Crystal Web ADSL performance feedback thread Part 3...

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Mephisto_Helix said:
View attachment 392122

Only seeing that on WA and CW ......... Mweb and Telkom and AH it's flatline. IS is wonky somewhere and it's not everywhere and it's not constant but it's def wonky and happening for some of us.

P.S - my download speed and streaming is unaffected, it's just gaming (N.A servers)
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The line is clogged with big macs and super gulps
 
Crystal Web Management said:
Ag no, that's a training issue on our end I am afraid. I will inform the agent in question. Can you give me the service request number? We have a few new agents at the moment and evidently this info slipped through the cracks. That hop won't respond.
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85059
 
Rohan said:
85059
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I've seen the data and the ticket and I see one of the guys already responded with the correct tests to run. I also concur with his findings that there is packet loss on the Telkom guest account and issues when connecting on our side, which points to there being a Telkom fault there. I do see the agent has a handle on this and is asking the right questions and requesting the correct tests. The earlier response was from one of the new agents. We will sort that part out. Thanks for bringing it to our attention.
 
Crystal Web Management said:
I've seen the data and the ticket and I see one of the guys already responded with the correct tests to run. I also concur with his findings that there is packet loss on the Telkom guest account and issues when connecting on our side, which points to there being a Telkom fault there. I do see the agent has a handle on this and is asking the right questions and requesting the correct tests. The earlier response was from one of the new agents. We will sort that part out. Thanks for bringing it to our attention.
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Make the agent wash the other agents cars
 
I find it near impossible that so many people can complain about latency and it not be ISP related.......for 2 days now i have been logging calls and get asked to run WinMTr...........Using ICMP to determine if there is a network issue is like driving a car on the ocean...........pointless. It gets the absolute lowest priority on all networks.

My average latency is 400ms.................locally...........please sort this out.
 
Kryptonite said:
I find it near impossible that so many people can complain about latency and it not be ISP related.......for 2 days now i have been logging calls and get asked to run WinMTr...........Using ICMP to determine if there is a network issue is like driving a car on the ocean...........pointless. It gets the absolute lowest priority on all networks.

My average latency is 400ms.................locally...........please sort this out.
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We have always copped to any network faults. Always.

Your mybb profile doesn't have your location nor your test results nor any details we could use, however this channel is for management to communicate and not for support, so best to indicate the ticket number for me to check. We are monitoring the support desk and escalation channels and investigating any reports of poor latency or similar. There is nothing coming up when we try to replicate on our test lines which are just standard DSL lines and identical profiles loaded.

One thing to take note of - reports of massive pings like 400ms local and a previous one of 12000ms local is quite simply, in all likelihood, not an ISP related issue. There may be very localised issues on some infrastructure that does not come up on reports, but this is not really all that likely. When reporting things here it is best to indicate what tests were run and what support told you. While you may believe that testing ICMP is pointless, the guys certainly know what they are doing and our support structures are there in order for netops to make decisions about. They are certainly not pointless at all from our side.
 
Are you sure it's just not the end of the month and you / your upstream providers not taking strain as that's exactly what it feels like

85216 ref #
 
Kryptonite said:
Are you sure it's just not the end of the month and you / your upstream providers not taking strain as that's exactly what it feels like

85216 ref #
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IS have already publicly confirmed on MyBroadband that there are no capacity constraints or lack of bandwidth when it comes to us, so I am very certain that this is not the case.
 
So then let's have the Fenix graphs from IS put up here for everyone to see so we can put that question to rest............
 
now that concerns me.........barely anything happening this week.........it's dead in the water from a usage perspective.........does that not concern anyone @ CW?
 
Kryptonite said:
now that concerns me.........barely anything happening this week.........it's dead in the water from a usage perspective.........does that not concern anyone @ CW?
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it just means there is plenty of capacity...




and if you looked closely, you'd see it is not the DSL links. :p
 
Kryptonite said:
So then let's have the Fenix graphs from IS put up here for everyone to see so we can put that question to rest............
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If the head of broadband operations at IS is not sufficient to convince you, including his email address in the post, then I'm not sure anything else will. We do not disclose our capacity numbers nor utilisation as this is deeply confidential information and our intellectual property. There certainly are no capacity constraints on our end.
 
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