Crystal Web ADSL performance feedback thread Part 3...

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:erm:

With all this Brexit stuff I haven't looked at any email or MyBB and happened to reboot my router - imagine my consternation! (I immediately blamed Boris Johnson).

All sorted now. :D
 
I'm off the FTTH and on the new VDSL now. I'm a little happy because I'm getting 37Mbps on average, which I think is excellent for VDSL and its notoriously poor speeds. I'm a lot sad though because it sure ain't 100Mbps, and latency has gone up. :(
 
Bryn said:
I'm off the FTTH and on the new VDSL now. I'm a little happy because I'm getting 37Mbps on average, which I think is excellent for VDSL and its notoriously poor speeds. I'm a lot sad though because it sure ain't 100Mbps, and latency has gone up. :(
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37Mbps is pretty good on VDSL. Your exchange is on the corner of 5th and Fordyce.
 
MickeyD said:
37Mbps is pretty good on VDSL. Your exchange is on the corner of 5th and Fordyce.
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Ah yes. That heavily fenced in house with the tower. Not too far from me. I was more concerned about the stability of my connection than the speed, but so far the line stats are solid and don't fluctuate. No one wants a crappy congested exchange.
 
My line died a few minutes ago. Is this just me or anyone else having issues? It's stone dead. Red light on the router. Rebooting does nothing.

Wish my line was with CW. I've instructed Telkom numerous times to transfer my line to the holding pool and they just won't. Don't know what more I can do.
 
Bryn said:
My line died a few minutes ago. Is this just me or anyone else having issues? It's stone dead. Red light on the router. Rebooting does nothing.

Wish my line was with CW. I've instructed Telkom numerous times to transfer my line to the holding pool and they just won't. Don't know what more I can do.
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maybe it could be due to the password change.
 
Bryn said:
My line died a few minutes ago. Is this just me or anyone else having issues? It's stone dead. Red light on the router. Rebooting does nothing.

Wish my line was with CW. I've instructed Telkom numerous times to transfer my line to the holding pool and they just won't. Don't know what more I can do.
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Probably the password change? Had to speak to live support a couple of hours ago, didn't get any email. Support was fast as always...

I did get an email from some UK minister in my spam folder though...
 
now05ster said:
Probably the password change? Had to speak to live support a couple of hours ago, didn't get any email. Support was fast as always...

I did get an email from some UK minister in my spam folder though...
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How the fxk can CW change my password without sending me the new one?
 
DJ... said:
Hi guys,

An important mail has been sent out to DSL customers from us and will require your action. Please take note of it and do not ignore it or your account may stop working on your next re-connection attempt. If you haven't yet received the mail, yours is on its way. Hold tight.

More information to follow from official sources using official communication platforms.

Regards

Crystal Web
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mitchmagi said:
Crystal Web email reads:

"In our continued efforts to remain pro-active in areas relating to your security, we have amended your password accordingly.

If you make use of our portal, your password for that has been changed to:

This action was taken as a precautionary measure after suspicious activity was detected at a service provider utilised by Crystal Web. Considering that Crystal Web is not the only client of this service provider, we suggest that you take this opportunity to amend your passwords as a whole, as a part of an effort to mitigate risk on your part. This incident is currently being investigated comprehensively and we do not wish to speculate on the matter at this time. We condemn malicious actions taken by any and all groups and individuals.

Such activities have become more commonplace in recent years, and while no Crystal Web systems have been compromised or hacked, sufficient evidence exists that a service provider we rely on may have been compromised, and we therefore suggest that you too proactively amend your related passwords for other cloud services where you may utilise a similar or same password.

We feel it is imperative to inform you of this and take the appropriate steps to avoid it becoming an issue for your account. We do not believe in remaining quiet and leaving you at risk in this regard, even where fault lies with other providers. We do also firmly believe in the benefits of white-hacking, and have employed such services in the past with respect to some forms of security. However, in this case the service provider in question was not contacted in any manner, nor did they employ such services, which indicates purely malicious activity and one we take a very dim view of. And while we are not the service provider in question, we can confirm that at no point was Crystal Web contacted by the parties responsible, which further indicates that these actions were not conducted with good intentions.

We can assure you that no financial information, such as debit order details or credit card details are at risk at all, and there is no need to be concerned that any such information could be compromised by the provider in any manner, as this data is not stored nor relayed via these providers in any manner.

Please afford us your patience if you contact a support channel over the next 24 hours on account of any increase in activity that this may result in, however all additional information will be communicated by us in an official capacity from an executive level. If you have trouble amending your new password or getting connected as a result, please do let us know on live chat or email so that we can assist further.

Kind regards
Crystal Web Management "
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Bryn said:
How the fxk can CW change my password without sending me the new one?
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The above
I got mine at 04:32 2016-06-24
 
now05ster said:
Don't know if the notifications reached all the clients
Thought my Telkom line was suspended...
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daniellgr said:
The above
I got mine at 04:32 2016-06-04
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I definitely never received any email from CW. Fortunately their live chat worked in Chrome on my phone (telephonic support not available) and they could give me the password. Up and running no prob now. What bs.
 
Bryn said:
I definitely never received any email from CW. Fortunately their live chat worked in Chrome on my phone (telephonic support not available) and they could give me the password. Up and running no prob now. What bs.
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Very pro-active I would say ...... Proves that in general ISPs should be aware of issues long before their clients are affected...

Great service! :D
 
Bryn said:
I definitely never received any email from CW. Fortunately their live chat worked in Chrome on my phone (telephonic support not available) and they could give me the password. Up and running no prob now. What bs.
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It will all be revealed very soon.

And then you will throw your toys!
 
daniellgr said:
Very pro-active I would say ...... Proves that in general ISPs should be aware of issues long before their clients are affected...

Great service! :D
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One nice thing about CW is that when the s**t hits the fan you have their epic 7am-midnight live chat to fall back on. :D

MickeyD said:
It will all be revealed very soon.

And then you will throw your toys!
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Now you've piqued my curiosity. :wtf:

Can't imagine what CW-related bit of information could cause me to throw my toys...

I didn't even throw my toys with Afrihost - just switched to another ISP.
 
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