All networks have contention. This is why the term unshaped is rather unethical to throw around as loosely as it has been in the past by some ISPs. This account has very high priorities on the network, and is setup so that if ever the network contends for whatever reason to the point that contention may be felt, p2p is contended first ensuring that not all protocols are impacted. This is industry standard, and if others are not adopting this method of network management it simply means they're allowing all protocols to contend when this happens (as all networks are contended). You'll find all ISPs state as much in their Ts and Cs. We're just more open about it and don't try to hide it in our Ts and Cs, which is why it is linked in our FAQ on each product page as well.
In short what the above is, is a disclaimer that is standard across all ISPs. We reserve the right to shape our network to preserve network performance at all times. In reality all capped has operated as unshaped since we implemented these new profiles 4 months ago and we intend to continue it this way. We also intend to continue to manage the network properly to maintain these levels of performance for all customers across the board...
