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Thought you might want to see what I have just sent to screamer.
I'm going back to Telkom, they might be dogs but at least you get what you pay for.
To whom it may concern.
Please do not bother to bill me next month or ever again for that matter. I have had my Telkom land line disconnected 2 years ago due to their incompetence and moved over to GWI/Screamer. I have recommended your service to quite a few of my friends and we all have the same complaints about your service. Since December 08 I have had no connectivity what so ever. Tech support is as helpful as a knife in the eye and I am tired of hearing that the problem is on my side. When I ask for a call out, they tell me that my hardware is 100% and when I call Tech Support they tell me the tower I connect to is also in working order. Underneath you will see what my ping times have been for the past couple of days each time I have tried and access my connection.
My username is ******* and I connect to the ******* tower in ******.
*******
PS. A friend of mine pays for the 256kb 3gig cap same as mine, but has a download rate of 280kb, how do you explain that?
Saturday 10 January
1:54 AM
Pinging
www.l.google.com [66.249.91.103] with 32 bytes of data:
Request timed out.
Reply from 66.249.91.103: bytes=32 time=773ms TTL=239
Reply from 66.249.91.103: bytes=32 time=1019ms TTL=239
Reply from 66.249.91.103: bytes=32 time=1145ms TTL=239
Ping statistics for 66.249.91.103:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 773ms, Maximum = 1145ms, Average = 979ms
1:57 AM
Pinging
www.l.google.com [66.249.91.103] with 32 bytes of data:
Reply from 66.249.91.103: bytes=32 time=1196ms TTL=239
Reply from 66.249.91.103: bytes=32 time=2242ms TTL=239
Request timed out.
Request timed out.
Ping statistics for 66.249.91.103:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 1196ms, Maximum = 2242ms, Average = 1719ms
2:17 PM
ping
www.google.com
Ping request could not find host
www.google.com. Please check the name and try a
gain.
6:45 PM
Pinging
www.l.google.com [66.249.91.99] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 66.249.91.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
6:52 PM
Pinging
www.l.google.com [66.249.91.104] with 32 bytes of data:
Request timed out.
Reply from 192.168.0.1: Destination net unreachable.
Reply from 192.168.0.1: Destination net unreachable.
Reply from 66.249.91.104: bytes=32 time=290ms TTL=239
Ping statistics for 66.249.91.104:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 290ms, Maximum = 290ms, Average = 96ms
7:24 PM
Ping request could not find host
www.google.com. Please check the name and try a
gain.
7:25 PM
Pinging
www.l.google.com [66.249.91.99] with 32 bytes of data:
Reply from 192.168.0.1: Destination net unreachable.
Reply from 192.168.0.1: Destination net unreachable.
Reply from 192.168.0.1: Destination net unreachable.
Reply from 66.249.91.99: bytes=32 time=549ms TTL=239
Ping statistics for 66.249.91.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 549ms, Maximum = 549ms, Average = 137ms
Sunday 11 January 9:41 AM
Pinging
www.l.google.com [66.249.91.99] with 32 bytes of data:
Reply from 66.249.91.99: bytes=32 time=349ms TTL=239
Request timed out.
Request timed out.
Reply from 192.168.0.1: Destination net unreachable.
Ping statistics for 66.249.91.99:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 349ms, Maximum = 349ms, Average = 174ms
10:17 AM
Pinging
www.l.google.com [66.249.91.99] with 32 bytes of data:
Reply from 66.249.91.99: bytes=32 time=425ms TTL=239
Reply from 66.249.91.99: bytes=32 time=998ms TTL=239
Reply from 66.249.91.99: bytes=32 time=440ms TTL=239
Request timed out.
Ping statistics for 66.249.91.99:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 425ms, Maximum = 998ms, Average = 621ms
11:56 PM
Ping request could not find host
www.google.com. Please check the name and try a
gain.
11:57 PM
Pinging
www.l.google.com [66.249.91.147] with 32 bytes of data:
Reply from 66.249.91.147: bytes=32 time=298ms TTL=239
Reply from 66.249.91.147: bytes=32 time=338ms TTL=239
Reply from 66.249.91.147: bytes=32 time=242ms TTL=239
Reply from 66.249.91.147: bytes=32 time=278ms TTL=239
Ping statistics for 66.249.91.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 242ms, Maximum = 338ms, Average = 289ms
Monday 12 January 7:00 PM
Pinging
www.l.google.com [66.249.91.99] with 32 bytes of data:
Request timed out.
Reply from 192.168.0.1: Destination net unreachable.
Reply from 66.249.91.99: bytes=32 time=488ms TTL=239
Reply from 66.249.91.99: bytes=32 time=444ms TTL=239
Ping statistics for 66.249.91.99:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 444ms, Maximum = 488ms, Average = 310ms
9:20 PM
Ping request could not find host
www.google.com. Please check the name and try a
gain.