However, now it's totally off, like there's nothing to connect to. First time I've encountered this.

Any ideas?

EDIT: Keeps coming and going now. Aijaijai.

Telkom error. Have you been on support with anyone yet?

 

[DJ...]

...

Ok so this is pretty poor service from CW.

I was asked to PM CW Support with my line number to try to sort out exchange congestion issues.

I sent the PM on 07-08-2015 at 13:25. I have not had a single response yet. I have asked in thread multiple times now and I've gotten exactly 0 response from CW Support.

DJ did spot my earlier post and said that the CW line managers would handle it. Nothing has been handled so far.

If I need my line to be moved to CW first then I would like some form of response. I am more than willing to move my line to CW and upgrade the line speed as well.

Seriously bad form guys. Very disappointed.

To be fair your line isn't with us and we, out of good faith and an attempt to go over and above, said we'd look into it, which we still are. We are waiting on Telkom as this doesn't go via normal wholesale channels at all. The lines manager will handle it, and does have a recurring task to check every second day, but he's a rather busy bloke and will tend to respond to these ad-hoc over and above things when he has an update and can feed something back to you.

What we're trying to ascertain is whether you can be moved at this point. Without your line with us, we have to rely on people we know at Telkom rather than our normal channels, and they too also only respond and action these sorts of things when they have spare time to do so. I will however ask our guys to send you a PM about this later today.

 

[Orihalcon]

Still running beautifully since the new profile switch over.

Still on track for new portal deployment month end?

 

[SZN]

To be fair your line isn't with us and we, out of good faith and an attempt to go over and above, said we'd look into it, which we still are. We are waiting on Telkom as this doesn't go via normal wholesale channels at all. The lines manager will handle it, and does have a recurring task to check every second day, but he's a rather busy bloke and will tend to respond to these ad-hoc over and above things when he has an update and can feed something back to you.

What we're trying to ascertain is whether you can be moved at this point. Without your line with us, we have to rely on people we know at Telkom rather than our normal channels, and they too also only respond and action these sorts of things when they have spare time to do so. I will however ask our guys to send you a PM about this later today.

If I need my line to be moved to CW first then I would like some form of response. I am more than willing to move my line to CW and upgrade the line speed as well.

Like I said, any form of response would have been acceptable. It's at the very least better than no communication at all.

If moving my line to CW was something that would have made the process easier, why was I not informed about this.

I'll say it again, I'm WILLING to move my line to CW if it will help. I also want to upgrade my line speed as well so streaming will be better.

However, there's no point upgrading my line speed if exchange congestion makes streaming impossible.

I think I've been really fair in the way I've handled this. I stated all the facts and tried to be objective.

 

[DJ...]

Still running beautifully since the new profile switch over.

Still on track for new portal deployment month end?

Looking that way. I'm nervous and pushing so hard on this. Deadline hasn't changed for the devs though and there's no update from them re: delay requests. I'd probably tell them to get stuffed and work harder if they sent one through though.

 

[DJ...]

Like I said, any form of response would have been acceptable. It's at the very least better than no communication at all.

If moving my line to CW was something that would have made the process easier, why was I not informed about this.

I'll say it again, I'm WILLING to move my line to CW if it will help. I also want to upgrade my line speed as well so streaming will be better.

However, there's no point upgrading my line speed if exchange congestion makes streaming impossible.

I think I've been really fair in the way I've handled this. I stated all the facts and tried to be objective.

Understandable. Just that MyBB is not the most ideal form of communication with respect to managing faults, and migrating lines. But you'll have an update later today, and yes, moving the line will make it easier, which someone on the live chat support can assist with as well...

 

[SZN]

Understandable. Just that MyBB is not the most ideal form of communication with respect to managing faults, and migrating lines. But you'll have an update later today, and yes, moving the line will make it easier, which someone on the live chat support can assist with as well...

So should I contact support now to move my line over? Or wait for the response via PM and sort it out with them?