Crystal Web ADSL performance feedback thread Part 3...

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I'll add my voice to those saying "something" has changed. Whole night streaming was A-OK!

Very good indeed :)
 
Crystal Web Support said:
Correct, This is a feedback thread and yes we do have a rather thick skin.

What will not be tolerated is Members who have no intention of ever using our Products/Services and are simply trolling our thread constantly.

All feedback is welcome from Prospective and existing clients as with any ISP feedback thread on MyBroadband.
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If you had a thick skin you would be able to handle any and all trolls.;) Also your ops says only customers not prospective customers...


MickeyD said:
Paul and Shaun have indicated as such and they are one of the few ISPs that welcome criticism.

However there is a line to be drawn between criticism, feedback and outright trolling.
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If there is trolling it needs to be dealt with by the mods..Non customers should not be banned...

Paul Hjul said:
forum vs thread ;)
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Open forums do not allow bannings from threads just cause the op doesn't like where the critique is coming from. Their mods deal with any trolls reported.;)
 
stefan9 said:
If there is trolling it needs to be dealt with by the mods..Non customers should not be banned...

Open forums do not allow bannings from threads just cause the op doesn't like where the critique is coming from. Their mods deal with any trolls reported.;)
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I was dealing with trolling.

There were no "bannings".

It was reported.
 
MickeyD said:
I was dealing with trolling.

There were no "bannings".

It was reported.
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Banned from commenting in threads thought...


Oh well this is just another black notch for me to consider when considering whether to continue to use cw or not...
 
Just got this email -

We have been unable to process a debit order as requested, the rejection is "Acc No and Branch No combination is invalid.
Please can you make an EFT payment and update the banking details you provided us with.
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I can say yeah, I made a mistake somewhere but uhm, where do I now update the details?
 
stefan9 said:
Banned from commenting in threads thought...


Oh well this is just another black notch for me to consider when considering whether to continue to use cw or not...
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I think you are missing the boat here. This is a feedback thread, certain behaviour in terms of the forum rules becomes "trolling" CW members where subjected to warnings/infractions in other threads.

Providing comment within the parameters of feedback is welcome but Bwana has already set forum rules on Feedback Threads.
 
@Paul Hjul - any update on fibre offerings?

Currently the capped accounts are listed as being limited to 40mb, so I'm only on a 40mb fibre package. Any idea when these accounts will be able to go to 100mb? They could already be - I just wouldn't know - so can you shed some light on any developments?
 
Thanks, sorted again ....... I hereby swear an oath to not cause support any little hassles for at least the next 2 weeks, lol :D
 
Well after speaking to Stephan my issues were totally sorted. All downloads (even P2P) back to full speed. At least you are able to fix your problem, which is more than can be said for others.
 
Not sure if I should say this, but torrents are flying at line speed on a 10mb line on Home Capped here in Dbn.
 
Paul Hjul said:
I think you are missing the boat here. This is a feedback thread, certain behaviour in terms of the forum rules becomes "trolling" CW members where subjected to warnings/infractions in other threads.

Providing comment within the parameters of feedback is welcome but Bwana has already set forum rules on Feedback Threads.
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I see it as a question of not wanting feedback from certain members just because you don't like the way they discuss things. For me all communication should be accepted.

So we won't agree on this though. So its just another black mark as far as I see it.
 
stefan9 said:
I see it as a question of not wanting feedback from certain members just because you don't like the way they discuss things. For me all communication should be accepted.

So we won't agree on this though. So its just another black mark as far as I see it.
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jees, other isps must have no available black mark spaces then
 
Doing a 900mb update for my S5 is going to take more than 6 hours. Why are these updates so severely shaped? Windows updates are also extremely slow But only on CW it seems. If I use backup account it updates at nearly full speed (10m).
 
Rohan said:
Doing a 900mb update for my S5 is going to take more than 6 hours. Why are these updates so severely shaped? Windows updates are also extremely slow But only on CW it seems. If I use backup account it updates at nearly full speed (10m).
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Windows updates are p2p as far as I know and will be shaped depending on your account type in business hour and beyond when network under load. Which account do you have?

Phone updates could also be p2p.
 
Home capped - these updates run slow at any time of day even after hours.
 
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