Crystal Web ADSL performance feedback thread Part 3...

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TehStranger said:
CW reps can request it though. Either way the thread is no longer official, that's all she wrote folks.

I point out the thread title says "official" after Sinbad mentioned that it's not an official channel, thread title then changes almost immediately to removed "offical" after my post.

or 1 + 1 = 2
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Some time ago the user "CW Management" mentioned in this thread that there would no longer be a "support channel" here. At that stage I should have amended the thread title but did not think to do it. Your post came through while I was sitting in a mile-long cashier's queue at the traffic department, bored out of my skull... hence the quick change. :p
 
MickeyD said:
Some time ago the user "CW Management" mentioned in this thread that there would no longer be a "support channel" here. At that stage I should have amended the thread title but did not think to do it. Your post came through while I was sitting in a mile-long cashier's queue at the traffic department, bored out of my skull... hence the quick change. :p
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The first post...

Crystal Web Management said:
Hi all. As management of Crystal Web we have decided to re-engage with the community via the forums only for now, as numerous customers it appears are upset with us over Shaun's banning. Unfortunately we cannot comment on that for various reasons. Our absence has been in lieu of uncertainty over MyBroadband's position on our company, as we do not wish to dedicate resources such as salaries and time to a forum where the reps may be banned. We have taken the decision not to engage on any subjects of relating to our executive team, as a result and will consider a more regular support orientated approach should all remain peaceful and civil from MyBroadband's management.
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The opening of a post a short while later...

Crystal Web Management said:
Please note that this account is not manned by previous resources and we therefore cannot commit as much time as Shaun was able to, into this forum. We do however have a view of restoring support resources to the forum in due course, under certain conditions.
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Just looked at the CW website and saw this: "When asked to choose between Crystal Web and our competitors, here is what people said" 6 Weeks ago I would happily recomended CW to anybody, but now I'm not so sure.

I just get the feeling that something is not quite right at CW? Website without a portal, No idea of how much data I have used this month since the daily emails doesn't work, Passwords that is given to us without me being able to change is myself (Can it be done on the IS Portal?), tinfoil hat stories of some kind of mission to badmouth CW, and total silence from CW management. Nevermind that some of my personal info is still plastered ever the internet.

My line speed is still fine, except when it really matter, like on a Saturday night when kids wants to watch Youtube with a bunch of friends. Luckily this seems fix itself after a few hours. When I contacted support, all they could do was to describe my problem as "that's weird" and point to multiple disconnects which was expected as i reset my modem a bunch of time before contacting them.

Come on CW. Give us the service that we are used to, even if we can go back to the old packages. I know it was more expensive, but at least I knew how mach data I still had left at any time of the month. I'm totally willing to pay a premium subscription for a good service. At the moment we are not getting that.
 
+ 1000

Was worried about these cuts form the start.

I don't want a another Afrihost - there are plenty of budget ISP's out there with line quality matching their prices. I'm with CrystalWeb because they where better, not cheaper.
 
Does anybody have an idea how to unsubscribe from getting SMSs whenever CW creates or solves network incidents?

I subscribed to get this info from the CW network information page when the new website went live, and have been getting SMS ever since. Now i'm trying to stop these and there find that there is no unsubscribe options available.

Logged a ticket, and CW reckon they cannot stop these SMSs. Just another irritation to add to my previous list.
 
savage said:
That is completely unacceptable IF it's true...
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This is the email I got from them:

"Unfortunately that is not on a mailer that is a system notice and can not be turned off.
Kind regards
CW support"

I asked them to escalate the call.

EDIT: Just got an SMS that I have been successfully unsubscribed from Crystal Web status updates. I guess it is possible after all... :confused: You must just complain enough...
 
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Local CW test
5711520168.png
Local AH Test
5711526878.png

Been having issues since the 1st of the month. Created multiple support tickets - with evidence - and have been escalated twice. No resolution or feedback or progress update for that matter.

Ai.
 
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Tenda.Home - 0 | 240 | 240 | 0 | 0 | 34 | 0 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| cdsl1-rba-vl2360-ipc.ip.isnet.net - 0 | 240 | 240 | 10 | 56 | 432 | 95 |
| cdsl1-rba-vl2360.ip.isnet.net - 0 | 240 | 240 | 10 | 26 | 346 | 94 |
| cdsl1-rba-vl150.ip.isnet.net - 0 | 240 | 240 | 10 | 25 | 338 | 93 |
| core2b-pkl-te0-0-0-0.ip.isnet.net - 0 | 240 | 240 | 11 | 24 | 338 | 88 |
|core2b-dock-ten-0-4-0-0sub8.ip.isnet.net - 0 | 240 | 240 | 189 | 202 | 517 | 273 |
| bbc-linx.pr01.rbsov.bbc.co.uk - 0 | 240 | 240 | 188 | 205 | 519 | 276 |
| No response from host - 100 | 49 | 0 | 0 | 0 | 0 | 0 |
| ae0.er02.cwwtf.bbc.co.uk - 0 | 240 | 240 | 201 | 218 | 529 | 283 |
| 132.185.255.165 - 3 | 217 | 211 | 193 | 204 | 521 | 281 |
| 212.58.246.78 - 0 | 240 | 240 | 189 | 203 | 513 | 275 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Still waiting for feedback, is it Telkom or CW? No answer from either yet.
 
Received this via email alert

DSL Gauteng increased latency and packet loss
Incident Report for Crystal Web
New Incident Status: Identified
The issue has been isolated to a fibre break on Openserve's network and their teams are on-site busy with repairs.
Oct 13, 14:41 SAST
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Sinbad said:
do me a favour, hit up https://www.fast.com and tell me what it says?
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5 Runs resulted in - 9.3/9.8/9.4/9.4/9.3 on a 12mbps


That is the strange thing and that stumps both Telkom and CW, my speed tests are great, my jitter is low, and my speed on everything runs full ... except streaming (and the occasional torrent, but I know that may vary depending on network load, since I am uncapped)


It is just so strange that my issue cropped when the whole fibre thing went to hell for a lot of users (and a lot of non fibre uses in the last 2 weeks or so) ... And when I used a capped guest account everything ran like a dream (I was getting 10mbps throughput on YT)

I just can't afford a package on capped that will give me the data I might need (lately I have been tame on data usage, but recently had to replace my gaming drives so I need to do some major downloading soon)
 
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Emissary_Of_Pain said:
5 Runs resulted in - 9.3/9.8/9.4/9.4/9.3 on a 12mbps


That is the strange thing and that stumps both Telkom and CW, my speed tests are great, my jitter is low, and my speed on everything runs full ... except streaming (and the occasional torrent, but I know that may vary depending on network load, since I am uncapped)
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What's you usage looking like so far? Last month and this month to date...
 
MickeyD said:
What's you usage looking like so far? Last month and this month to date...
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I would have to get a hold of CW during the day to find out, I bin their constant usage emails due to being uncapped ... lol


I know a couple months back I was on a 325GB capped and I was reaching my cap no issues so I am assuming between 300GB & 600GB


When I was with AH, I was using 600GB +
 
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