Crystal Web ADSL performance feedback thread Part 3...

[CWSamurai]

Agree. I have him on my called logged (Telkom issue) and he follows up every couple of days.

Telkom has been giving me a hard time with this one. I have no idea how something so simple could take anyone this long to resolve, but then again we're dealing with Telkom... Latest update confirms that the fault has been assigned to a technician, however from experience this does not ensure victory. I do however believe that endurance is key over here so giving up is not an option

 

[CWSamurai]

I assumed Support Samurai was a genetic mailbox used by all CW support staff.

Nope. I asked DJ... it's 1 guy.

And apparently calls get routed smartly so the right guy gets the right chat. No idea what that means

I am indeed 1 person and organic of nature. I'm mostly in charge of line management so if your problem is line-related chances are you will be dealing with me

 

[AfricanTech]

Welcome CWSamurai

 

[profeet]

I am indeed 1 person and organic of nature. I'm mostly in charge of line management so if your problem is line-related chances are you will be dealing with me

Do you have the outfit, sword and long hair :erm:

 

[SauRoNZA]

I am indeed 1 person and organic of nature. I'm mostly in charge of line management so if your problem is line-related chances are you will be dealing with me

That explains it as those are usually my issues.

 

[faniebraai]

That explains it as those are usually my issues.

The support entity linked to CW related issues must have an awfully boring job.

 

[Bryn]

The support entity linked to CW related issues must have an awfully boring job.

How I picture CW's support staff:

 

[profeet]

How I picture CW's support staff:

FTFY. just add 300 effect.

 

[CWSamurai]

More like this

 

[profeet]

More like this

broken images

 

[CAPS LOCK]

This is representative of Openweb's CEO/Support Desk.

 

[Blazzok]

I've been trying the whole day (and failing) to get a hold of anyone at CrystalWeb for support. I see the support portal is down for maintenance, but surely they can still reply on emails?

 

[Phinix]

I've been trying the whole day (and failing) to get a hold of anyone at CrystalWeb for support. I see the support portal is down for maintenance, but surely they can still reply on emails?

Live chat is online. That is my go to for support. Have you tried that?

 

[Blazzok]

Live chat is online. That is my go to for support. Have you tried that?

Yeah. When I tried it earlier, it told me it is offline but that the message has been submitted for review and processing...

 

[AfricanTech]

Live chat is the absolute best way to get CW support

Scroll to the bottom of the Web page and click on the button in the right hand corner

 

[profeet]

Live chat is the absolute best way to get CW support

Perhaps a twitter and then their own forum for at least support going forward less the boudoir spaghetti.

 

[crackersa]

Live chat is the absolute best way to get CW support

Scroll to the bottom of the Web page and click on the button in the right hand corner

And if your line is down?

 

[AfricanTech]

And if your line is down?

Tablet?

 

[Bryn]

And if your line is down?

Worked fine for me with Chrome on Android.

 

[crackersa]

Tablet?

Everyone owns a tablet? are all tablets on 3G?