FNB Double-Up fuel spend eBucks problems are back

[Jan]

FNB eBucks problems return — Check your fuel spend

FNB customers should carefully check their eBucks accounts to ensure they have received the correct number of points in October 2021 for fuel spend.

Several MyBroadband forum members and a MyBroadband employee have reported they did not get their Fuel Double-Up eBucks allocations despite meeting all the requirements.

 

[ebendl]

This is literally why I have a Tyme account - so that I can use a different card at forecourts at other non-Engen garages.

 

[STORMERSFAN]

Never ever go into the convenience stores with your fnb cards! Lol

 

[McGuywer]

Remember, the flip side of this is that some gas bottle replacements are marked as fuel.
So you win some, lose some.

 

[PsYTraNc3]

Luckily no issues for me even though I have made some non-Engen forecourt spends.

 

[STORMERSFAN]

Remember, the flip side of this is that some gas bottle replacements are marked as fuel.
So you win some, lose some.

I would rather not take the risk.. Unless of course you don't max the petrol allocation

 

[3WA]

Remember, the flip side of this is that some gas bottle replacements are marked as fuel.
So you win some, lose some.

Damn I wish I knew this at the beginning of winter.

 

[lordnokon]

I have the same issue as per this article... Continuously having to fight with eBucks because they don't allocated points correctly, end up waiting up till a month to rectify the problem.

 

[marbro]

Good thing its a free service that you dont have to use....

 

[RudderVator]

I have the same issue as per this article... Continuously having to fight with eBucks because they don't allocated points correctly, end up waiting up till a month to rectify the problem.

Ah it was an “Accident” how many people will never notice or query? Save a boat load of cash for FNB.

 

[ebendl]

Good thing its a free service that you dont have to use....

Not quite true. You don't have to use it, sure, but it is anything but "free". You pretty much have to sell your soul to FNB and do all kinda stupid things (like use certain parts of the app at least once a month) to maintain your status so that you get better eBucks levels.

And of course, to get the double-up feature, you have to have your car financing at Westbank and ONLY use Engen garages, which definitely has a cost associated to it (it might not be the closest to you etc.). I actually know of some people who specifically financed a small part of their car with westbank so that they can get the fuel double-up feature.

 

[Lupus]

Not quite true. You don't have to use it, sure, but it is anything but "free". You pretty much have to sell your soul to FNB and do all kinda stupid things (like use certain parts of the app at least once a month) to maintain your status so that you get better eBucks levels.

And of course, to get the double-up feature, you have to have your car financing at Westbank and ONLY use Engen garages, which definitely has a cost associated to it (it might not be the closest to you etc.). I actually know of some people who specifically financed a small part of their car with westbank so that they can get the fuel double-up feature.

You don't have to do any of that, unless you want the benefit.

 

[krycor]

Ah that explains it all.. I guess I should get an alt card as someone suggests.

 

[ebendl]

Ah that explains it all.. I guess I should get an alt card as someone suggests.

Tyme works well and is cheap
Only thing lacking is Apple Pay support, but I guess most of their user base are hardly iPhone users.

 

[RudderVator]

Tyme works well and is cheap
Only thing lacking is Apple Pay support, but I guess most of their user base are hardly iPhone users.

No but but, I need to spend R209+ or more on Premier in order for me to get R300 back in points each month if I jump high enough for FNB

And maybe use the airport lounge benefit once a year, you know to feel just a little important…

 

[modern10]

Tyme works well and is cheap
Only thing lacking is Apple Pay support, but I guess most of their user base are hardly iPhone users.

Tyme blocked my avvount and I haven't been able to access it for over 24 hours. No one can assist me. Apparently I have to wait for them to call me. So I'll stick to fnb. If my banker can't help I can actually go to a branch.

 

[ebendl]

No but but, I need to spend R209+ or more on Premier in order for me to get R300 back in points each month if I jump high enough for FNB

And maybe use the airport lounge benefit once a year, you know to feel just a little important…

I did get more than R3,000 worth of eBucks over the last month...

 

[acp]

I did get more than R3,000 worth of eBucks over the last month...

Yup - private banking makes little sense in this digital world...

However, they pay me about R 40k per year after fees to do so... And no, no savings or investments with FNB/RMB/FRG and the 'hoops' are quite simple once you find your rhythm.

 

[deweyzeph]

Geez, who's got time to worry about this crap.