GWISA=SCREAMER

[hisite]

LOL 8000 clients,you guys are dreaming.why all the lies???
you have never had 8000 clients and you know it.
does molapo repair telkom equipment?
if so do they know molapo is their opposition?
by the way you are sharpening the axe by being so useless.
if you want to be in the service industry you must perform the service.
cant believe peoplr are still connected to you guys

 

[hisite]

by the way how much does a mikrotik router cost?R1500?SURELY YOU CAN MAKE A PLAN
if you need 2 weeks to set up a link there must be some type of problem within creamer.

 

[howzit]

hisite
By bringing asociations with other group companies into this thread you have proved that you are a discgruntled ex-employee of one of the group companies and unfortunately your obvious lack of knowledge of the operations also proves that you were a fairly junior one so I rest my case.

 

[howzit]

rebel998
I have treid to explain that GWI was a WiFi operator that outgrew itself and nearly lost control of its operations. Emergency measures were instituted to save the company and then to recapitalise it with staff and finances to assist it in getting to the next level. For instance a large number of clients on the uncapped packages were downloading in excess of 300Gb a month on a R450.00 package. This was because GWI's monitoring system was weak and had not kept pace with their growth but you do the math. Unfortunately in an emergency rectification situation sometimes communication with clients is overlooked but we are trying on a daily basis to improve it and hence my contributions to this thread as well.
As I stated earlier in this thread the new managements first priority was to stabilize the network and then upgrade it to ensure that our clients experience improved daily. There is a huge amount of upgrading going on at the moment which together with our WiMAX deployment makes it nearly impossible to let all our clients know exactly what our progress is on a daily or weekly basis and we rely on their improved experience to compensate. Again I apologise for the intermittent glitch but we are nearly there.

 

[cyberarmy]

So there will be someone to come and tune my equipment tomorrow but not today?

 

[bboy]

not bloody likely

 

[Ryder_JHB]

So there will be someone to come and tune my equipment tomorrow but not today?

Join your local wug, learn howto tune your own equipment!

not bloody likely

 

[cyberarmy]

Join your local wug, learn howto tune your own equipment!

I can pick up a few JHB WUG signals but very very weak.

 

[Ryder_JHB]

I can pick up a few JHB WUG signals but very very weak.

yeah, we don't use amps like all the other guys you pickup strongly!

 

[rebel998]

rebel998
I have treid to explain that GWI was a WiFi operator that outgrew itself and nearly lost control of its operations. Emergency measures were instituted to save the company and then to recapitalise it with staff and finances to assist it in getting to the next level. For instance a large number of clients on the uncapped packages were downloading in excess of 300Gb a month on a R450.00 package. This was because GWI's monitoring system was weak and had not kept pace with their growth but you do the math. Unfortunately in an emergency rectification situation sometimes communication with clients is overlooked but we are trying on a daily basis to improve it and hence my contributions to this thread as well.
As I stated earlier in this thread the new managements first priority was to stabilize the network and then upgrade it to ensure that our clients experience improved daily. There is a huge amount of upgrading going on at the moment which together with our WiMAX deployment makes it nearly impossible to let all our clients know exactly what our progress is on a daily or weekly basis and we rely on their improved experience to compensate. Again I apologise for the intermittent glitch but we are nearly there.

I have empathy for your situation.

The communication problem has been around right from the start. I hope (and pray) that the new management team will adress this issue because once clients are getting bad service they want to know why and feeding them bs will get one nowhere. I fail to see why your technical division can not inform support of what is going on. This could save you so much grieff from clients.

If there was a problem with clients downloading 300Gb a month (uncapped for R450-00?) should some sort of usage monitoring system not be one of your priorities? After a year this feature still is not availible. I am sure most of the clients would optimize b/w usage if they could monitor it properly. Why is this feature only availible to GWI/SCREAMER?

Since the 30th of August there has been poor service(slow speeds regular disconnections etc.).Calling support agrivates your frustration 'cause they have no answers. Going onto your website and complainig there is also fruitless as no-one ever replies to your comments. That's why people are complainig here.

This evening's speedtest show a line speed of 48kbps! And I pay R850-00 for this? I have a log as long as my arm of speedtest results. Rarely have I gotten what I paid for.(Originally a 256kbps line)

Think about that next time my or other contributors comments here pi$$ you off. However, please continue participating otherwise we'd be absolutely clueless as to whats going on at GWI/SCREAMER.

ps.Posted by 3G as the regular connection is just too slow.

 

[ebii]

Well I have sympathy for all the Screamer (or GWI) clients out there. I was a client of GWI for about a year and a half. In this time, I experienced the most crappy service that you could ever imagine.

Each time I had a problem, it was the router apparently. They changed my router three times during the year and a half. One of the times, they accused me that I took off the router and then put it back upside down, then when it rained it filled up with water. Our roof is about four stories high and very difficult to access, so yeah, it was probably me in my free time that got onto the roof, played a bit with the router and then put it back upside down.

The last router I had for about 8 months, then it also started giving problems. They didn't want to exchange it because it was over its warranty period. They told me I should pay R1800 for a new one.

I now use ADSL with a Nexus account and now I can actually use my internet and I haven't had one problem so far. Sometimes it took me about 20 minutes to access my Yahoo email box from my GWI account, now it depends on how long I take to click the next button.

PS:I live in Wonderboom, wonder if there are any other people that got the same non-existent service from our local agent for GWI in Wonderboom.

 

[buffalobill]

Hi there Cyberarmy

When I took on the task of responding to this thread the senior techies in our office told me it was a thankless task because the 8000 happy clients we have won't be posting anything here and there will always be one or two axe grinders and a lot of negative comments from competitive suppliers. So please forgive me if I ignore the snide commentators who obviously have an agenda that we will never be able to satisfy. We value all our clients and do what we can to get them a good experience.

Please show me where I have been grinding my axe? If you go back in this forum, you will find I gave you guys a chance and you blew it - month after month after month. And then if you are going to make blanket statements, please back them up. Is that what your customer satsfaction surveys show? I doubt it, because you've certainly never asked them. Yes, there are the snide commentators, but your customers who come here are because they're having problems.

 

[buffalobill]

After he left myself and my dad went up to the roof, changed the polarization of the CPE and now it pickup Northcliff2 AP, but due to some settings (I assume) it's not connecting and keep on disconnecting.......See what he can pull out from it today when he comes.

If you're not sorted, try turning down the output power on your router to 10% if it's set at 100% (which seems to be the GWI default). That might make a difference.

 

[cyberarmy]

If you're not sorted, try turning down the output power on your router to 10% if it's set at 100% (which seems to be the GWI default). That might make a difference.

Waiting for my dad to call me as once there's someone from GWI to fix this problem he will let me know.

Thanks for the advise but the new Microtek (?spelling) router they installed I could not find the settings to change TX power.

 

[buffalobill]

To be honest, I now think GWI's strategy is to maximise its coverage/footprint and hence make itself a more marketable buyout for companies looking to get quickly into the Wimax market. Nothing seems to suggest they're investing in a sustainable long-term business which would involve customer communications and support. Customers are just there to help defray the rollout expenses.

Any thoughts?

 

[cyberarmy]

I am thinking my internet is still not fixed. Why should I pay for this months subscription if I don't have internet for most of the month?

 

[rebel998]

Customers are just there to help defray the rollout expenses.

Any thoughts?

I tend to agree on that.

They do not care for their clients. Like I said, the only e-mail you'll get from them is the bill.

Try e-mailing Shaun their tech supervisor. See if something happens.

So, mr GWI or howzit, untill when are we going to have to bear this crappy connection speeds?

And are we going to be compensated for the lack of proper service? Or are you guys fine with the idea of taking money for something you could/did not deliver?

 

[cyberarmy]

Mr Webintact aka Chris ex-tech supervisor left for Dimention data.

My dad told me last night he called GWI yesterday and they said they were very busy and they will come Thursday. Would they? Heard stories everyday as they very busy and they will come fix the next day.

 

[rebel998]

Waiting for my dad to call me as once there's someone from GWI to fix this problem he will let me know.

Thanks for the advise but the new Microtek (?spelling) router they installed I could not find the settings to change TX power.

Go to Mikrotik's website and download "winbox" it's the config tool for the router.

Little difficult but thats the configurator.

I also get "service" from wonderboom.

I must say,my speed is little better tonight.

 

[rebel998]

Well I have sympathy for all the Screamer (or GWI) clients out there. I was a client of GWI for about a year and a half. In this time, I experienced the most crappy service that you could ever imagine.

Each time I had a problem, it was the router apparently. They changed my router three times during the year and a half. One of the times, they accused me that I took off the router and then put it back upside down, then when it rained it filled up with water. Our roof is about four stories high and very difficult to access, so yeah, it was probably me in my free time that got onto the roof, played a bit with the router and then put it back upside down.

The last router I had for about 8 months, then it also started giving problems. They didn't want to exchange it because it was over its warranty period. They told me I should pay R1800 for a new one.

I now use ADSL with a Nexus account and now I can actually use my internet and I haven't had one problem so far. Sometimes it took me about 20 minutes to access my Yahoo email box from my GWI account, now it depends on how long I take to click the next button.

PS:I live in Wonderboom, wonder if there are any other people that got the same non-existent service from our local agent for GWI in Wonderboom.

I had lots of problems with the first two routers they gave me. Then they installed Mikrotik and my signal problems dissapeared.

But the problem lies upstream from the tower.