Home-Connect ISP Feedback

Yeah, I would. Issues now and again but mostly good service
 
Been with them for 18 months and in that time I never dealt with them, until I requested a line upgrade. Support in this instance was pathetic. Took them a week to do the upgrade. Their Android app is useless as well.
 
Been with them for almost 2 years.
No major issues, my area has a few line problems but that was with Vumatel.
 
Do not touch this ISP. Regularly, my service speeds have dropped from 200/200 mbps to 80/80. I have logged numerous tickets and tried to contact the contact number without resolve.
 
Great, just cancelled on the ISP web site. This is the response:
"
We have received your request to cancel your current service with Home-Connect.
Please expect further communication to whether your cancellation has been approved by our Operations Team."

I am so done with this ISP.
 
Anyone got their speed upgrade with Home-Connect and openserve? Checked mine its still on 10mb.
 
Ok called Home-Connect. Asked then to perform a port reset. After the reset and reboot of the devices I am now getting 25mbs :D
 
So I attempted to get fibre through Home Connect. Started the process before month end as was moving into a new place. I realise most of the issues encountered were with Octotel themselves but Home Connect doesn't seem to have any communication internally (or externally). In fact, I only found out things had been processed when I asked to be put through to cancellations. This was after getting pushed from pillar to post from Operations, Support, Sales etc. None of these people could properly advise what was going on. I received an Email from Robyn at 4:28pm yesterday basically advising I cancel my application. Unknown to me apparently the application was continued at 5:55pm, I did not receive any communication about this and while I was hopeful (hence phoning this morning to find out what was going on), I don't think it's useful if only the cancellation person knows what's going on. Utterly ridiculous and poor customer service. Sorry you guys dropped the ball and I'll waste my time going with another ISP, cancelled the application (as god forbid I have any actual issues to deal with, with you guys). I mean this really shouldn't be so complicated...Just communicate properly and update application notes...
 
I have just subscribed to Home-Connect for a 100/100 line on a new Vumatel GPON network. I was a bit anxious and I must admit I would have preferred Cool Ideas or Afrihost but I got Home Connect's Feb 2021 special of a free installation and 3 months free subs. I found the team to be responsive, friendly and although you have to be persistent things do work. The 100/100 line is rock solid for now and I will update this as we go along but I am a happy camper at the moment.

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Just an update on the above, the international speeds suffer seriously during peak hours so it appears that Home-Connect has not really solved the problem that this whole thread is dedicated to.

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50/50 Line


Trying to convert images using an online tool, guess that's out the question.

Loving the speeds with this ISP. R998 p/m is going elsewhere very soon.

Openserve fibre has recently installed in my area maybe il give them a try with another ISP
 

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Useless ****ing ISP. Had no internet for 2 days running now. Hate them and Vuma
 
Most of the time HC is fine but when anything goes wrong the helpdesk is an absolute joke, it took them five days just to respond to a ticket request for a local outage which had resolved itself within the first two hours anyway.
 
Shpongle said:
Most of the time HC is fine but when anything goes wrong the helpdesk is an absolute joke, it took them five days just to respond to a ticket request for a local outage which had resolved itself within the first two hours anyway.
Click to expand...
I've had similar experiences, luckily I don't often have issues so mostly don't need to contact support.
 
They are good i also have not had a lot of isses but i see they are no longer the cheapest option i see that @AfriGuy has really come to party with there cost on Frogfoot i just down graded my account at Home connect and think i should do the change to Afrihost but i am scared to be with out connection. I have an excisting install so its just switch over and 1 month notice, and what routers do Afri host give i am looking at there 50/5 line for R697.00 @AfriNatic
 
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I've decided to ditch this ISP, been with them since 2019 with very few hiccups but lately I've been having frequent international speed and latency issues, the helpdesk is so bad that if they fired everyone it would make no difference to the end user.
 
I have been trying to cancel my existing line with them since Saturday. The portal will not let me cancel it and the customer care agent said to me they will have to speak to their developer in order to get it cancelled. I spoke to them again yesterday afternoon after trying to get someone to get back to me all day and it turns out their developer works from India.........
Make of that what you will.

As of right now my line is still not cancelled......my months notice I intend to be the month of July and start with Afrihost in August....hopefully.
 
Have been with them since 2018. Recently speeds have been terrible. Support is non existent.
Struggling to cancel with them. Notice for cancellation was put in June already.
 
Shpongle said:
I've decided to ditch this ISP, been with them since 2019 with very few hiccups but lately I've been having frequent international speed and latency issues, the helpdesk is so bad that if they fired everyone it would make no difference to the end user.
Click to expand...
same here
 
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