Crystal Web ADSL performance feedback thread Part 3...

[crackersa]

And you really did not think that we would have done this already? You do realise that this fault is already in it's third week?

Shame...just trying to help. Enjoy your reduced speeds....

 

[SauRoNZA]

Call CW and just have them confirmed....that's if they manage your line and not telkom.

From personal experience CW can't physically see if you are on VDSL or ADSL they only believe what Telkom tell them which isn't always correct.

As for the downgrade drama...I'm still stuck on 2MB.

Line went down a few times this afternoon and I thought FINALLY! Only for it to re-sync at 2MB again.

My Xbox One is pretty much useless with the queue of updates pending.

 

[crackersa]

From personal experience CW can't physically see if you are on VDSL or ADSL they only believe what Telkom tell them which isn't always correct.

As for the downgrade drama...I'm still stuck on 2MB.

Line went down a few times this afternoon and I thought FINALLY! Only for it to re-sync at 2MB again.

My Xbox One is pretty much useless with the queue of updates pending.

That sucks. And you are sticking around?

 

[MickeyD]

From personal experience CW can't physically see if you are on VDSL or ADSL they only believe what Telkom tell them which isn't always correct.

As for the downgrade drama...I'm still stuck on 2MB.

Line went down a few times this afternoon and I thought FINALLY! Only for it to re-sync at 2MB again.

My Xbox One is pretty much useless with the queue of updates pending.

Even I am struggling to get a techie to fix it for you!!

 

[MickeyD]

That sucks. And you are sticking around?

Even if he moves to another ISP it would still require a techie to physically go make some changes...

 

[SauRoNZA]

Even I am struggling to get a techie to fix it for you!!

Well I can only be grateful for your efforts.

It's a crazy situation to be in.

 

[SauRoNZA]

That sucks. And you are sticking around?

Well this is an Openserve problem so the ISP is somewhat irrelevant.

 

[NeoNarchy]

Does CW have a working User Control Panel yet? I need to topup data due to the family visiting & thinking I run an internet cafe

 

[MickeyD]

Does CW have a working User Control Panel yet? I need to topup data due to the family visiting & thinking I run an internet cafe

If you don;t come right I can send you my old TI uncapped account details. In process of being cancelled..

 

[NeoNarchy]

If you don;t come right I can send you my old TI uncapped account details. In process of being cancelled..

Tnx will keep that in mind

 

[SauRoNZA]

Today is 3 weeks on 2MB.

I hope they'll be billing me accordingly and that I don't need to fight about it.

 

[zamicro]

Today is 3 weeks on 2MB.

I hope they'll be billing me accordingly and that I don't need to fight about it.

Luckily I am not on 2mbps, but I am still a long way away from the 40mbps for which I am paying.

I really do hope that we will be ZERO billed.

 

[MickeyD]

Today is 3 weeks on 2MB.

I hope they'll be billing me accordingly and that I don't need to fight about it.

Normally you are billed the full amount and given a rebate...

I wonder if Openserve will be giving CW a rebate as well?

 

[snail112]

I hope openserve and telkom get their act togeter this week. It is almost a week now that my line is cometely dead for no reason.

 

[Bryn]

My area still isn't live on the fibre system.

 

[MickeyD]

My area still isn't live on the fibre system.

When I heard the cutover date of 23 Dec I thought "no ways!".

 

[Zenbaas]

Well this is an Openserve problem so the ISP is somewhat irrelevant.

Today is 3 weeks on 2MB.

I hope they'll be billing me accordingly and that I don't need to fight about it.

Considering the above I genuinely have to wonder if they'll "bill you accordingly".
After all they simply increased the early adopters pricing without even informing them and subsequently ignored the issue going forward hoping it would simply go away.

 

[SauRoNZA]

We shall see.

 

[snail112]

Correct me if I'm wrong. :crylaugh:


ADSL is a best effort service? Right?



Why not pay them for this best effort service?



Try your effort best to pay for the service that you got?? :crylaugh:

 

[SauRoNZA]

Correct me if I'm wrong. :crylaugh:


ADSL is a best effort service? Right?



Why not pay them for this best effort service?



Try your effort best to pay for the service that you got?? :crylaugh:

It's also a graded service and in this case it's very Black and white that I'm syncing at 2Mb so it's a simple case of billing me for a 2MB line instead of 20.