Crystal Web ADSL performance feedback thread Part 3...

Status
Not open for further replies.
Are you aware of any international breakages at around 23:00-23:30 last night?

I was in the middle of an online race when suddenly my game lost connection and my Teamspeak disconnected. Was pretty infuriating, and I'm trying to identify the cause to make sure I do all I can so that it doesn't happen again.
 
Ho3n3r said:
Are you aware of any international breakages at around 23:00-23:30 last night?

I was in the middle of an online race when suddenly my game lost connection and my Teamspeak disconnected. Was pretty infuriating, and I'm trying to identify the cause to make sure I do all I can so that it doesn't happen again.
Click to expand...

There was no drop in international capacity our side and no notices at all, so based on the data there were no drops in connectivity on our side that we can pick up on and considering no capacity drops out of the norm, was not something experienced across the customer-base...
 
Ho3n3r said:
Are you aware of any international breakages at around 23:00-23:30 last night?

I was in the middle of an online race when suddenly my game lost connection and my Teamspeak disconnected. Was pretty infuriating, and I'm trying to identify the cause to make sure I do all I can so that it doesn't happen again.
Click to expand...

was playing League of legends from around that time till 2am with no drops or issues.
 
Anyone else experiencing increased latency?
All fine and dandy till you hit hop 8.

HOST: hjlinde-mbp.ds.revolvingsq.net Loss% Snt Last Avg Best Wrst StDev
1.|-- router.ds.revolvingsq.net 0.0% 10 0.4 0.4 0.4 0.5 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 196.38.75.70 0.0% 10 20.2 23.3 19.0 57.7 12.1
4.|-- 196.38.75.69 0.0% 10 19.8 19.5 19.2 19.8 0.0
5.|-- 196.35.115.128 0.0% 10 20.9 20.1 19.6 20.9 0.0
6.|-- mi-za-cpt-p8-te0-0-0-0.ip.isnet.net 0.0% 10 20.2 20.0 19.4 20.4 0.0
7.|-- mi-za-cpt-p7-te0-0-0-0.ip.isnet.net 0.0% 10 21.0 20.3 19.9 21.0 0.0
8.|-- 168.209.100.101 0.0% 10 108.0 107.1 105.7 108.0 0.7
9.|-- 196.26.0.130 0.0% 10 117.1 108.3 106.5 117.1 3.2
10.|-- 72.14.205.16 0.0% 10 112.5 108.1 105.0 112.5 1.9
11.|-- 72.14.239.53 0.0% 10 108.0 109.0 108.0 111.5 0.9
12.|-- google-public-dns-a.google.com 0.0% 10 107.8 108.0 106.5 110.0 1.1

Fyi, did submit to support. Just curious if anyone else is seeing something similar? Connecting from Cape Town. Support tested from JHB and they didn't see the same so probably isolated to CPT or so.
 
Last edited:
Is YouTube running slowly for anyone in the Eastern Cape? Are you also perhaps having general speed issues with HTTP downloads and/or PSN?
 
I am also having problems with youtube, getting a max speed of around 80-100kb/s I am in the Western Cape.
 
Just checking if this has changed but does unused capped data carry over?
 
DJ I don't want to nit-pick , but a while back you said the network operates uncontended. What changed since ?


DJ... said:
If we could employ terabits of spare capacity and cost it into the products we most certainly would. Unfortunately at current IPC pricing that's simply not something that people could afford, and unfortunately with ISPs constantly having a race to the bottom on pricing, it's very difficult to build in this network benefit as is.

Naturally we operate a contended network (or everyone would pay raw bandwidth pricing plus margin), as does every ISP. We have to manage the contention intelligently, and if an account is pushing that contention during our various peak hours into such low territory that it goes beyond just subsidising it by making a loss, but actually causes network related issues, we have to do something about it. Doing something about it means one of a few things: shaping only that user (which is what we do) and employing harsher shaping if constant throughput still continues (how can we manage if the usage patterns don't stop?); throttling (which we do not do on uncapped - we have never even built a mechanism to do this at Crystal Web); shaping EVERYONE (which is absurd IMO); buying more capacity specifically for these users (you'd be out of business adopting this method - we have been doing this for months though as a trial, and while not entirely sustainable for absolutely everyone, we do have a method of adopting this where it will work and more will be released this year about it).

Those really are your only options as an ISP, speaking openly and honestly about this. I believe we adopt the correct policy in this respect, and while it costs more money to adopt such a policy vs perhaps throttling or shaping everyone, it is worth it in the end for everyone, except those who consistently push beyond what the product they have opted for is intended for and marketed as...
Click to expand...
 
Slndrmn said:
DJ I don't want to nit-pick , but a while back you said the network operates uncontended. What changed since ?
Click to expand...

Nothing?

It was merely a case of there being enough capacity they could run uncapped with no shaping being applied.

Usage has gone up and now shaping is being applied where needed. This has always been their policy.
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X