DStv reduces streaming limit - now some subscribers get zero simultaneous streams

Is canceling as simple as making your decoder inactive or are there more hoops through which to jump?
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TheChamp said:
I would never assume anything, but give it a try and see.
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I wouldn't be surprised if I have to call them up to officially sever all ties.

Figured someone on here would have done the process already and be able to advise.

Very keen not to have the R900+ coming off my account every month...
 
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hj2k_x said:
I wouldn't be surprised if I have to call them up to officially sever all ties.

Figured someone on here would have done the process already and be able to advise.

Very keen not to have the R900+ coming off my account every month...
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I did a similar thing some time ago, I was paying for mine and my parents so I figured I would cancel mine and stream from my parents. I never even deactivated it on the app, just stopped paying, luckily it wasn't a debit order so it was much easier.

It should also be as straightforward with a debit order but you never know.
 
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hj2k_x said:
I wouldn't be surprised if I have to call them up to officially sever all ties.

Figured someone on here would have done the process already and be able to advise.

Very keen not to have the R900+ coming off my account every month...
Click to expand...
You can send an email to [email protected]
Friend did it and got a confirmation the same day
 
Crowley said:
Like I asked in another thread where you called people idiots, give me a streaming service where my retired mother can stream her Afrikaans programs without paying for DSTV.

If you don't want to pay for it, fine. For me the value proposition is still there because it keeps my mother happy so I will continue being sick in the head and paying them 1k a month.
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What about Showmax.. A lot of Afrikaans shows there.. I must say I enjoy Showmax more than Netflix and Amazon these days
 
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hj2k_x said:
I wouldn't be surprised if I have to call them up to officially sever all ties.

Figured someone on here would have done the process already and be able to advise.

Very keen not to have the R900+ coming off my account every month...
Click to expand...
^^ Same boat here.
TLDR - Now in month 3 after DSTV cancellation, debit order issues ongoing.

Would really appreciate your update if, and how, you managed to stop the debit orders.
Ours was month to month after ' price lock' debit order contract expired years ago.

mid Feb DSTV Premium cancelled, confirmed online.
25 Feb. Service de-activated, confirmed cancelled online, nil account balance.
26 Feb. Incorrect R 949 debit order deducted. Here we go.
27 Feb Refund promised within 7 days.
26 Mar. R949 refunded, confirmed Feb cancellation yet again. No debit order taken.

Naively thought that was the end of it.
- not a freakin chance ...

26 April R1883 debit order deducted.
27 April Another hour on call with DSTV.
Agent very politely agreed the debit orders should have stopped and said " DSTV system had somehow incorrectly re-activated the service'.
She emailed formal apology with confirmation of Feb cancellation and ref no.for R 1883 refund promised.

9 May - No refund to date.

TIA :)
 
Daisy Cloudskitter said:
^^ Same boat here.
TLDR - Now in month 3 after DSTV cancellation, debit order issues ongoing.

Would really appreciate your update if, and how, you managed to stop the debit orders.
Ours was month to month after ' price lock' debit order contract expired years ago.

mid Feb DSTV Premium cancelled, confirmed online.
25 Feb. Service de-activated, confirmed cancelled online, nil account balance.
26 Feb. Incorrect R 949 debit order deducted. Here we go.
27 Feb Refund promised within 7 days.
26 Mar. R949 refunded, confirmed Feb cancellation yet again. No debit order taken.

Naively thought that was the end of it.
- not a freakin chance ...

26 April R1883 debit order deducted.
27 April Another hour on call with DSTV.
Agent very politely agreed the debit orders should have stopped and said " DSTV system had somehow incorrectly re-activated the service'.
She emailed formal apology with confirmation of Feb cancellation and ref no.for R 1883 refund promised.

9 May - No refund to date.

TIA :)
Click to expand...

This will go on for at least another 6 months, and 24 months from now you may get a new debit order against the account because the "system" incorrectly reactivated the service.
 
Daisy Cloudskitter said:
^^ Same boat here.
TLDR - Now in month 3 after DSTV cancellation, debit order issues ongoing.

Would really appreciate your update if, and how, you managed to stop the debit orders.
Ours was month to month after ' price lock' debit order contract expired years ago.

mid Feb DSTV Premium cancelled, confirmed online.
25 Feb. Service de-activated, confirmed cancelled online, nil account balance.
26 Feb. Incorrect R 949 debit order deducted. Here we go.
27 Feb Refund promised within 7 days.
26 Mar. R949 refunded, confirmed Feb cancellation yet again. No debit order taken.

Naively thought that was the end of it.
- not a freakin chance ...

26 April R1883 debit order deducted.
27 April Another hour on call with DSTV.
Agent very politely agreed the debit orders should have stopped and said " DSTV system had somehow incorrectly re-activated the service'.
She emailed formal apology with confirmation of Feb cancellation and ref no.for R 1883 refund promised.

9 May - No refund to date.

TIA :)
Click to expand...
Why don't you in the interim go for the lowly priced dstv package now whilst you sort your debit order problem?
 
Daisy Cloudskitter said:
^^ Same boat here.
TLDR - Now in month 3 after DSTV cancellation, debit order issues ongoing.

Would really appreciate your update if, and how, you managed to stop the debit orders.
Ours was month to month after ' price lock' debit order contract expired years ago.

mid Feb DSTV Premium cancelled, confirmed online.
25 Feb. Service de-activated, confirmed cancelled online, nil account balance.
26 Feb. Incorrect R 949 debit order deducted. Here we go.
27 Feb Refund promised within 7 days.
26 Mar. R949 refunded, confirmed Feb cancellation yet again. No debit order taken.

Naively thought that was the end of it.
- not a freakin chance ...

26 April R1883 debit order deducted.
27 April Another hour on call with DSTV.
Agent very politely agreed the debit orders should have stopped and said " DSTV system had somehow incorrectly re-activated the service'.
She emailed formal apology with confirmation of Feb cancellation and ref no.for R 1883 refund promised.

9 May - No refund to date.

TIA :)
Click to expand...
I actually managed to do it all online. They even refunded a debit order that had already come off!
 
hj2k_x said:
I actually managed to do it all online. They even refunded a debit order that had already come off!
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^ OK, cheers for quick reply.
Helps to know you ( and/or anyone else) managed to cancel with no debit order issues.
 
Maybe a good idea to first downgrade to the lowest package, Easyview, wait a day or 2 and then cancel. Then incorrect debit orders would be small.
But you can only downgrade at the end of your billing cycle (of course you can upgrade anytime...)
 
ajax said:
Maybe a good idea to first downgrade to the lowest package, Easyview, wait a day or 2 and then cancel. Then incorrect debit orders would be small.
But you can only downgrade at the end of your billing cycle (of course you can upgrade anytime...)
Click to expand...
Or they could, ya know, just function properly...

I'll just cut them off at source, reverse the debit and tell my bank to do the same going forward.

Wonder if anyone else has been double or incorrectly debited this month?
 
hj2k_x said:
I spoke too soon

They refunded me last month.

This month, even though my account remains cancelled, they have bill me sommer twice! :(
Click to expand...
^^ Same scenario here. Sorry to hear you may also be in for the long haul.:(
Our service was cancelled 25 Feb then double debit order taken a month after initial refund for first incorrect debit order.

Latest DSTV agent ( 011 289 2222) emailed confrmation with another ref no. last month that :-

'Incorrect system re-activation' cancelled, no further debit orders will be deducted .
Incorrect 2 month debit order R1803 to be refunded.

No refund yet.
Getting ready to register formal complaints to all possible authorities if not resolved by end May.
 
Daisy Cloudskitter said:
^^ Same scenario here. Sorry to hear you may also be in for the long haul.:(
Our service was cancelled 25 Feb then double debit order taken a month after initial refund for first incorrect debit order.

Latest DSTV agent ( 011 289 2222) emailed confrmation with another ref no. last month that :-

'Incorrect system re-activation' cancelled, no further debit orders will be deducted .
Incorrect 2 month debit order R1803 to be refunded.

No refund yet.
Getting ready to register formal complaints to all possible authorities if not resolved by end May.
Click to expand...
Thanks for this.

Maybe easier to just block the debit from your end with the bank? I'm going to try that.
 
hj2k_x said:
Thanks for this.

Maybe easier to just block the debit from your end with the bank? I'm going to try that.
Click to expand...
Yes, did online' stop' at the bank, but I gather that any change to debit order value just goes through again.

Will try sending DSTV's written confirmation email to the bank next.
Insanely difficult to cancel debit order contracts, even long after expiration. :(
 
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