Crystal Web ADSL performance feedback thread Part 3...

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HavocXphere said:
@DJ... - Home capped is prioritized higher than basic uncapped right?

Also...can you skip RICA for non-SA residents?

Need to stick my parents on a new package but billing goes to me...
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Yes and yes. Just send passport copy to [email protected] referencing your email and username, and all sorted...
 
@DJ, turns out they are laying fibre through out my area. So who know when but sometime in the next year I'll be on it hopefully.
 
Still having issues with the news server. Getting 3MB/s at this time of night isn't great...
 
DJ is currently in London, support just told me. He'll be back sometime later this month, no ETA.
 
Happy to announce that even though Zayo/Blizzard have still not sorted out their network, we came up with a plan after much persistence, trial, and error, and Blizzard traffic should be down to its usual self or close to thereabouts. Once Zayo sort things out on their end we'll "put things back" the way they were before.

Let's just say we all got a bit sick of waiting for them to sort out their own problems...
 
CataclysmZA said:
DJ is currently in London, support just told me. He'll be back sometime later this month, no ETA.
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Availability is scratchy for the time being until around 6/7 July (depending on the travel and the toll it takes).

It's part of the upgrade processes which have gone from a quick upgrade and evolved into something rather massive and will hopefully shake things up a bit...
 
Thanks DJ!

Blizzard traffic is back to being perfect. Thank you for your hard work, really really appreciate it!
 
DJ... said:
Availability is scratchy for the time being until around 6/7 July (depending on the travel and the toll it takes).

It's part of the upgrade processes which have gone from a quick upgrade and evolved into something rather massive and will hopefully shake things up a bit...
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Cool, I do look forward to any upwards movement for CW. Have you read my message and considered my request?
 
Bryn said:
Still having issues with the news server. Getting 3MB/s at this time of night isn't great...
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Are you using the premium or standard news server for this? Because we have two, it's necessary to indicate.

I know it's not the network itself as it is dead quiet by 1am already, so need to know which people where to go troubleshooting with/moaning at.

We don't have the luxury of any 100Mbps Telkom test lines at our disposal (yet)...
 
DJ... said:
Are you using the premium or standard news server for this? Because we have two, it's necessary to indicate.

I know it's not the network itself as it is dead quiet by 1am already, so need to know which people where to go troubleshooting with/moaning at.

We don't have the luxury of any 100Mbps Telkom test lines at our disposal (yet)...
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The premium one. Appreciate the help.
 
DJ... said:
Happy to announce that even though Zayo/Blizzard have still not sorted out their network, we came up with a plan after much persistence, trial, and error, and Blizzard traffic should be down to its usual self or close to thereabouts. Once Zayo sort things out on their end we'll "put things back" the way they were before.

Let's just say we all got a bit sick of waiting for them to sort out their own problems...
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This is why I will continue to support CW in every way possible :)
 
DJ... said:
Happy to announce that even though Zayo/Blizzard have still not sorted out their network, we came up with a plan after much persistence, trial, and error, and Blizzard traffic should be down to its usual self or close to thereabouts. Once Zayo sort things out on their end we'll "put things back" the way they were before.

Let's just say we all got a bit sick of waiting for them to sort out their own problems...
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Awesome!!! No other ISP would have given a damn. <3 Crystalweb :D :D :D
 
Soulcode said:
Awesome!!! No other ISP would have given a damn. <3 Crystalweb :D :D :D
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I think they do, but don't always have our persistence, agility, or ability to the point that we all identify and agree on an alternate solution to make this happen, irrespective of there being temporary cost implications...;)
 
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