Crystal Web ADSL performance feedback thread Part 3...

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Ryansta said:
I'm moving my in laws and friend to Crystal Web, just wanted to know before I do if the news server currently has issues(last week or 2) or if shaping has started creeping in heavily?
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The IS news server is pretty limited and the secondary one (NextGenNews) is unfortunately not a stand-alone solution. I used to try use it with a backup account elsewhere but drained that account within a few weeks.

In my opinion you do need to supplement with another. At least you can use a cheaper speed limited account to save some.
 
Orihalcon said:
What is your line speed @Ryansta?

Anything up to 10mb will pull at close to 1MB/s.

On 100mb I usually get my full 10MB/s speeds. After Bryn highlighted the speed issues I started checking on my queues completion rates in the midnight hours, and I seem to average around 5MB-7MB. DJ... has stated that they are looking into this however.
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Is that with just IS and NextGen? When those where my only primaries I hardly ever got over 1Mb/s for older items (Not in IS server). Adding another primary maxes out my line to 2MB/s.

In fact I assumed the provided NextGen account is rate limited to 1Mb/s. Which is fine as its free(ish).
 
I haven't downloaded nzbs for the last few days, but my nzbs a few minutes ago didn't drop below 10MB/s. Really nice seeing full speed. Just hope the speeds aren't confined to midnight hours. I'll download something later today to check.

lestoran said:
The IS news server is pretty limited and the secondary one (NextGenNews) is unfortunately not a stand-alone solution. I used to try use it with a backup account elsewhere but drained that account within a few weeks.

In my opinion you do need to supplement with another. At least you can use a cheaper speed limited account to save some.
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Why can't the NextGenNews (assuming the premium CW server is from them) be used by itself?
 
Bryn said:
I haven't downloaded nzbs for the last few days, but my nzbs a few minutes ago didn't drop below 10MB/s. Really nice seeing full speed. Just hope the speeds aren't confined to midnight hours. I'll download something later today to check.



Why can't the NextGenNews (assuming the premium CW server is from them) be used by itself?
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You can do a tracert to confirm its NextGenNews. Glad to know the speed is no longer limited as fibre will come to my part of the world this year (hopefully).

No UseNet server in IMHO can stand by itself. Even if completion is 99% thats still a ton of failed downloads. Thats why backup accounts are generally used. You buy a 10Gb block from a provider on a different network than your primary and it should last about 6 months.

Problem is NextGen's completion rate is not that high so your backup account will be used up in a month or so. Add another primary (and you can use a rate limited one to save) and your completion becomes high enough for the backup to last a long time and most downloads to succeed.

I personally use UseNet.farm as primary and AstraWeb as block backup on top of what CW provides and at least 95% of my downloads succeed. At the current rate the block will last over a year as well.
 
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Dear Crystalweb,
I have filled in your online form 3 times now, to cancel my service as well as log a support call and have received no confirmations as yet.
Please confirm that the cancellation has been processed.


Thanks
Craig
 
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craig1606 said:
Dear Crystalweb,
I have filled in your online form 3 times now, to cancel my service as well as log a support call and have received no confirmations as yet.
Please confirm that the cancellation has been processed.


Thanks
CrIg
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What did they say on live support chat?
 
Ho3n3r said:
What did they say on live support chat?
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I did not 'speak' to live support. I filled in the online form a few times and expected a response. I logged a support callvan expected a response.
The only reponse I received was a, 'Welcome to Crystalweb' email, which is odd because I cancelled the service.
 
craig1606 said:
I did not 'speak' to live support. I filled in the online form a few times and expected a response. I logged a support callvan expected a response.
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How did you log a support call? All support is conducted either via live chat or email so I'm wondering if there's not something odd happening here that I need to look at. I do see your cancellation in our system and due to there being a few manual checks, it goes through a process where billing approve it, as some people have attempted to cancel while still owing money or having alternate arrangements or contracts in place. So yours is set to be processed by billing and thereafter the email confirmations are sent to the registered address.

The concern here is that there is clearly a support query that has gone missing as we have the fastest support response on live chat and email, so I'd like to get a better idea of how this support query was submitted so I can follow it up and resolve any issues if there are any...
 
DJ... said:
How did you log a support call? All support is conducted either via live chat or email so I'm wondering if there's not something odd happening here that I need to look at. I do see your cancellation in our system and due to there being a few manual checks, it goes through a process where billing approve it, as some people have attempted to cancel while still owing money or having alternate arrangements or contracts in place. So yours is set to be processed by billing and thereafter the email confirmations are sent to the registered address.

The concern here is that there is clearly a support query that has gone missing as we have the fastest support response on live chat and email, so I'd like to get a better idea of how this support query was submitted so I can follow it up and resolve any issues if there are any...
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Hello DJ,

Here is the email i received on 3 May.
I did expect some followup by now hence my posting here. I did not want to end up trying to pay for another month if the cancellation was not processed in time.

"Hi Craig
Your request (69821) has been received and is being reviewed by our support staff. If you recently had a chat with a support agent, then this notice only serves as confirmation thereof and the ticket will auto-close, unless you wish to reopen it by replying to this email.
To add additional comments, simply reply to this email."
 
Once again great support from the CW team, got home to dead ADSL on Monday night, CW from it up with Telkom and a techie arrived yesterday checked everything out, went down to the exchange and ADSL back up. Less than 24 hour turn around, not bad from Telkom side either.

Now just to sort out the BS from Telkom that my exchange is not VDSL compatible when I know for a fact that it is and this was confirmed by the techie yesterday as well.
 
Maybe someone else on a 10MB Home Premium Uncapped package can help me out here.

Every evening my line speed drops. Youtube struggles to load 1080p videos and Netflix sometimes doesn't even work.

Speedtest shows download speeds between 5 - 6.5 Mbps. Fast.com shows 150 Kbps. This is in the evenings. Come morning time and both Speedtest and Fast.com are at 9.72Mbps consistently. Netflix at 1080p and youtube at 1080p.

This definitely feels like shaping/throttling even though port resets and power cycles have been done.
 
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