FNB eBucks change backlash

Rewards are fluid. The idea of choosing your bank based on them is ludicrous.
 
bwana said:
Rewards are fluid. The idea of choosing your bank based on them is ludicrous.
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Yup, don't get the logic of the people moaning about this. Does it cost you anything? Some people play the game and get the rewards others don't.
Play, don't play who cares. I don't like the rules right now, but it's not the first time fnb have done rules I didn't like and for 6 months or so barely earned any ebucks. But then they changed the rules and suddenly I was earning tons without doing a thing and it changed again and back to nothing and so on.
Same as the shops changing
 
bwana said:
Rewards are fluid. The idea of choosing your bank based on them is ludicrous.
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Chopping and changing regularly due to rewards systems is crazy, yes agreed.

But all things being equal (i.e. they do the basics right and have a solid product line), if one is looking to change banks, changing to a bank that has the better rewards system is a no-brainer.

Now the brain-trust in FNB's marketing department are gaslighting clients telling them it's easier to earn rewards when clearly in practical terms it isn't.
 
I think the point is despite how sht FNB has got, like channeling near all service requests to their garbage secure chat, people have stuck it out because eBucks made it worth the pita but now that's not worth the effort there's very little to keep people from moving to other banks like Discovery or Capitec with low fees and high quality customer support.
 
Jet-Fighter7700 said:
wow can people moan and groan so much, I mean I get it, you spend so much, you want a bit extra.

<snip>
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This post was ironic... anyways, FNB can do as they please, they make the rules. People don't have to like it and there is no law against complaining about it. FNB can't expect their praises to still be sung after this.
 
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Lupus said:
Yup, don't get the logic of the people moaning about this. Does it cost you anything? Some people play the game and get the rewards others don't.
Play, don't play who cares. I don't like the rules right now, but it's not the first time fnb have done rules I didn't like and for 6 months or so barely earned any ebucks. But then they changed the rules and suddenly I was earning tons without doing a thing and it changed again and back to nothing and so on.
Same as the shops changing
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Well invariably it will cost most people something to maintain level 5 assuming even that is possible.

I've been on level 5 consistently for over 13 years now, barring one or two months during that time where I might have made a mistake in terms of following the rules or doing something on time.

These changes are not earth shattering for me, more of a PITA. So I don't complain for myself right now, but I can see that if this trend continues only the multi-multi millionaires will be able to comply with the rules to maintain level 5. But if one is a multi-multi millionaire, again why would you bother with this nonsense. Already as it goes eBucks rules are potentially not in the best financial interests of any of it's clients. I get it though, they are a business and their obligation is to their shareholders. Their clients are just there to be milked and unfortunately that is how goes in the business world.
 
RogueTr00per said:
Well invariably it will cost most people something to maintain level 5 assuming even that is possible.

I've been on level 5 consistently for over 13 years now, barring one or two months during that time where I might have made a mistake in terms of following the rules or doing something on time.

These changes are not earth shattering for me, more of a PITA. So I don't complain for myself right now, but I can see that if this trend continues only the multi-multi millionaires will be able to comply with the rules to maintain level 5. But if one is a multi-multi millionaire, again why would you bother with this nonsense. Already as it goes eBucks rules are potentially not in the best financial interests of any of it's clients. I get it though, they are a business and their obligation is to their shareholders. Their clients are just there to be milked and unfortunately that is how goes in the business world.
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Or like previous years they change the rules again and it's easier. There have been years where you needed a will, where you needed a connect contract, only pay with your credit card and various other silly things.
 
Lupus said:
Or like previous years they change the rules again and it's easier. There have been years where you needed a will, where you needed a connect contract, only pay with your credit card and various other silly things.
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Fair enough, so its swings and roundabouts. But its understandable that clients are upset that after only 3 months with the new 2025-2026 rules they gave notice for quite big and negative changes to be applicable from 1 November.
 
I mean 23 years ago. https://iol.co.za/personal-finance/...-complaints-of-customer-about-ebucks-rewards/
13 years ago
businesstech.co.za

FNB retracts eBucks rule

FNB has removed one of the new rules it implemented earlier this year, and will backdate earnings to those affected, according to a report from MoneyWeb.
businesstech.co.za businesstech.co.za
People moaning when makro was removed
J

Thread 'eBucks can no longer be spent or earned at Makro'

eBucks can no longer be spent or earned at Makro

FNB customers will no longer be able to spend or earn eBucks at Makro, according to a notification on the company's eBucks Rewards portal.

When customers visit the eBucks Rewards page, they are presented with a pop-up notification informing them of the change to the system.
2024
Daniel Puchert

Thread 'FNB made it slightly more difficult to reach eBucks Level 5'

FNB's new rules for hitting eBucks Level 5

FNB has made it slightly more difficult for Premier customers to reach eBucks Reward Level 5 from 1 July 2024.

Along with account and transaction pricing changes, the bank is updating its eBucks earning rules from next month.
  • Haha
2009
MR.C

Thread 'eBucks'

Who's earning ebucks from FNB and is happy?

I used to earn (happy), then they changed few things like no earnings from standard credit card, only silver and better. Now (not happy).
I found it to be the best rewards program cos you can buy almost anything with ebucks.

Whats the best rewards program for spending?

Seems that whenever they change rules people moan.
 
RogueTr00per said:
Fair enough, so its swings and roundabouts. But its understandable that clients are upset that after only 3 months with the new 2025-2026 rules they gave notice for quite big and negative changes to be applicable from 1 November.
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That is something to be upset about. Just looking over the years there's always complaints when they change rules.
 
Agreed, changes and complaints are part of the eBucks game. It's just that this time the changes were particularly large and totally unexpected 3 months into the latest new rule-set, so a total bait and switch.

eBucks partner removal is understandably going to happen from time to time and can't always be timed to tie in with the 1 July annual rule change date.
 
RogueTr00per said:
Agreed, changes and complaints are part of the eBucks game. It's just that this time the changes were particularly large and totally unexpected 3 months into the latest new rule-set, so a total bait and switch.

eBucks partner removal is understandably going to happen from time to time and can't always be timed to tie in with the 1 July annual rule change date.
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Yup, hopefully they listen to the backlash and revert.
 
Yeah they probably won't listen and I agree the percentage of clients in an uproar is small.

But in terms of marketing this seems like it's potentially a bad move, no longer will you have clients singing the praises of eBucks as a rewards programme. For every disgruntled eBucks engaged customer you will now have zero chance of gaining new clients if the topic of FNB and eBucks comes up.
 
RogueTr00per said:
This post was ironic... anyways, FNB can do as they please, they make the rules. People don't have to like it and there is no law in complaining about it. FNB can't expect their praises to still be sung after this.
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my point exactly, people are just complaining for the sake of complaining, and accusing me of working for FNB,
all im pointing out is this is FNB system, they can change it at will, you either adapt or STFU.
 
Mirai said:
Banks can't afford to pay salaries, pay tax, pay crime fees, pay exec bonuses and make a profit while giving all these perks. At the end of the day there are a handful of banks in SA, and the typical person has to bank with at least one of them. Those who leave FNB will find nothing better or worse next door.
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There are many cheaper and better options.

Jumping through hoops for banks to "earn" loyalty point is stupid. Banks should jump through hoops to keep their customers!
 
Johand said:
Are you an FNB employee? The FNB value proposition has deteriorated significantly. Decisions was made on the value proposition. FNB changed the value proposition after they managed to get the clients.

So now the same reason why people joined FNB will cause people to leave FNB.

I am not sure why anybody would defend any company making their products worse.
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It was always going to happen. Ebucks relied on customer promotion. Over time people got wise and either left because they realised they were getting nothing or maxed it out. Both were a loss. You can't complain when you had it good and got something you weren't entitled to for free. Rewards programs are like pillows, swap out what doesn't work and move to where you get the best value.

It's the same with streaming services. They were running at a loss and now when they naturally had to increase prices and decrease value people are complaining they're working more like traditional tv.
 
bwana said:
Rewards are fluid. The idea of choosing your bank based on them is ludicrous.
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I guess that depends on the value of the rewards. If bank A offers R5000pm reward and bank B R200, are you telling me that won't influence your decision?
 
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