Crystal Web ADSL performance feedback thread Part 3...

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Orihalcon

Orihalcon

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DJ... said:
Looking that way. I'm nervous and pushing so hard on this. Deadline hasn't changed for the devs though and there's no update from them re: delay requests. I'd probably tell them to get stuffed and work harder if they sent one through though.
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Excellent!
 
DuckKnuckle

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My ping has gone to utter **** here in Cape Town on a 10MB Home Premium.

105 ping to a Cape Town server. What the actual ****.
 
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Crystal Web Support

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Shalin_ZN said:
Cool.

Thank you very much for all the help.
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Just an update regarding your line, We've sent off a few requests to the Relevant department's at Telkom. No proper feedback we can give at the current moment in time as they are looking into the feasibility of a shortening your loop to another DSLAM.
 
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SZN

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Crystal Web Support said:
Just an update regarding your line, We've sent off a few requests to the Relevant department's at Telkom. No proper feedback we can give at the current moment in time as they are looking into the feasibility of a shortening your loop to another DSLAM.
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Thanks for the feedback.

I want to upgrade to a 4mb line as well, if that makes any difference.
 
DJ...

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DuckKnuckle said:
My ping has gone to utter **** here in Cape Town on a 10MB Home Premium.

105 ping to a Cape Town server. What the actual ****.
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Always best to have a chat with support. I can assure you that right now if there are any issues, the likelihood of it being caused by us are slim to none... ;)
 
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treeman

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So any other CrystalWeb users also experiencing NO DSL Console Usage update for August?
I usually keep track of the hourly use as I have family next door sharing my WIFI... somedays they can pull 1Gig/hour...somedays 0 when they not there. I keep track of usage on the console so that I don't get capped or underuse the account esp in the last week of the month. I have been on the support chat and now I get daily totals emailed but there's been no confirmation when the DSL console will be active. So CrystalWeb has now become MudWeb :|
 
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HecticZA

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Shuan, does CW still look at helping non-CW customers?
I know there was a dedicated thread for it at some stage.

A friend dc's during gaming(PS4) and was told that his line is fine, so it "must be his router". Not sure who is his ISP.
 
DJ...

DJ...

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HecticZA said:
Shuan, does CW still look at helping non-CW customers?
I know there was a dedicated thread for it at some stage.

A friend dc's during gaming(PS4) and was told that his line is fine, so it "must be his router". Not sure who is his ISP.
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He can hop on chat and we'll see if we can assist. He just needs to mention he's a customer, and must realise that paid customers come first if the guys are busy...
 
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Gatsby

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Really hoping you can resolve the line issue I reported last night. Way to much to do this weekend that requires internet.....I would owe you my first born if you can get it fixed.Staying optimistic :)
 
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mugikhan

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So my account is due for suspension, after I have issued a debit order for my account...Apparently I have outstanding line fees but why can't you just take it off my account? It shouldn't be to difficult for a simple task like that!!

@DJ... @Crystal Web Support
 
DJ...

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mugikhan said:
So my account is due for suspension, after I have issued a debit order for my account...Apparently I have outstanding line fees but why can't you just take it off my account? It shouldn't be to difficult for a simple task like that!!

@DJ... @Crystal Web Support
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Pls send this to billing to discuss. First invoices are paid by EFT or credit card, thereafter debit orders run at month end. We unfortunately cannot process a debit order run for individual customers else we'd be processing thousands of individual runs per month...
 
Sinbad

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Seems to be running well. I'm in the berg. housesitter has racked up 100gig in the last week...
 
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milan188

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I think it's almost a year I have been with CW. Overall really pleased with everything.

Thank you
 
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