Home-Connect ISP Feedback

Well i have a the discussion today with them saying if they do not improve i will cancel and refuse all cancellation cost as i am not cancelling to go to a competitor for price ect but do to lack of service, if indeed they do try and charge me i will register a despite with ISPA, as that will be unfair and will take them to task as i keep ll my tickets and note conversations with follow up emails.

Lets hope they get resolved as i do not believe they are a bad ISP they just need to get there support and OPS in order
 
Their support is terrible. I have 2 open tickets with no response. It's been 2 weeks since the first ticket.
 
VettieOriginal said:
So on this lovely Friday evening I loose connection at 17:00 think it's load shedding.
after 4hours of Thabo assistance we found out that the operations team sent a request to Frogfoot to cancel my line and Frogfoot needs to speak to them to take my line off hold. This is a shocking mistake from Home Connect I am still to shocked to believe it. Let's wait to 08:00 tomorrow and see if we can sort out if they can't the cancelation must be processed and I will select new isp I will refuse to pay any cost do.
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So now it is a despite again lol. Frogfoot says they did not disconnect and Home Connect say did do not, i am saying some one definitely switched off some where, i have sent it to one of the seniors there and awaiting feedback, (I am online do)
 
blah99 said:
Their support is terrible. I have 2 open tickets with no response. It's been 2 weeks since the first ticket.
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If it is does online tickes i was told today that the system is not working yet they still busy with it

No tickets logged thru the portal is attended to you, you must call or mail as they dont see it, sorry i forgot to mention that.
 
Really fed up with these guys. Their online ticket system is useless. I logged one prevously and even though it was still visible on my end, they couldn't find it. Enquired yesterday about my early cancelation and the fees associated. Their response was that I must read their terms. They didn't even attempt to understand why I want to cancel and convince me to stay. That was my final straw to keep them as my ISP. Just waiting for the cancelation fees to diminish. Cool ideas was so much better!
 
Bionic said:
Really fed up with these guys. Their online ticket system is useless. I logged one prevously and even though it was still visible on my end, they couldn't find it. Enquired yesterday about my early cancelation and the fees associated. Their response was that I must read their terms. They didn't even attempt to understand why I want to cancel and convince me to stay. That was my final straw to keep them as my ISP. Just waiting for the cancelation fees to diminish. Cool ideas was so much better!
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My issue was resolved i spoke to Lynthis Morrison on 010 612 0611 try him i am must say he made it okay again, was honest and explained the what the issues is.

Maybe it helps for you as well


You can also mail him on [email protected]


They are a good ISP there Service Department just needs a little attention.
 
VettieOriginal said:
My issue was resolved i spoke to Lynthis Morrison on 010 612 0611 try him i am must say he made it okay again, was honest and explained the what the issues is.

Maybe it helps for you as well


You can also mail him on [email protected]


They are a good ISP there Service Department just needs a little attention.
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Thanks. I actually dealt with him a long time ago and he was very pleasant and helpful. Will give him a try
 
100/10 with HC via FrogFoot. Been with home-connect since September 2019 and have had no speed issues , local and international - very big upgrade from unstable 10meg ADSL. Low ping and not throttling/shapping is a huge bonus when watching series. Only negative from home-connect was trying to get a decent router that worked without dropping wireless signal, but 4 different router models later we finally got a good working one which has been amazing. Therefore i give them an 8/10.
 

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Retro1337 said:
Been with home-connect since September 2019 and have had no speed issues , local and international - very big upgrade from unstable 10meg ADSL. Low ping and not throttling/shapping is a huge bonus when watching series. Only negative from home-connect was trying to get a decent router that worked without dropping wireless signal, but 4 different router models later we finally got a good working one which has been amazing. Therefore i give them an 8/10.
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which router did you get?
 
VettieOriginal said:
I use the AC6 Tenda and happy with it

I see they now use the Nexxt Routers looks the same do so dont know if there is real difference do
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hmm interesting. and you got a 100 meg line i assume? Also ye they do look exactly the same lmao, wonder why they dont advertise it on their site. Thanks for the info tho
 
Retro1337 said:
hmm interesting. and you got a 100 meg line i assume? Also ye they do look exactly the same lmao, wonder why they dont advertise it on their site. Thanks for the info tho
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Yip 100/10mb line, one of my neighbors also went with them and received a Tenda F9, worse router i have ever interacted with also lost conectivity the whole time, problem was solved when they delivered the Nexxt Router do (they also on the 100/10mb line)
 
I have a question? Is Home ~ Connect on Openserve's network any good? Their "Ultimate Fibre" package 10Mbps/5Mbps for R689 pm seems to be the one km prepared to try. Anyone using their "Ultimate Fibre" option?
 
Marius Flash said:
I have a question? Is Home ~ Connect on Openserve's network any good? Their "Ultimate Fibre" package 10Mbps/5Mbps for R689 pm seems to be the one km prepared to try. Anyone using their "Ultimate Fibre" option?
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That's expensive for 10megs. Better options out there like Metro and Vuma if you have a choice.
 
Just a heads up for those thinking of going with Home-Connect. I've been getting speeds below 4Mbps on international with a 100Mbps connection. If you finally manage to get a response from their support desk, it will be that they don't guarantee international speeds and you'll receive no further assistance whatsoever.

Guess it's time to look for another ISP.
 
Jovs said:
Just a heads up for those thinking of going with Home-Connect. I've been getting speeds below 4Mbps on international with a 100Mbps connection. If you finally manage to get a response from their support desk, it will be that they don't guarantee international speeds and you'll receive no further assistance whatsoever.

Guess it's time to look for another ISP.
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Strange, im also on 100 package and getting full speed on international - might be a fibre problem
 
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